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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3616 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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There aren't enough negative mentions yet.
94%would recommend to a friend

Customers are saying

Customers recognize the 9' USB-A to Lightning Charge-and-Sync Cable's durability and long cable length as significant advantages. Many appreciate the cable's ability to reach various locations conveniently and its resistance to damage. The affordable price point is also frequently praised. No significant drawbacks were reported by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 174 Showing 3,461-3,480 of 3,616 reviews
  • Rated 1 out of 5 stars

    Defective Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the them (bought a 3 pack) stopped working by the next day. Will be returning them tomorrow.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hello ParamountSexyChick,

      Thank you for the review. I understand that you are having some issues with one of our product. However, we would love to have some clarification about it, do not hesitate in reaching us at https://www.insigniaproducts.com/contact-us.


      Bestbuy Essentials Support,
      Merjorie
      www.bestbuy.com/support BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Not so flexible to use in closed spaces

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NOT SO GREAT OR EASY TO USE IN CAR, also keeps disconnecting to car play at various times

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap quality cheap price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap quality . Makes audio sound mediocre. Charging speeds not great either.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there!


      Thank you very much for taking the time to review our Best Buy essentials™ - 3' Lightning to USB Charge-and-Sync Cable - White. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.


      BestBuy Essential Support
      Shella BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Not a good choice -

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 3 and all 3 don't charge well. The lightening connection wiggles in all my devices and stops charging randomly. Not trustwirthy to trust to charge your device.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you for sharing your feedback. We’re sorry to hear about your experience with the Best Buy essentials™ USB-A to Lightning Charge-and-Sync Cable. It sounds frustrating to deal with unreliable charging.

      We take product quality seriously and would like to help resolve this issue. Please consider reaching out to our Best Buy essentials customer service team (1-866-597-8427) for assistance. Your satisfaction is important to us, and we appreciate your patience as we work to improve our products. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Shopper

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very thick wires, they are awkward to position in place or use. I’m not sure if I would recommend them for the price

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Too long for what was needed, bought 9 feet, neede

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was too long, had to return item and they did not have a 3 feet in the store.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Get the original

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get the original one this ones works although it's loses

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Incorrect fit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was recommended by a store employee that this was the right charger as I needed a replacement one for an all-in-one unit, I even brought the defective charger in to show the employee, it was not the right one when I got home to try it out

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi PatrickK,

      Thank you for taking the time to review our Best Buy essentials™ - 9' USB-A to Lightning Charge-and-Sync Cable - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-237-8289 for further assistance.


      Best Buy Essentials Products
      Nikki
      Please visit https://www.bestbuy.com/site/best-buy-essentials-9-usb-a-to-lightning-charge-and-sync-cable-white/6456434.p?skuId=6456434 BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Judi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great product at a reasonable price. You can never have too many!

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there! Thank you for writing a review about our 5' Lightning to USB Charge-and-Sync Cable! Thank you for purchasing the product.

      Rudson BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Not a great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item worked great for about 2 weeks then is very off and on now I’m charging my iPad.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi Kimmy,

      Thanks for taking the time and effort to leave a review with our Best Buy essentials™ - 3' Lightning to USB Charge-and-Sync Cable - White. We apologize that our product did not satisfy your expectations. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.

      Best Buy Products
      Lisa
      https://www.bestbuy.com BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Charger

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best quality cheap but it stop working as 3 week of used

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there! Thank you for writing a review about our 9' Lightning to USB Charge-and-Sync Cable! We know how frustrating is that the product you've purchased has stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with warranty claim.

      Rudson S.| Best Buy Support. https://www.bestbuy.com/ BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Worry some

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the thickness of these, but gets my phone too hot. It may need to go back.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it :/

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cheap, I had it for a week and it stopped working :( don’t really recommend tbh.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there!

      Thank you for taking the time to review our Best Buy essentials™ - 9' Lightning to USB Charge-and-Sync Cable - White, I understand how upsetting it is when things don't work as expected, please contact us using the link below, we'll be more than happy to assist you regarding this matter.


      Best Buy Essentials Support
      Angela BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Avoid

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it for less than a year before before the insulation started coming off and the wires began to fray. Would not recommend

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you for your feedback. We’re sorry to hear that you've experienced issues with the insulation and wiring of your product within such a short time. We strive for quality in all our offerings, and it’s disappointing to learn that we fell short in your case. Please reach out to our customer service team so we can assist you further and ensure your concerns are addressed. We appreciate your input and hope to improve your experience with us. Keith | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-9-usb-a-to-lightning-charge-and-sync-cable-white/6456434.p?skuId=6456434 BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Faulty product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the three cords didn’t work straight out of the box.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BestBuy Lightning to USB-A - save your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product started coming apart at lightning end after less than 1 month of use for 2 of the 3 cables in the pack. Called corporate and they said nothing could be done for replacement. Stay away.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi BryanM,

      Thank you for taking the time to review our Best Buy essentials™ - 5' Lightning to USB Charge-and-Sync Cable (3 Pack), I understand how exciting a new purchase can be and how upsetting it is when things don't work as expected, that's why I would kindly ask you to contact us if you ever encounter another issue with your appliance, we'll be more than happy to provide any needed assistance.

      BestBuy Essential Support
      Shella
      https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Don't

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are just a step above utterly useless. If you babysit them, they will eventually work, but they're a perfect example of getting what you pay for.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there!

      Thank you for taking the time to review our Best Buy essentials™ - 5' Lightning to USB Charge-and-Sync Cable (3 Pack) - White, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.

      Best Buy Essentials Support
      Angela
      https://www.bestbuy.com BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    NOT WORKING

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a poor quality product. it stopped working after few days.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work most of time

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personally, for me as soon as I tried to use it, it worked part of the time and part of the time it did not. I do have a old iPhone 8 so that could have been the issue but I was not happy with this product.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi KimKY,

      Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.

      Best Buy essentials Support,
      Renee BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Good

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t recommend it’s a ok charger but there’s better out there.

    No, I would not recommend this to a friend