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Customer reviews

Rating 4.7 out of 5 stars with 3625 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers recognize the 9' USB-A to Lightning Charge-and-Sync Cable's durability and long cable length as significant advantages. Many appreciate the cable's ability to reach various locations conveniently and its resistance to damage. The affordable price point is also frequently praised. No significant drawbacks were reported by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 175 Showing 3,481-3,500 of 3,625 reviews
  • Rated 1 out of 5 stars

    Incorrect fit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was recommended by a store employee that this was the right charger as I needed a replacement one for an all-in-one unit, I even brought the defective charger in to show the employee, it was not the right one when I got home to try it out

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi PatrickK,

      Thank you for taking the time to review our Best Buy essentials™ - 9' USB-A to Lightning Charge-and-Sync Cable - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-237-8289 for further assistance.


      Best Buy Essentials Products
      Nikki
      Please visit https://www.bestbuy.com/site/best-buy-essentials-9-usb-a-to-lightning-charge-and-sync-cable-white/6456434.p?skuId=6456434 BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Not worth it :/

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cheap, I had it for a week and it stopped working :( don’t really recommend tbh.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there!

      Thank you for taking the time to review our Best Buy essentials™ - 9' Lightning to USB Charge-and-Sync Cable - White, I understand how upsetting it is when things don't work as expected, please contact us using the link below, we'll be more than happy to assist you regarding this matter.


      Best Buy Essentials Support
      Angela BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Faulty product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the three cords didn’t work straight out of the box.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BestBuy Lightning to USB-A - save your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product started coming apart at lightning end after less than 1 month of use for 2 of the 3 cables in the pack. Called corporate and they said nothing could be done for replacement. Stay away.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi BryanM,

      Thank you for taking the time to review our Best Buy essentials™ - 5' Lightning to USB Charge-and-Sync Cable (3 Pack), I understand how exciting a new purchase can be and how upsetting it is when things don't work as expected, that's why I would kindly ask you to contact us if you ever encounter another issue with your appliance, we'll be more than happy to provide any needed assistance.

      BestBuy Essential Support
      Shella
      https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Avoid

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it for less than a year before before the insulation started coming off and the wires began to fray. Would not recommend

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you for your feedback. We’re sorry to hear that you've experienced issues with the insulation and wiring of your product within such a short time. We strive for quality in all our offerings, and it’s disappointing to learn that we fell short in your case. Please reach out to our customer service team so we can assist you further and ensure your concerns are addressed. We appreciate your input and hope to improve your experience with us. Keith | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-9-usb-a-to-lightning-charge-and-sync-cable-white/6456434.p?skuId=6456434 BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Didn’t work most of time

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personally, for me as soon as I tried to use it, it worked part of the time and part of the time it did not. I do have a old iPhone 8 so that could have been the issue but I was not happy with this product.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi KimKY,

      Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.

      Best Buy essentials Support,
      Renee BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Don't

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are just a step above utterly useless. If you babysit them, they will eventually work, but they're a perfect example of getting what you pay for.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there!

      Thank you for taking the time to review our Best Buy essentials™ - 5' Lightning to USB Charge-and-Sync Cable (3 Pack) - White, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.

      Best Buy Essentials Support
      Angela
      https://www.bestbuy.com BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Product quality and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t work as expected. It takes long to charge full

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi Biib!

      Thank you for taking the time to review our Best Buy essentials™ - 5' Lightning to USB Charge-and-Sync Cable, we're very sorry to read you are experiencing this issue with one of our products, please contact us using the link below, we'll be more than happy to assist you regarding this matter.

      Bestbuy Support
      Alvin
      https://www.bestbuy.com/ BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Defective cord

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One cord did have the proper top to connect to my phone

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Too stiff

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cords are not flexible enough and is to stiff.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi Blake151,

      We appreciate your feedback, we are improving the quality of or products by considering our customer's feedback.

      Bestbuy Essentials Support
      Lea
      www.bestbuy.com/support BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    slow charging

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    charges slow but does allow the transfer of documents.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello, Thank you for taking the time out of your busy schedule to leave a review of the USB charge and sync cable. I am sorry to read that the unit is providing slow charge and not transfer of documents. I do apologize for the inconvenience. Kindly contact us to be able to check all options.

      Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    NOT WORKING

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a poor quality product. it stopped working after few days.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t recommend it’s a ok charger but there’s better out there.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this charger almost 6months ago, it has NO physical damage to it and it’s stopped working. I’ve tried it in multiple phones, outlets, and with different boxes. I’m out of my return date. But I won’t buy this one again.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi Kymour,

      Thank you very much for taking the time to review our Best Buy essentials - 5' Lightning to USB Charge-and-Sync Cable - White. I know that this could be an upset situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.

      Best Buy Essentials Support
      Alvin
      https://www.bestbuy.com/ BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Stop Charging after 6 months

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a waste of money. It only lasted me 6 months and then it stop charging my iphone. I figure it last me at least a year. But not the case. Won't be buying this again.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi Johnwick,

      Thank you for writing a review about our Best Buy essentials™ - 3' Lightning to USB Charge-and-Sync Cable - White . We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.

      Bestbuy Support
      Marites
      www.Bestbuy.com BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Don’t buy it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the worst washer. So expensive and have had nothing but issues from the start. Best Buy does nothing to help the issues.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there,

      Thanks for taking the time and effort to leave a review about our Best Buy essentials™ - 3' USB-A to Lightning Charge-and-Sync Cable - White (BE-MLA322W). This is actually not a washer, but if you have any questions or concerns, please feel free to use the link below to reach us, or you may also contact us at 1-866-597-8427 for further assistance.

      Shai | Best Buy Essentials Support
      https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920 BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the $24 it was trash!!! The cord is very thick and takes forever to charge. If I hadn't threw the box away, I would've taken it back!!!! A waste of money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cord is thick, hard, almost inflexible, awkward to use. Sometimes I had to put it in 2 or 3 times, before it started charging. I won’t buy it again !!!

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hello there,
      Thank you for taking the time out of your busy schedule to leave a review of our
      Best Buy essentials™ - 5' Lightning to USB Charge-and-Sync Cable. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback, for any question you can contact our customer service at 1- (888)-237-8289 Daily 8am - 9pm CT.
      Best Buy essentials
      Molina
      www.bestbuy.com/support BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item never came and best buy has given me my money back, i called support and they told me they would send me a email they never did.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi,

      It is important for us to hear your experience about this product so we will be able to know how to improve the quality of our customer service and satisfaction. If there is anything that we can assist you with, please contact us at 1-888-237-8289 for further assistance.

      BestBuy Essentials Support
      https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Don’t waste your money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This card barely works. I have to unplug it and plug it back in a bunch of times. It tests my patience every single time. It did this from day one right out of the box.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi JoshG! I'm so sorry to hear about the frustration you're experiencing with your Best Buy essentials™ 5' USB-A to Lightning Charge-and-Sync Cable. It sounds incredibly frustrating to have to deal with this issue every time you need to charge your device.

      I understand how important it is to have a reliable charging cable, and I want to make sure we get this resolved for you. Have you tried any troubleshooting steps, such as cleaning the charging port or trying a different power source?

      If you're still having trouble, I would recommend reaching out to our customer service team at 1-888-738-4624. They will be able to assist you with the warranty process and help determine the best course of action to get you a working cable.

      JC | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-5-usb-a-to-lightning-charge-and-sync-cable-white/6456431.p?skuId=6456431 BBY-ExBrand_Best_Buy_essentials