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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3616 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers recognize the 9' USB-A to Lightning Charge-and-Sync Cable's durability and long cable length as significant advantages. Many appreciate the cable's ability to reach various locations conveniently and its resistance to damage. The affordable price point is also frequently praised. No significant drawbacks were reported by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 176 Showing 3,501-3,520 of 3,616 reviews
  • Rated 1 out of 5 stars

    Not as expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is In NO WAY a lightning charger. I bought this because my charger was taking forever to charge but this was worse.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Super thick cords

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are super thick. Very stiff. Not something I would buy again

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      We appreciate your feedback regarding the thickness and stiffness of our product. It's disappointing to hear that it didn't meet your expectations, and we apologize for any inconvenience this may have caused. We constantly strive to improve our products based on customer feedback, and we will take your comments into consideration as we continue to refine our offerings. If you have any further concerns or would like assistance with a return or exchange, please don't hesitate to contact our customer service team. Your satisfaction is important to us, and we're committed to ensuring a positive experience for all our customers. Keith | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-9-lightning-to-usb-charge-and-sync-cable-3-pack-white/6456450.p?skuId=6456450 BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Failed to work after occasional use - all three cables failed to charge with in 6 months of purchase - they’re junk imo.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hello KathleenR,
      Thank you for taking the time to review our Best Buy essentials™ - 5' Lightning to USB Charge-and-Sync Cable. I know it can be dissatisfying that its not working as expected. Please know that we are improving the quality of this product by considering our customers feedback. If you need further assistance, you can contact our customer service at 1- (888)-237-8289 Monday-Saturday 8 am to 9pm CT.
      Best Buy essentials
      Molina
      www.bestbuy.com/support BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    USB cable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only give it one star because the cord was thicker than any other charger cord I've had--and not in a good way. Between its thickness and length, it's a bit cumbersome.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it charges fast but broke so fast. The tip of wire got separated out and now it charging slow.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hello Chintu,

      Thank you very much for taking the time to review our Best Buy essentials - 5' Lightning to USB Charge-and-Sync Cable - White. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.

      Best Buy Essentials Support
      Alvin
      https://www.bestbuy.com/ BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Would not recommend.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is terrible it works like a dollar store version where after a day or two you have to bend the cable for the phone to charge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    SO

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 2 pcs. The cables are surprisingly bulky, which my wife does not like to carry with her. One cable did not work. Sorry but not recommended.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hello Shinji,

      Thank you very much for taking the time to review our Best Buy essentials - 5' Lightning to USB Charge-and-Sync Cable. I know that this could be an disappointed situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.

      Best Buy Essentials Support
      Alvin
      https://www.bestbuy.com/ BBY-ExBrand_Best_Buy_essentials

  • Best Buy Employee

    Rated 1 out of 5 stars

    it was so bad

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it worked for about three weeks, if that. very disappointed.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi Mackenzie,

      Thank you for taking the time to review our Best Buy essentials™ - 3' USB-A to Lightning Charge-and-Sync Cable - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-237-8289 for further assistance.


      Best Buy Essentials Products
      Nikki
      Please visit https://www.bestbuy.com/site/best-buy-essentials-3-usb-a-to-lightning-charge-and-sync-cable-white/6456430.p?skuId=6456430 BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    no so great charger

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not fast ok generic phone charger. I wouldn't purchase again

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi,
      Thanks for your review. It is a USB-A to Lightning charge, so it would not be fast. Suggest buying a USB-C to Lightning charge which support fast charging. BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    waste of money and time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never worked even with different adapters. connected to computer didnt work. different outlets didnt work. different adapters didnt work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cords, bases are Already junk… in just 3 weeks. They were NOT cheap either. Better off buying at a gas station

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy essential!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't live without this essential 9*Lightning USA Charge and Sync Cable-White

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty charging cord

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cord seems to be faulty. It keep flickering on and off. The store would not exchange it.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi GoldenSoccermom,

      Thank you for taking the time to review our Best Buy essentials™ - 5' Lightning to USB Charge-and-Sync Cable - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-237-8289 for further assistance.


      Best Buy Essentials Products
      Nikki
      https://www.bestbuy.com/ BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The following are trash and the following don’t charge fast at all they basically drained my battery

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charger didn’t last a week , charger my phone fast but it already died out on me

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi KadeemC. Thank you for writing a review about our Lightning USB Charge Sync Cable. I apologize that this charger did not last for a week. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.

      Mariepel C.|Best Buy Support
      https://www.bestbuy.com BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connector to from cord to phone broke off within a week.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped charging after barely using it for a few weeks.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too long and too thick

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a long and too thick of a rope, don’t like the cord cos of that. So I went for the apple one

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not very durable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a few stop working after just a few months. Wouldn’t buy again

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi Derek,

      Thank you for taking the time to review our Best Buy essentials™ - 5' Lightning to USB Charge-and-Sync Cable - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-237-8289 for further assistance.


      Best Buy Essentials Products
      Nikki
      https://bestbuy.com BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Cheap product

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after 5months. Would not recommend. Wry cheap product for the cost.

    No, I would not recommend this to a friend