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Customer reviews

Rating 4.7 out of 5 stars with 8421 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers find value in the 3' USB-A to USB-C Charge-and-Sync Cable, particularly praising its suitable cable length and overall quality construction. Compatibility and the growing prevalence of USB-C connectivity are also appreciated. While some users noted a tight fit, the cable generally performs well without overheating.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 400 Showing 7,981-8,000 of 8,421 reviews
  • Rated 3 out of 5 stars

    Decent Cable But Pricey

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cable. A little thick so less bendable. Price is a little high.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    usb charger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's good it's good it's good it's good it's good it's good

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    bad purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not working guess you get what you pay for. wanted for permanent car link. does not charge. worthless

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi Chicago57! I’m truly sorry to hear about your disappointing experience with the Best Buy essentials™ 3’ USB-A to USB-C Charge-and-Sync Cable. It’s frustrating when a product doesn’t meet expectations, especially when you were hoping for a reliable connection in your car. This is an isolated issue, and I apologize for any inconvenience it has caused you. Remember that Best Buy offers a return and exchange period of 15 days1. You can explore the possibility of returning or exchanging the cable to find a more suitable solution. Thank you for sharing your feedback, and I hope your next purchase meets your needs more effectively!

      JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-3-usb-a-to-usb-c-charge-and-sync-cable-black/6456381.p?skuId=6456381 BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Not worth buying for bandwidth.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not a high transfer rate cable, it is very limited in how much bandwidth it can handle. It will not work on oculus quest for playing PC games but does work for charging. Returned for need of higher capacity product.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi Lurik! Thank you for your feedback on Best Buy essentials™ - 9' USB-C to USB-C Charge-and-Sync Cable - Black. We're sorry to hear that the cable did not meet your needs for high transfer rate and bandwidth. It's disappointing when a product doesn't perform as expected. We understand your need for a higher capacity product. For assistance, please feel free to contact our Best Buy Essentials Customer Service at 866-597-8427 - Dalainne | Best Buy Essentials Support | https://www.bestbuy.com/site/best-buy-essentials-9-usb-c-to-usb-c-charge-and-sync-cable-black/6456423.p?skuId=6456423 BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Does the job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't like that the USB side of the cable must be inserted one way. Other cables I've purchased allow the USB side of the cable either way. However, the cable does what it's supposed to do.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hello RayC1952,
      Thank you for taking the time to review our Best Buy essentials™ - 3' USB-C to USB Charge-and-Sync Cable - Black, it has come to my attention that you were not fully satisfied with your purchase. I'm sorry that the product didn't meet your expectations, as Best Buy Essentials always strives for the best customer experience. Do not hesitate to let us know if you ever need any help with it, remember that we are here for you and we are going to do always our best to assist you. Please feel free to contact us at 1-(888)-237-8289 Monday to Saturday 8am - 9pm CST.
      Chelsea
      Best Buy Essentials BBY-ExBrand_Best_Buy_essentials

  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Did not have a good fit

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cord did not fit well. It was too tight. After I plugged it in I could hardly get it out. I returned it before it could break my phone jack.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there!

      Thank you for taking the time to review our Best Buy essentials™ - 5' USB-C to USB Charge-and-Sync Cable. I understandthat the This cord did not fit well and was too tight. That can be frustrating. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.

      Best Buy Essentials Support
      Irene
      www.Best Buy.com BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    waste of time and gas to return

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought it open box Item because label on shows excellent , brought home and try to charge my ipad and its dosent work , had return back to store .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    didnt work.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didnt work in my car or connected to the ps5. idk why.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi CoryD! I'm sorry to hear that the Best Buy essentials™ - 5' USB-C to USB-C Charge-and-Sync Cable didn't work as expected in your car or when connected to the PS5. It can be frustrating when technology products don't function properly, especially when you're relying on them for everyday tasks. Please know that we value your experience as a customer and want to make things right for you. You have the option to return and exchange the cable within 15 days of purchase. We will do everything we can to ensure that you receive a functioning product that meets your needs.

      JC | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-5-usb-c-to-usb-c-charge-and-sync-cable-black/6456421.p?skuId=6456421 BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    CUSTOMER SERVICE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional service from the Customer Serrvice area. He went all out to make sure that I was able to get my item.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi KimP! I am incredibly grateful for the exceptional service I received from the Customer Service area. The representative went above and beyond to ensure that I was able to get my item, exemplifying a high quality of service and after sales support. Knowing that there is a 1 year manufacturer warranty adds an extra layer of reassurance, making me even more appreciative for the outstanding assistance I received.

      JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-5-usb-a-to-usb-c-charge-and-sync-cable-black/6456416.p?skuId=6456416 BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    For what's worth

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cable itself is not bad. However, It stopped charging in less than a year after I bought it.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you for your feedback on our cable. We are glad to hear that you found the cable itself to be of good quality initially. We are sorry to hear that it stopped charging within a year of purchase. We take pride in the durability and performance of our products, and we understand the frustration that comes with experiencing issues like this. Rest assured; we will be looking into this matter further to see how we can improve our products in the future. Thank you for bringing this to our attention. Keith | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-9-usb-a-to-usb-c-charge-and-sync-cable-black/6456418.p?skuId=6456418 BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Product returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this because the price was right and needed it to charge my portable mini blender that I take to work lasted about week, got hot and the plastic began to melt. Not recommended.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ordered Wrong Cable for my iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered wrong cable. Was not compatible with my iphone. I was not aware at the time that I placed the order that it was not the right size.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you for your review, Insignia. We’re sorry to hear the cable wasn’t compatible with your iPhone. We understand how easy it is to mix up cable types, and we appreciate you sharing your experience. Tine | Best Buy Essentials Support BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Choose a braided cable instead

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cable USB C connection part is highly inflexible and is therefore difficult to plug into the horizontal port -- it wants to remain vertical. This kind of stress will wear it out prematurely.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    item sent with wrong address

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this small item has never been delivered and no response to deal this failure after my personal inquiry at the store.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No good for apple products!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to use with apple iPhone and doesn’t work . I don’t receive this information during the purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    USB-A size isn't standard; will ruin your device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The USB-A end was a tiny bit larger than it should have been, although not to the naked eye. It fit into the phone but rather snuggly at first. I thought it was because it was new, but after 2 weeks of use it destroyed the receiving port in the phone. These are supposed to be a standard size, so why did it crush the interior port on my phone? Now the phone can't be charged and all the data is probably lost.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there!

      Thank you for taking the time to review our Best Buy essentials™ - 5' USB-A to USB-C Charge-and-Sync Cable - Black, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. You may send us an email BestBuyBrands@bestbuy.com for further assistance. We'll be more than happy to assist you regarding this matter.

      Best Buy Essentials Support
      Angela
      https://www.bestbuy.com BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    defective wire

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    dead in 2 month, slow charge 10+ hour to full. insane

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      We’re sorry to hear about your experience. It sounds frustrating to have the product stop working after just two months and to deal with such long charging times. We take these issues seriously and would like to help resolve them. Please reach out to our customer service team so we can assist you further and find a solution. Thank you for bringing this to our attention.
      Keith | Best Buy Essentials Support BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    misinformation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked one of your associates for a plug for samsung tablet,usb to micro plug and this is what they sold me. Of course it did not work and I had to go to Staples to goe the right plug. Better luck next time. Staples workers seem to know their stuff. J Havas

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hello JeffreyH,

      Thank you very much for taking the time to review our Best Buy essentials - 9' USB-C to USB-C Charge-and-Sync Cable - Black. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.

      Best Buy Essentials Support
      Alvin
      https://www.bestbuy.com/ BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Not working.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this cable to replace a very short cable that connects a monitor to a laptop and it is not getting detected. I did not tested for charging, but it is not working for connecting a display.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      We apologize for the inconvenience, it's disappointing to hear that the USB-C to USB-C cable isn't working as expected. We're committed to providing high-quality products, and we'd like to help resolve this issue.

      To better understand the situation, please reach out to our Best Buy essentials customer support team (1-866-597-8427). They can provide troubleshooting steps or other option.

      We appreciate your patience and understanding. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Would not buy again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some reason it continuously slips out of the phone, so i come to get my phone and the morning and the battery is almost dead.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi MichaelR,

      We apologize for your experience with this cable. Hearing your feedback is important to us so we will be able to know how to improve its quality and efficiency. If you need further assistance, please contact us at 1-888-237-8289.

      BestBuy Essentials Support
      https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials