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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1649 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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There aren't enough negative mentions yet.
93%would recommend to a friend

Customers are saying

Customers love the 9’ USB-C to Lightning Charge-and-Sync Cable's durability and length, frequently praising its ability to withstand regular use and its convenient reach. Many appreciate the cable's affordability, considering it a good value for the quality. The USB-C compatibility is also a plus for users needing that specific connection type.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 1,649 reviews
  • Rated 3 out of 5 stars

    iPad cord

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I, myself prefer the heavier, thicker cord compared to the plastic thinner one here

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best cord

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    End of cord broke after a few months of use but I guess you get what you pay for.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi Casper, we're very sorry your Best Buy essentials™ USB-C to Lightning cable broke so quickly. We understand how frustrating that can be. If you need any assistance or would like to explore options, please reach out to our Best Buy essentials customer support team at 1-866-597-8427. - Mae | BestBuy Essential Support BBY-ExBrand_Best_Buy_essentials

  • Rated 3 out of 5 stars

    Charger wire

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good some how. It doesn’t charge super fast but it ok.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this cord for about 3 to 4 days and it stopped charging on the fourth day. So I do not recommend this charger to anyone. I would just spend the extra money and get the Apple charger. Even though those break as well, you at least get a couple more weeks out of them. Lol

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi Leee,

      We always want to consider your feedback about this product so we can continue to improve the quality of this charger. If you need further assistance, please contact us at 1-888-237-8289.

      BestBuy Essentials Support
      https://www.bestbuy.com/ BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Mistake

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work on any of the devices I have I need to see to see. I guess it was a mistake to order it. I have way too many of those cords on hand. Do you want to buy them back?Lol

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Charger

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great charger, just died after a few months unfortunately

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Charger card

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It charges really good for a couple of weeks then the cord start to crack open

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ehh. It’s a cable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as it should. Now if im being picky.. its bulky and does not maneuver very well. The store didnt have a lot if cheap options which i purchased this one. Pretty sure my phone died so I needed a cord urgently. Probably ahould have spend a little longer comparing.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi Lloydj20. Thank you for writing a review about our Best Buy Essentials Charge and Sync Cable. I apologize that this cable is being picky and its bulky and does not maneuver very well. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.

      Mariepel C.|Best Buy Support
      https://www.bestbuy.com BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Very bad won’t last

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 3 of this junk. Learn my lesson never buying it anymore.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hello Hungvan.

      Thanks for taking the time to connect with us about your concern with your Best Buy essentials™ - 9’ Lightning to USB-C Charge-and-Sync Cable - White. We are working on improving our products and designs. We appreciate your feedback.

      Dina || Best Buy Essentials Support || https://www.bestbuy.com/ BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    DEFECTIVE

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WILL BE RETURNING.. DEFECTIVE, WON'T CHARGE, VETY STIFF

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      We apologize for the inconvenience, Sharon. We understand your frustration with the defective USB-C to Lightning cable. Please return it to your nearest Best Buy store for a full refund or exchange. We appreciate you bringing this to our attention. If you have any questions or need further assistance, please don't hesitate to reach out our Best Buy Essentials customer support team (1-866-597-8427). - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Broken Promises

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know if I received a definitive item or not because the this item received good ratings overall but I had to return it for a refund because the lightening end pulled out and I was very lucky that I pulled enough of it out that it didn’t get stuck in my phone. It broke in about 3 days after purchasing it. I do not recommend this item based on my experience.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Stopped working one week in

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This charger worked well for the first week then it started only working on one side when i plugged it in. Thought it would be the most basic but reliable but it ended up being a not so good charger. Would return and get a different one if I could.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as gift. Only works if you wiggle it. Won’t stay connected. Return date was before the Birthday, so I will have to throw it away. Sad

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not as fast as other USB-C iPhone charging cords

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to the Insignia USB-C cord I bought, this cable’s charging speeds are not up to par at all. It only got about 5% charge in over 20-25 minutes of charging while I could get almost 1% every 2-3 minutes with Insignia’s. If you want good charging speeds, look elsewhere.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth your money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this charger thinking it’d be great to use since it is so long, and I trust Best Buy products. Well, the first time I used it, it made me phone overheat. It had to pause charging to cool down. It made it hot every time it charged my phone. Now, after only having it for 6 days, it no longer works. If I still had the receipt I’d return it and buy a new one.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you for sharing your experience with our 9’ USB-C to Lightning Charge-and-Sync Cable. We’re truly sorry to hear about the issues you’ve encountered.

      We understand how frustrating it must be to have your phone overheat and the cable stop working after such a short period. This is certainly not the experience we want for our customers.

      Even without a receipt, we would like to help resolve this for you. Please reach out to our Best Buy essentials customer service team (1-866-597-8427), and we’ll do our best to make things right. Your feedback is invaluable to us as we strive to improve our products and services. Thank you for bringing this to our attention. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Rated 3 out of 5 stars

    3.5 stars

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price mediocre quality can tell it won’t last

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not very reliable for me.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this accessory thinking it would last long but it didn’t. I thought my iPhone’s charging port was defective but it was the cord that was the problem. I discarded it.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi rumo, Thank you for taking the time to leave a review of our Best Buy essentials™ - 9’ USB-C to Lightning Charge-and-Sync Cable - White. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1-(866)-597-8427 Monday-Saturday 8am - 9pm CT.

      Mariepel C.|Best Buy Support
      https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Nope

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for 2 weeks. Now it doesn’t charge my devices. When I can get it to start charging, it drains the battery within a matter of seconds. For example, I plugged it in at 12% and it drained the battery to 6% within 20 seconds. Not sure what is wrong with the charger.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi Jat95,

      Thank you for taking the time to review our Best Buy essentials™ - 9’ Lightning to USB-C Charge-and-Sync Cable - White. I understand you found it uncomfortable to use it only worked for 2 weeks and does not charge any of your devices and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-237-8289 for further assistance.


      Best Buy Essentials Products
      Nikki
      https://www.bestbuy.com/ BBY-ExBrand_Best_Buy_essentials

  • Rated 3 out of 5 stars

    USB cable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive cable compared to other suppliers should be ok

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not recomended

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad quality. It broke very quick. It did not meet what I expectes

    No, I would not recommend this to a friend