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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1649 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers love the 9’ USB-C to Lightning Charge-and-Sync Cable's durability and length, frequently praising its ability to withstand regular use and its convenient reach. Many appreciate the cable's affordability, considering it a good value for the quality. The USB-C compatibility is also a plus for users needing that specific connection type.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 1,649 reviews
  • Rated 3 out of 5 stars

    Works well but feels a bit flimsy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice little waffle iron but a little flimsy, not quite like at a hotel.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    bbuy cable

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a replacement charging cable for my iPhone. Apple brand wasn't available, so I bought this one online. It worked well until I dropped my phone while charger cable was plugged in. It broke the metal piece off. Not well built compared to Apple version.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Charger

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charges my phone very well with no problems i love it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Two strikes, both a swing and miss.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately does not fit my IPad Pro 12.9 in 3rd gen model. I needed a charge cable. This is not the right part. I am not sure if it is too late to return and get the correct substitute or not. Not exactly pleased,

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent wire

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought for the first time so we shall see how ling they last

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not so great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It broke within the 1st 60 days. Although they weren’t crazy expensive, I hate that I wasted my money.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi AMW0323! I am truly sorry to hear that your Best Buy essentials™ - 9’ USB-C to Lightning Charge-and-Sync Cable broke so quickly. It's always frustrating to feel like you wasted your money on a product that didn't meet your expectations. Rest assured, we will make it right and offer assistance covered by the manufacturer's warranty. Please contact our customer service team at 1-888-237-8289 for further assistance.

      JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-9-usb-c-to-lightning-charge-and-sync-cable-white/6456429.p?skuId=6456429 BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible stopped working within a week! I bought 4 to stock up because they were on sale and they all only lasted a week each. Very disappointed!

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      We are very sorry to hear that you experienced issues with your Best Buy essentials™ 9’ USB-C to Lightning Charge-and-Sync Cables. We understand how frustrating it must be for all four cables to stop working within a week. This is certainly not the quality we aim for.

      We would like to investigate this issue further and make it right. Please contact our Best Buy essentials customer support team (1-866-597-8427) so we can assist you further. We appreciate your feedback and apologize for the inconvenience. - Mae | BestBuy Essential Support BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Dont be cheap like me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter she used them a few times. And one day she stuck the cord in her ipad and the whole piece broke apart inside the ipad i had to fish it out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Iphone charging cable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cable did not work. Very unsatisfied. Will have to return or exchange.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Sorry to hear that the USB-C to Lightning Charge-and-Sync Cable from Best Buy essentials didn't meet your expectations. We understand how frustrating it can be when a product doesn't work as expected, especially when it comes to something as essential as charging your device. We apologize for the inconvenience this has caused. Please know that we're committed to providing high-quality products that meet our customers' needs. We'd like to make it right and offer you a return or exchange option. Our goal is to ensure you're satisfied with your purchase. Please let us know which option you prefer, and we'll guide you through the process. Jeth | Best Buy essentials™ Support.  https://www.bestbuy.com/site/best-buy-essentials-5-usb-c-to-lightning-charge-and-sync-cable-white/6456427.p?skuId=6456427 BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Save your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for 3 weeks and then no connection. It’s cheaper than the Apple product initially but not if it constantly needs replacing. Very disappointing.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charges, but does not sync well with Volkswagon Tiguan carplay

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      We're sorry to hear that the product doesn’t sync well with your Volkswagen Tiguan carplay. Providing seamless compatibility and a smooth experience with our products is important to us, and we regret that this has not met your expectations. Your feedback is valuable, and we’ll use it to review and address any compatibility issues to improve future versions of our products. If you need assistance finding an alternative solution or have any further concerns, please feel free to reach out to us. Thank you for sharing your experience, and we apologize for any inconvenience this has caused. Keith | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-3-usb-c-to-lightning-charge-and-sync-cable-white/6456424.p?skuId=6456424 BBY-ExBrand_Best_Buy_essentials

  • Rated 1 out of 5 stars

    Mehhhh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two, one works perfectly fine the other doesn’t work at all. For that I give 1 star. Pls be consistent with quality. Not sure the exchange policy but I threw the box out and they were gifts for Xmas. So just taking my loss

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      We're sorry to hear that one of the USB-C to Lightning Charge-and-Sync Cables didn't meet your expectations. We strive to ensure that all our products are of high quality, and it's disappointing to hear that you received a faulty item. We appreciate your feedback and will make sure to investigate this further. Since the items were gifts and you no longer have the box, we'd like to offer a gesture of goodwill for the inconvenience caused. Please contact our customer service team so we can discuss a suitable solution. Jeth | Best Buy essentials™ Support.  https://www.bestbuy.com/site/best-buy-essentials-5-usb-c-to-lightning-charge-and-sync-cable-white/6456427.p?skuId=6456427 BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Basic cable, nothing special.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cord works, but it is bulky and unattractive. Does feel solid, and should last a long time. No outstanding qualities.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Stopped working after few weeks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not working in my car after few weeks. Had to return it.

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hello Rama,
      Thank you for taking the time to review our Best Buy essentials™ - 9’ USB-C to Lightning Charge-and-Sync Cable - White. We're very sorry to read that this cable stopped working, I know how inconvenient this must be to you. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(888)-237-8289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
      Chelsea
      Best Buy Essentials
      Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Not great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best quality and durability, these were the first cables I could remember just breaking with normal use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty Cord

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the cord shorted and this was a waste of money. Now i have to go to apple to buy a cord which is what I should have done to begin with. if I could give 0 stars I would

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Only lasted 5 months of daily use.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hoping this was better quality than the cheaper no-name cables, but only lasted 5 months of daily use (plugged in to phone nightly). The plug has separated from the cable and is no longer safe to use.

    No, I would not recommend this to a friend
    • Brand response from Best Buy CustomerSupport
      Posted .

      We're sorry to hear about your experience with our cable. We strive to provide high-quality products that last, so it's disappointing to hear that it only lasted 5 months for you. We understand how frustrating it must be to have the plug separate from the cable, especially with daily use.

      We value your feedback and will take this into consideration when working with our suppliers to improve the quality of our cables. Please reach out to our customer service team so we can address this issue and find a solution for you. Thank you for bringing this to our attention. Keith | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-9-usb-c-to-lightning-charge-and-sync-cable-white/6456429.p?skuId=6456429 BBY-ExBrand_Caribou_Coffee

  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It stopped working on me and I haven’t had the cable long at all

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi EboneeM,

      Thank you for sharing your experience with our Best Buy essentials™ - 5' Lightning to USB-C Charge-and-Sync Cable - White. We don't take your concerns lightly. We will definitely look into this matter for you. We appreciate your feedback. In the case that you still have this, feel free to contact my team for further help.

      Dina || Best Buy Essentials Support BBY-ExBrand_Best_Buy_essentials

  • Rated 2 out of 5 stars

    Thick and bulky

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s so thick ~ wanted to return but can’t locate the box

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Quality issue

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought first time but after one month it stopped working

    No, I would not recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi Nazia,

      We apologize that this product only works in a short period of time. We always want to know your feedback so we can continue to improve its quality and durability. Please contact us at 1-888-237-8289 if you need further assistance.

      BestBuy Essentials Support
      Lea
      https://www.bestbuy.com/ BBY-ExBrand_Best_Buy_essentials