Customer Ratings & Reviews
- Model:
- BE-PKRFCO
- SKU:
- 6434809
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the affordable price, good quality, and ease of use of this full-size wireless keyboard and mouse bundle. Many find the keyboard and mouse to be lightweight and the perfect size. While some users experienced minor issues with key responsiveness and battery life, the overall consensus points to a positive user experience. The wireless functionality is also a frequently praised feature.
This summary was generated by AI based on customer reviews.
NEVER BUY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make yourself a favor and don't waste your money on this product; it lasted three weeks working properly and then the keys started failing one after another; three weeks, just enough time for it to make it not returnable. Not working after three weeks, that's a real record!!!
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for sharing your experience with us. We’re truly sorry to hear that the Best Buy essentials™ Full-size Wireless Membrane Keyboard and Mouse Bundle did not meet your expectations. Your feedback is important, and we take it seriously.
Please reach out to our Best Buy essentials customer service team (1-866-597-8427) so we can assist you further. We want to make this right and ensure you have a product that works as expected. Thank you for giving us the opportunity to improve. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
BestBuy essential(ly) made a useless product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy essential(ly) made a useless product. Mouse wouldn't connect, keyboard wouldn't connect. When it did, super unresponsive. Just a waste of time. Not worth it even at it's super low price. Pay a bit more and get a Microsoft or Logitech keyboard/mouse combo.
No, I would not recommend this to a friend- Pros mentioned:Keyboard quality
Just avoided it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard is complete trash never worked only thing That work was the mouse pay a little bit for something better you get what You pay
No, I would not recommend this to a friend Not happy, C key does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upon installing the keyboard, the C key does not work.
No, I would not recommend this to a friend- Cons mentioned:Lag
Horrible keyboard mouse set
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst it lags a lot Would not recommend to anyone
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi MichaelR! I'm sorry to hear that you experienced lag with the Full-size Wireless Membrane Keyboard and Mouse Bundle. It's disappointing when a product doesn't meet expectations, and we understand your frustration. This isolated issue will be noted to ensure we can improve our products and provide a better experience for our customers in the future.
JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-full-size-wireless-membrane-keyboard-and-mouse-bundle-with-usb-reciever-black/6434809.p?skuId=6434809
- Cons mentioned:Key responsiveness
Poor connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometime keypad doesn’t respond quick and none at all. But It does worth as the price of it. No hard complains.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi PrakashK,
Thank you for taking the time to review our Best Buy essentials™ - Full-size Wireless Membrane Keyboard and Mouse Bundle with USB Receiver - Black. I understand you found it uncomfortable to use since it does not respond quick and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-237-8289 for further assistance.
Best Buy Essentials Products
Nikki
https://www.bestbuy.com/
No off switch on keyboard
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what it says, it works well, but it doesn't have an off switch on the keyboard
No, I would not recommend this to a friendBrand response from Best Buy CustomerSupport
Posted .Hi Richard! I can understand how frustrating that must be to not have an off switch on the keyboard. I can see why that would be a concern for you. We will send this to our engineering team so that further changes can be implemented in the future. Thank you for sharing your feedback.
JC | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-full-size-wireless-membrane-keyboard-and-mouse-bundle-with-usb-reciever-black/6434809.p?skuId=6434809
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute piece of garbage. Keyboard continually had trouble staying connected to the USB fob. I had to buy a better keyboard.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .We're very sorry to hear you had a negative experience with the Best Buy essentials™ Full-size Wireless Membrane Keyboard and Mouse Bundle. We understand your frustration with the keyboard's connectivity issues and apologize that it didn't meet your expectations.
We appreciate you bringing this to our attention. Your feedback is valuable and helps us improve our products. We would like to look into this further. Please consider contacting our Best Buy essentials customer support team (1-866-597-8427) so we can assist you further. - Mae | BestBuy Essential Support
Missing it's mouse.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's going to be returned there's missing the mouse for some reason they sent me a returned one fair condition when that's not what I was trying to buy and it was missing the mouse it's kind of a third of it you need to receive your mouse and keyboard that's what the kid is
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi CoalRB,
Thanks for taking the time and effort to leave a review about our Best Buy essentials™ - Full-size Wireless Membrane Keyboard and Mouse Bundle with USB Reciever - Black (BE-PKRFCO). We are so sorry for any inconvenience this may have caused. We would love to check on this situation further with you. Please use the link below to reach us, or you may also contact us at 1-866-597-8427 for further assistance.
Shai | Best Buy Essentials Support
https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
Junk Junk Junk - Buyer beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If i could give a negative 5 stars I would. What a piece of junk. The buttons wouldnt work shortly after plugging it in. DONT BUY DONT BUY DONT BUY. Dont buy the cheap product. Complete junk. Best buy shouldnt even carry this product. i actually smashed it versus taking it back.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello there,
Thank you for taking the time to review our BE-PKRFCO Full-size Wireless Membrane Keyboard and Mouse Bundle with USB Reciever - Black, we're very sorry to read that the buttons of the keyboard stops working. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be, please contact us using the link below, we'll be more than happy to assist you regarding this matter.
Best Buy Essentials Support
Louise
https://www.bestbuy.com/contact-us
It is okay but not the greatest
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard is very nice and all of the keys feel nice. But the mouse is not good at all it feels very low quality and it does not fit very well in my hands. I would consider spending the extra $10 dollars and get something else.
No, I would not recommend this to a friendKeyboard broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 3 months and no longer exchangeable or returnable
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi there, and thank you for your review. We’re really sorry to hear the keyboard didn’t hold up. That’s definitely not the experience we want for our customers. If you haven’t already, we recommend reaching out to our support team—we’d love to help however we can.
— Shiela | Best Buy Essentials Support
Keyboard stopped working in less than two months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than two months, the keyboard stopped responding consistently. I switched batteries yet the keyboard would miss every other letter I typed. Then out of nowhere it would work again then misbehave. I can't work from home with a malfunctioning keyboard! Of course, after 1 month this item cannot be returned... I immediately pulled out my 7 year old Logitech set which still works with no issues.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi There!
Thank you for taking the time to review our Best Buy essentials - BE-PKRFCO Full-size Wireless Membrane Keyboard and Mouse Bundle with USB Receiver - Black, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Best Buy Essentials Support
Alvin
https://www.bestbuy.com/
Keyboard broke in less than 2 weeks
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the the idea of wireless but the quality control is horrible. A couple keyboard keys and numbers already dont work and require an extreme amount of pressure to work.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Brucewayne! I am truly sorry to hear about the issues you are experiencing with your wireless keyboard. The quality control problems you described are unacceptable and do not meet the standards we strive for as a company. Please know that your satisfaction is important to us, and we are here to help - if you would like, we can provide assistance covered by the manufacturer's warranty. Please call 1-888-237-8289 for further assistance.
JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-full-size-wireless-membrane-keyboard-and-mouse-bundle-with-usb-reciever-black/6434809.p?skuId=6434809
- Cons mentioned:Key responsiveness
Do not waste your time and money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box some keys did not work! don't waste your time or money
No, I would not recommend this to a friend Feels kinda cheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels kinda cheap, but works well. the mouse is not a full size, looks full size on the picture.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi AceIT,
Thanks for taking the time and effort to leave a review about our Best Buy essentials™ - Full-size Wireless Membrane Keyboard and Mouse Bundle with USB Receiver - Black (BE-PKRFCO). I'm sorry that the product didn't meet your expectations, as Best Buy Essentials always strives for the best customer experience. Please know that we are improving the quality of this product by considering our customers' feedback. If you need further assistance, please feel free to call our customer service at 866-597-8427 Monday to Saturday 8am - 9pm CST.
Shai | Best Buy Essentials Support
https://www.bestbuy.com/bestbuyessentials
Not too good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It started to lag after around 2 months of using. I am disappointed.
No, I would not recommend this to a friendDo not purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid buying this keyboard and mouse due to frequent glitches and issues arising within just 20 days of purchase. Additionally, Best Buy refuses to exchange the faulty items for ones that function properly.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi KrisT! We are sorry to hear about your experience with our keyboard and mouse. At our company, we stand by the quality of our products and strive to provide a seamless experience for our customers. We apologize for any inconvenience caused by the glitches and issues you have encountered.
As you mentioned, our products come with a 1-year manufacturer's warranty, which covers any technical issues that arise within that time frame. We encourage you to reach out to our customer support team for assistance in troubleshooting the problems you are facing with your keyboard and mouse. Please contact our customer support team at 1-888-738-4624 to discuss your warranty coverage and to receive guidance on troubleshooting the technical issues you are facing.
JC | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-full-size-wireless-membrane-keyboard-and-mouse-bundle-with-usb-reciever-black/6434809.p?skuId=6434809
Dont buy from best buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ve learned not to buy things from here anymore..
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .We're truly sorry to hear that you've had a negative experience that led you to feel this way, Shiwittit. We understand your frustration, and it's clear we've let you down. We take all feedback seriously, and we'd like to understand more about what happened that led to your decision.
If you're willing to share more details or if there's anything we can do to help, please don't hesitate to reach out to our Best Buy essentials customer support team (1-866-597-8427). - Mae | BestBuy Essential Support
- Cons mentioned:Key responsiveness
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed! This product is trash! Some of the keys would stick after the second day of use.
No, I would not recommend this to a friend