Customer Ratings & Reviews
- Model:
- BE-PKRFCO
- SKU:
- 6434809
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the keyboard's quality, full size, affordable price, and ease of setup. Many appreciate its wireless functionality and lightweight design that doesn't compromise on quality. However, some customers have reported issues with key responsiveness. There are also some concerns about battery life and potential lag.
This summary was generated by AI based on customer reviews.
Nice keyboard BUT...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a month old and some of the keys on the board don't respond unless you pound them... Mouse feels and works great, though.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello Appy13. Thank you for taking the time to leave a review on Best Buy essentials™ - BE-PKRFCO Full-size Wireless Membrane Keyboard and Mouse Bundle with USB Reciever - Black. Kindly check if there are objects that caused the jammed buttons. You may also contact us to further assist you.
Mary I Best Buy Essential Customer Support
Do not purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid buying this keyboard and mouse due to frequent glitches and issues arising within just 20 days of purchase. Additionally, Best Buy refuses to exchange the faulty items for ones that function properly.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi KrisT! We are sorry to hear about your experience with our keyboard and mouse. At our company, we stand by the quality of our products and strive to provide a seamless experience for our customers. We apologize for any inconvenience caused by the glitches and issues you have encountered.
As you mentioned, our products come with a 1-year manufacturer's warranty, which covers any technical issues that arise within that time frame. We encourage you to reach out to our customer support team for assistance in troubleshooting the problems you are facing with your keyboard and mouse. Please contact our customer support team at 1-888-738-4624 to discuss your warranty coverage and to receive guidance on troubleshooting the technical issues you are facing.
JC | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-full-size-wireless-membrane-keyboard-and-mouse-bundle-with-usb-reciever-black/6434809.p?skuId=6434809
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute piece of garbage. Keyboard continually had trouble staying connected to the USB fob. I had to buy a better keyboard.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .We're very sorry to hear you had a negative experience with the Best Buy essentials™ Full-size Wireless Membrane Keyboard and Mouse Bundle. We understand your frustration with the keyboard's connectivity issues and apologize that it didn't meet your expectations.
We appreciate you bringing this to our attention. Your feedback is valuable and helps us improve our products. We would like to look into this further. Please consider contacting our Best Buy essentials customer support team (1-866-597-8427) so we can assist you further. - Mae | BestBuy Essential Support
Unhappy loyal customer.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased Wireless Keyboard in mid November, returned to MN 11/21. Returned to AZ 1/21 and my daughter arrived 2/4, she tried to install the key board to my 65" TV I purchased from Best Buy. It won't work because my TV isn't windows. I tried to return it today and was told I couldn't. I guess I will purchase my TV's and computers at a different retailer.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi there!
Thank you very much for taking the time to review our Insignia™ - All-in-One Travel Adapter. I know that this could be an unfortunate situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Best Buy Support
Irene
www. Best Buy.com
Doesn't work with Android Smart TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item mainly to use for my Android Smart TV but it only uses the Number Keys from the Keyboard & the Mouse doesn't work with Android TV.
No, I would not recommend this to a friendDefective right out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this mouse and keyboard home during a studio construction project and it was weeks before I actually hooked it up only to discover a huge section of the keyboard had a dead spot and none of the keys worked. By that time I had long ago thrown away my receipt and I ended up not using the mouse either because a Logitech is a much better mouse. Wasted my money on this one.
No, I would not recommend this to a friendNice price and features, but....
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good features, but my copy dropped the wireless signal intermittently. Very frustrating, I returned it.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for sharing your feedback with us. We're sorry to hear that you experienced issues with the wireless signal dropping on your keyboard and mouse bundle. We strive to provide high-quality products and will look into this issue further to ensure it doesn't happen in the future. If you have any further feedback or questions, please don't hesitate to reach out to us. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future. Jeth | Best Buy essentials™ Support.https://www.bestbuy.com/site/best-buy-essentials-full-size-wireless-membrane-keyboard-and-mouse-bundle-with-usb-reciever-black/6434809.p?skuId=6434809
It does the job
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It cant be too far away from the computer. Mouse’s signal is weak.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello StephenG,
Thank you for taking the time out of your busy schedule to leave a review of our Best Buy essentials™ - Full-size Wireless Membrane Keyboard and Mouse Bundle with USB Reciever. Please know that we are improving the quality of this product by considering our customers feedback. For questions or concerns, please feel free to contact our customer service at 1- (888)-237-8289 Monday-Saturday 8am - 9pm CT.
Best Buy essentials
Molina
www.bestbuy.com/support
Not happy, C key does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upon installing the keyboard, the C key does not work.
No, I would not recommend this to a friendkeyboard and mouse cheap package
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the response is too slow at times, keyboard ok but the mouse is too slow
No, I would not recommend this to a friendkeyboard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not as it seems but its worth the price. wanted to get a good looking with extensive range
No, I would not recommend this to a friendDO NOT BUY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the absolute worst keyboard mass combination I have ever used and when I went to set it up and use it with my computer it did not work at all and I had to return it
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Rick,
Thank you for taking the time to review our Best Buy essentials™ - Full-size Wireless Membrane Keyboard and Mouse Bundle with USB Reciever - Black. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 888-237-8289 for further assistance.
Best Buy Essentials Products
Nikki
Please visit https://www.bestbuy.com/site/best-buy-essentials-full-size-wireless-membrane-keyboard-and-mouse-bundle-with-usb-reciever-black/6434809.p?skuId=6434809
Cheap keyboard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The shift key does not work..it is a very flimsy keyboard
No, I would not recommend this to a friendKeyboard broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 3 months and no longer exchangeable or returnable
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi there, and thank you for your review. We’re really sorry to hear the keyboard didn’t hold up. That’s definitely not the experience we want for our customers. If you haven’t already, we recommend reaching out to our support team—we’d love to help however we can.
— Shiela | Best Buy Essentials Support
Cheaply priced or cheaply made?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About the absolute worst experience typing ever! And that's something I never thought I would need to say. All the keys had a time delay. So much so that I had to meter my typing so it wouldn't skip letters. I guess the mouse worked fine but I honestly don't remember.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi there!
Thank you for taking time to write a review our product. We are truly sorry to read your concern with one of our products. We are working on improving our products and designs. We appreciate your feedback.
If you have any other concerns, you may contact our team for assistance.
Dina | Best Buy Essentials Support
Not too good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It started to lag after around 2 months of using. I am disappointed.
No, I would not recommend this to a friendRun away
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly the saying “you get what you pay for” literally applies to this product. Steer clear unless you have absolutely no budget or no other options. Not backlit and is even cheaper feeling than an old windows 95 mechanical keyboard.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Lucas,
Thank you for writing a review about our Full-size Wireless Membrane Keyboard and Mouse Bundle with USB Reciever - Black. We know how frustrating it is that the unit is not working fine. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Best Buy Essential Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Keyboard
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than one week of use, the keyboard stopped responding consistently and the letter "a", "z" and "Ctrl" didn't work. Won't be shopping at Best Buy Essentials anymore.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Sriv,
Thanks for taking the time and effort to leave a review about our Best Buy essentials™ - Full-size Wireless Membrane Keyboard and Mouse Bundle with USB Reciever - Black (BE-PKRFCO). I'd like to apologize for the situation that you're experiencing. I know it can be dissatisfying. We would love to check this situation further with you. Please feel free to contact us via email at bestbuyessentials@bestbuy.com or call our customer service at 1-866-597-8427 Monday to Saturday, 8 a.m.–9 p.m. CST.
Shai | Best Buy Essentials Support
https://www.bestbuy.com/bestbuyessentials
Missing l piece
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item didn’t have the receiver piece. Kept its under my desk till I needed it and never noticed the mouse was missing the receiver…
No, I would not recommend this to a friendKeyboard broke less than 30 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard broke less than 30 days and now I can't return in because of the 14 day return policy. Right arrow key and 10 key does not work.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Sega! I am truly sorry to hear about your experience with our keyboard breaking so soon after purchase. This is not the quality of product that we strive to provide to our customers. Please know that you are covered by the manufacturer's warranty and we can offer you assistance if you call 1-888-237-8289.
JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-full-size-wireless-membrane-keyboard-and-mouse-bundle-with-usb-reciever-black/6434809.p?skuId=6434809