Customer Ratings & Reviews
- Model:
- BE-SBM114
- SKU:
- 6477974
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the ease of use, compatibility, and straightforward installation process of the Rear/Bottom Soundbar Wall Mount. Users appreciate the product's quality, its effectiveness as a soundbar mount, and the neat appearance it provides. However, some customers have noted concerns regarding the fit and weight capacity. Additionally, a few users have mentioned issues with the mount's visibility and design.
This summary was generated by AI based on customer reviews.
Scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You guys are scammers. I paid for excellent condition and was sent a set with missing parts. Went to the store and manager was incredibly rude and passive aggressive. Treated me like I was less than a person. Horrible experience. Would give negative stars given the loss I’ve take with this purchase with the trip to the store and time wasted.
No, I would not recommend this to a friendCool idea
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed nice but it did not fit my 85” tv it was too short.
I would recommend this to a friend- Cons mentioned:Fit
Bad product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this soundbar mount would work for my sound bar since i purchased the same namebrand tv mount. Well i was wrong. Wouldn't fit.
No, I would not recommend this to a friendBrand response from Best Buy CustomerSupport
Posted .Hi MacBook! I'm sorry to hear that the soundbar mount did not fit as expected, despite purchasing the same name brand TV mount. Your feedback is valuable to us, and we would like to make it right. Please feel free to return the mount for an exchange or refund. We apologize for any inconvenience this may have caused and appreciate your understanding. Thank you for bringing this to our attention.
JC | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-rear-bottom-soundbar-wall-mount-for-most-15-lb-soundbars-black/6477974.p?skuId=6477974
It’s okay but not great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This items works as described but it is a little flimsy.
I would recommend this to a friendIt's OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not thrilled with this. Doesn't hold my Sonos bar securely. Wiggles a lot.
No, I would not recommend this to a friendSoundbar mount could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this professionally installed. I was notified that these would typically sag and would need some adjustments from time to time.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi SimplyMatt! I am truly sorry to hear that your Best Buy essentials™ - Rear/Bottom Soundbar Wall Mount is not meeting your expectations. It must be frustrating to have been notified that adjustments may be needed from time to time due to sagging. This is not the quality of product that we want to provide to our customers, and I understand how disappointing it must be for you. Please know that we are here to help and offer assistance covered by the manufacturer's warranty. I encourage you to call 1-866-597-8427 so we can address this issue and work towards a resolution for you. Thank you for bringing this to our attention, and we appreciate your continued support.
JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-rear-bottom-soundbar-wall-mount-for-most-15-lb-soundbars-black/6477974.p?skuId=6477974
Not the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great. better to find a more dedicated solution for your particular setup if you can.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for your feedback on the Rear/Bottom Soundbar Wall Mount. We’re sorry to hear that it didn’t meet your expectations. Your comments are valuable and if you need any assistance or have further concerns, please reach out to our Best Buy essentials customer service team (1-866-597-8427). We’re here to help! - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Wall mount stand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t install them getting different set this week
No, I would not recommend this to a friend- Cons mentioned:Fit
Wasted my time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman clearly did not know product. Sold me an item that was too small. TV Mount did not support my tv
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Gigi,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Best Buy Essentials,
Renee
- Cons mentioned:Weight capacity
sound bar mounts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told that these would work for my TV but upon installation they could not handle the weight.
I would recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi JoeSmith7,
We apologize that you received a wrong information about this product. Please know that your feedback is really important to us so we can continue to improve the quality of our customer service with the correct product knowledge. If there is anything that we can assist you with, please contact us at 1-888-237-8289.
BestBuy Essentials Support
Lea
https://www.bestbuy.com/
Not successful install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My asistant could not figure out how to successfully install this device.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi RichardM,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Best Buy essentials Support,
Renee
https://www.bestbuy.com/site/pioneer-50-class-led-4k-uhd-smart-xumo-tv/6543648.p?skuId=6543648
Hard to work with and adjust
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to work with. Flimsy and difficult to adjust. Had to return for a different model.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for your honest feedback on the Best Buy essentials™ Rear/Bottom Soundbar Wall Mount. We're sorry to hear that you found it hard to work with and adjust, and that it didn't meet your expectations. We appreciate your input and will use it to improve our products. If you need any further assistance, please don't hesitate to reach out. Ivy | Best Buy essentials Support
Impossible to set y by yourself
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a Sony Bar 8 and it’s impossible to mount to tve tv. Had to swtich to another type cause the bar would keep falling and not sticking to a fixed postion
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you for your feedback regarding your experience with the Sony Bar 8. We're sorry to hear that you encountered difficulties while attempting to mount the soundbar to your TV. We understand how frustrating it can be when a product does not meet expectations, particularly when it comes to installation and stability. Your comments are valuable, as they help us identify areas for improvement. If you have any further suggestions or would like assistance, please feel free to reach out to us. We appreciate your understanding and hope you find a sound solution that works well for your setup. Keith | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-rear-bottom-soundbar-wall-mount-for-most-15-lb-soundbars-black/6477974.p?skuId=6477974
horrible don't buy this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worse thing i wasted my money on. don't buy this!!! doesn't hold tight not stable at all
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .I'm sorry to hear about your experience with the Best Buy essentials™ Rear/Bottom Soundbar Wall Mount. Your feedback is important to us, and we apologize for any inconvenience this has caused. We strive to provide high-quality products, and it's disappointing to know this one didn't meet your expectations. Please reach out to our customer service team so we can assist you further and find a solution to this issue. Ivy | Best Buy essentials Support
Sound bar bracket install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bracket does not feel sturdy with the weight of the sound bar
No, I would not recommend this to a friendTried to buy-No Sales Person Available
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went to Bestbuy in Ft Myers, FL. Registered to be called in appliance department. One person working. I was next in line. 20 minutes later, I left and went to Home Depot. Same LG french door refrigerator. Three people working. Ten minutes later I had purchased the unit for delivery.
No, I would not recommend this to a friendToo short
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not long enough for my 400x600 hole pattern on an 85” QLED.
I would recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Sorry to make the trouble. The soundbar mount only applies to max VESA up to 400mm*400mm.
Received pack missing parts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item because had installation scheduled. Unable to use the item because parts were missing from package and boxed showed evidence of being opened. Installation was delayed.
No, I would not recommend this to a friendFor most but not for Polk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I appreciate that the instructions have you put the soundbar on first- that way you find out how quickly it doesn’t work with your tv . Unfortunately there is not a proper screw size for my Polk Soundbar so I have to return
No, I would not recommend this to a friendSales people alway sell the wrong mounts
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time i buy a tv with best buy the sell me the wrong mounts or the wrong soundbar mounts
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi QuinnA, Thank you for taking the time to leave a review of our Best Buy essentials™ - Rear/Bottom Soundbar Wall Mount for Most 15 lb. Soundbars - Black. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.|Best Buy Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285