Customer Ratings & Reviews

I am the go to guy to buy all electronics for my and my brother’s family. I also setup home offices for people as a side hustle so extended return period with plus adds value proposition to my clients. I have been very pleased with the plus membership.

I haven’t seen the value of the membership yet and forgot much of what was told to me about it.

One of the best memberships ever, believe me I know a good thing when I see it.

This is worth the value. With price match i just paid for the membership.

Membership was very valuable! It was helpful with product support!

The best option to save and test your devices for longer and with the most widespread return option if your devices do not meet your expectations

It isn't as easy to get the right product or refund if not meet the right decision. Bestbuy employees made me more than easy for my home find. My dad shops more than me. He had never felt mis understood about his product before he bought it. They are very geniune

Membership Definitely comes in handy, Think about the long run

I like the great deals I got with the membership - it paid for itself on my first purchase. I would have given 5 stars except that it would not let me cancel my membership before renewal without losing the full year that I had paid for.

Unfortunately for me, a poorly trained BestBuy store sales representative convinced me to upgrade my standard membership to a plus membership. The experience could not have been more painful, frustrating and untimely a poor use of time and effort to try to resolve as the in store sales representative not only incorrectly duplicated my account but also loaded secondary incorrect contact data into the secondary duplicate account... which has led to a loss of access to my account, 3 failed mergers of my accounts, and 6-7 personal hours on hold with BB corporate and 11 separate online sessions with bots and staff to mostly NOT fix my account. Progress has been made but only due to be being proactive and persistent to fill the Best Buy generated errors and duplicates. There is also horrible coordination with Best Buy Credit with CitiBank.. with Best Buy telling me to fix their issues... as all of link connections, contact info, rewards points and rewards history all were wiped and needed to be recreated.. inclusive of BB needed to manually re-generate all my Rewards points and resolve my rewards BANKed points issues..... which was still OPEN. This should be a case study on what NOT to do when upgrading a 15+ BestBuy client to Plus..... and doing 100% wrong and then not only knowing how to fix it.. but, walking away from the responsibility of the errors and telling the customer to call corporate to figure it our myself. Truly disappointing. This is s true story... and I have not exaggerated any of the facts. This is an on-going mess. Upgrade at your own risk./

We had incredible support from Brandon in the Carson City store. He anticipated questions before we asked them. He was also extremely friendly. We also like the quality and selection that Best Buy offers. Not to mention warranties that are offered. Just a great experience!

A real value and glad the salesperson approached me to take offer.

I honestly got this when I bought my laptop because I get 60 days to try it out instead of 15 but it has its perks like price matching different stores, and if a item let’s say you bought for 1000 dollars goes on sale a week later for 800 you can’t get that 200 difference back

This membership is a real value; the discounts it offers are wonderful. I love the peace of mind that comes with having protection plans for my purchases!

Lots of rewards, promotions, and free shipping I love!

My Best Buy Plus: Worth Every Penny! This membership is a game-changer for frequent Best Buy shoppers. The free 2-day shipping alone is worth the annual fee, especially during the holiday season. The extended 60-day return window offers peace of mind for expensive purchases. I've also scored exclusive discounts and early access to deals that quickly offset the membership cost. The 24/7 tech support has been helpful for troubleshooting new gadgets. Overall, a fantastic value for anyone who loves Best Buy.

Great program , was very good service when making my purchase

The last two times I bought something at Best Buy. Appliances and an IPad. Both gentleman were very knowledgeable about everything in their department. Which made it a pleasant experience.

Great value And easy return policy it basically paid for it self and makes it more convenient too try out new computer products ect without worrying about having to return it within 2 weeks so I can actually try rent computer and see if it’s good enough to do what I need

Though admittedly skeptical when I was considering if the purchase of the membership was worth it; it quickly proved a good decision. The microwave we purchased went on sale about 2 months later, and the promise of reimbursing the difference to us if that happened was kept -in this case $100-reimbursed. Thanks Besty Buy!