Customer Ratings & Reviews

I'm disappointed. I bought a new PC and ITUNES keeps messing up. I thought I would have no issues - but as it turns out the PC would not restart on its own, I had to get technical help to get that to work. This is supposed tpo be a gaming PC so i don't understand the issue with ITUNES. ANd to get help I have to pay the Geek Squad when they should have to help to make me happy - but of course - only money makes anyone happy - not a satisfied customer. The other problem I have is I signed in online and I saved my userid and password - but of course it says my information is invalid.

I have definitely enjoyed the membership so far. I like getting notifications about drops on products early. The customer service is good. The only thing that I have noticed with it that I don’t believe is true and the reason I got the membership, is that you jump to the front of the line when you are a member. I was told that you get that perk with the membership from the customer service agent I talked to.

Even with the yearly cost this program is AWESOME. I purchased a laptop but was able to catch it at $100.00 dollars cheaper with in the 60days of extended time for return or the price being lower than the original purchase price. Thanks Bestbuy!

My experience with the purchase was outstanding. They helped me by answering all my questions about the equipment, and I ended up making the best purchase. I’ve also had a great experience afterward with the discounts and the prompt support. Very happy to have shopped at Best Buy.

This membership provides exceptional value. The member-exclusive pricing and unlimited access to Geek Squad support are highly beneficial. Additionally, the included protection plans offer significant peace of mind with every purchase.

My only issue is that I can't seem to find out how to redeem the 100-dollar gift card that the salesmen told me we got with the purchase

Very good TV and good resolution, good sound, thank you.

The Apple TV 4K is insanely efficient—everything loads smoother, feels faster, and pairs perfectly with all my Apple devices. It makes my TCL QM7K look even better with crisp colors and flawless motion. Easily one of the best upgrades I’ve added to my setup.

Reading the perks of this program, I thought about the ROI, but knowing the price match within 60 days and member's pricing and early shopping, I'd thought I'd give it a try,,it's only been a few days but we will see.

In the beginning of the year I decided to become a Best Buy member because of possible price matching for cell phones. I have drain my iPhone 11 Pro Max battery twice grinding out COD mobile seasons. Being a member allowed me to price match some phones from Metro by t mobile and that was great. We also waited In line for the Nintendo Switch 2 and not only received nice little gadgets but also they gave us insurance if we weren’t satisfied with the purchase we could return it without losing 10 percent for the restocking fees. An additional 50 bucks for the year upon first purchase feels like an excessive add on especially with all these new Apps we all subscribe too. But so far color me impressed with being a Best Buy member

This membership has already paid for itself! I purchased an early holiday gift and because I have the membership, when the price was better in a sale weeks later, I was able to price match.

Was in yesterday for my computer to get a new hard drive that was suggested last week when I had it diagnosed. I was told at the time it would be $80. The person at the counter cancelled my plus membership without asking and said I had to sign up for Best Buy total plan for $179 unless I wanted to pay $350 for the hard drive. Uh,no, seems like blackmail and not ethical! I was pretty angry about the plan being cancelled without my permission. At this point the woman who did the diagnosis last week came in and took over. A much better experience, she went out of her way to work with me on the transaction and was much more pleasant. Still not happy at being blindsided when I expected to pay $80 and having to pay well over $200 to get the hard drive

Excellent sales person. Alerted me to an exceptional deal on a previously returned refrigerator. Delivery was very, very good with pleasant people. Have always bought my appliances at Best Buy.

As a tech enthusiast, I've always relied on Best Buy for my electronic needs, but becoming a Best Buy Plus Yearly Member has truly elevated my shopping experience. The perks and benefits that come with this membership are absolutely worth it, and I can't recommend it enough! First and foremost, the 60-day return policy is a standout feature. Unlike the standard return window, this extended period gives me the peace of mind to really test out my purchases. Whether it’s a new laptop or the latest gaming console, I can take my time to ensure it’s the right fit for me. It’s especially useful for those bigger purchases where you want to be certain before committing fully. Since joining the membership, I've saved a significant amount of money. The exclusive member discounts and offers have allowed me to snag some fantastic deals on items I was eyeing for a while. In fact, I estimate that I've saved over $200 in just the past year through various promotions and discounts offered to members. It's hard to beat that kind of value, especially when you're making frequent tech purchases. Additionally, the members-only access to special sales events has made my shopping experience even more rewarding. I’ve been able to take advantage of early access to sales and exclusive products that are only available to members. This has not only saved me money but has also made me feel like part of a special community. Overall, the Best Buy Plus Yearly Membership has been a fantastic investment for me. The combination of the extended return policy, significant savings, and exclusive access to sales makes it a must-have for anyone who loves technology. If you're considering signing up, I highly recommend it. You won’t be disappointed!

Great value for the price. I get my cost back every year. Good support and returns.

Membership is good so far. I need to view it more often to see what it offers.

The membership is helpful especially with changes to return policy. I buy items and take some time to use it or check it out so this is helpful for me if I need to return an item after 15 days. I have not truly explored all the benefits.

If you own a Best Buy Card, you need this membership. This membership is only useful if Best Buy carries the products you want/need to purchase. Unfortunately, Best Buy's product listings keep dwindling and appear to be focusing on appliances and entertainment systems while forgoing even necessary accessory items for installing aforementioned products.

Great customer service. Friendly and helpful. Found us the best deal for the money. Was tentative to our needs. Got us exactly what we needed and would use him again. Assist!

The membership was great without that my purchase wouldn’t be possible i’m more than likely would’ve gone someplace else without those savings good staff. The young man attended me was great. Help me in each way to get a better price to him A five stars rating