Customer Ratings & Reviews

good service, like the zero interest financing on larger purchases for up to a year and a half.

This membership is well worth it! The savings on my purchase made it basically free! Love the extended return time and the customer supoort!

Great Experience!! We had bought a laptop and it went on sale so we went in for a price match and were taken care of.

Best Buy has made it easy for me to properly review my sales purchases as well as a quick easy making the sign up an easy process. I recommend this for my friends who are very serious about electronics. Thank you, Best Buy.

The item was out of stock even though the online inventory said there was one left in the store. The store employee was really helpful looking into the issue....found that one could be shipped to my home, and it arrived the very next day.

Love it get to buy quality products with a discount and a great return policy

I want to thank the lady that asked me if I wanted to get a membership and then asked if I wanted to get a credit card I did not think for one second I would get it and I did. I’m very very grateful to her. She was super helpful, especially since I don’t know anything about a computer, she walked me through every process and was very thorough And kind and has great customer service skills . I don’t remember her name, but I know she’s also a teacher I think kindergarten.

Honestly a great value with all the perks you get.

It is nice to be recognized as member and if this comes with a member price it is better, however what I really like the most is the great assistance from people and the people at Best Buy makes the buying experience a really good experience, Thank you Best Buy Stores staff.

BB employee sold me on the idea to purchase the membership due to its major benefit of price matching and flexible return policy…the price matching is FALSE ADVERTISEMENT. I had purchased a Lenovo Yoga laptop. Within 3 days of purchase I found 4-5 company’s selling the exact same product number/hardware/software specs. I went to my local store 5 minutes drive away. Customer Service refused to honor the match citing those companies were not competitors. (Any company that could win a sale from BB is a competitor). I’m drive home , factory reset the new Yoga7 and drove back to BB and the Store Manager processed the return! Went home and purchased a better system config directly on Lenovo Site and saved $200 ! The membership - waste of $50.!

Only ordered two things on it so far and the first one was great. I got it super fast. The second item they shipped ground UPS, which switch to USPS and came ground and I got it a month or so later. I thought I was paying for priority shipping, I live in Alaska so it does matter.

GM, in this mount I paid for my membership and get 2 buys in this month, the first one I got a bad experience because my PS5 didn’t arrive to my home and need go to store to try to solve then by costumer services all was good (didn’t take the same PS5 but I solved) thanks a lot

The membership is really valued save you money , and easy to exchange , and you receive a good customer service.

Very happy with my plan. The technicians installed my TV and soundbar which was installed beautifully. The back of the TV was done very neatly. The cords were all tied up. About a week later there was a loud sound coming from the TV or soundbar. The techs came out about 3 times and finally came to the conclusion it was the soundbar. The soundbar was replaced and it been 3 weeks since it was replaced without an issue. The membership protection plan is well worth the cost.

We purchased an expensive sound bar, and since there was only a 14 day return window, to be safe, I went ahead and purchased the my Best Buy plus membership so that I would have 60 days should something go wrong. 16 days after purchase the price on the sound bar went down by $65. They went ahead and refunded me the $65 once they confirmed my purchase. Plus, I got three months free of YouTube premium and four months free of Apple TV. It is more than paid for itself and that was only within a month of purchasing it. Now I get to enjoy the benefits for the next 11 months.

Me and my family are very happy to be part of best buy because they have great deals

Due to the price matching within 90 days of your purchase, we were able to save over $900 when our television went on sale after we purchased it about six weeks earlier.

The BestBuy Plus membership is an okay package to allow people access to sales and tech support for recent purchases through geek squad. However, I feel it is overpriced for what is provided and doesn't really compare to their total tech package. The benefits are relatively dry and weren't worth the cost for me. Even their biggest incentive, the Geek Squad support, wasn't very helpful as they often pushed me to go to the product manufacturers for most of my issues as they stated they couldn't offer the same level of assistance and getting me in for an appointment would take almost a month anyways. I feel it's just better to get a manufacturer warranty or Total Tech unless Best Buy Plus happens to come for free with a purchase during a sale.

have not used it yet other than a discount on purchase but intend to. I will be shopping more at Best Buy since it is 10 minutes from my home rather than 30 minutes. Our sales rep was very competent.

The associate was great helping me set up alerts and the membership saved me $$!