Customer Ratings & Reviews

The person that sold me, my entertainment system was fantastic. He knew about Sony products and was extremely friendly and had all the information I needed to buy the products with confidence.

This membership has been a great deal. I was helped from when i walked in till i left with my products. Absolutely best customer service

Useless. The “consultant” said this and my 3 year Geek squad warranty would cover my Floor model Samsung Laundry center exactly like a new model, and when we got it installed and the dryer was making an odd scraping noise when we turned it on the first time- the customer service refused to honor that claim and said it’s not eligible for replacement but could have a repair technician come out. He came out a week later, and told me he could shove a 2x4 into the back of the unit and push the outer case back out, which was rubbing on the drum- he said there was no way to know this in the store by looking at it. He said it would likely pop back out at some point even if he did that and I may want to request a replacement which is covered under my plan and warranty. I called customer service back, and they said because it was a floor model they couldn’t honor that and I had to speak with the Store Manager. Who by the way, you can’t call ahead of time because there are no direct lines into the store, it routes you to the 1-800. They told me I had to go into the store WITH THE ENTIRE LAUNDRY CENTER if we wanted to even discuss a replacement. Mind you, I had to hire delivery to get it home! All this, and the price difference (with the 3 year BB warranty we bought) between the new unit and the floor model was 150$. I will not be purchasing any further appliances from BB, and I would suggest no one buy any floor models unless you’re comfortable risking throwing the money away if it doesn’t function when you get it home. Definitely never buy the warranty, this is the second time I’ve had issues getting them to honor it on faulty appliances.

This membership is has a great value and has really helped my wife, Diane and me throughout the years!

Bought a laptop. Staff were very helpful. Came back to store where one of the team walked me through fixing a Microsoft issue.

I like it bacause reward points can be used at other retail stores, restaurants and for entertainment.

This membership offers great saves and offers too. I recommend.

I like a lot the service and the stuffs sales here.

Great add item for new computer that I purchased. Definitely thumbs up!

Nice membership great service Best Buy does to help

Very supportive staff who has clear knowledge on the products they sell.The membership is extremely useful on exclusive deals. There are reviews about Best Buy not being supportive, being a customer for over 10 years since I moved to the US, I have never had any issues and best customer service every single time.

I have saved alot with my membership. Its worth it

Helps when getting stuff u need for lower I loved it

Best Buy plus offers the best bang for your buck with exclusive prices and secret access to sales and products! With Best Buy plus you also get free two day shipping and an extra 60 days on returning any products that you have second thoughts on! If you are someone who enjoys technology, but isn’t great with it, I recommend the Best Buy Total plan. But for text savvy people, I recommend Plus!

So far having the membership has just been wonderful. One of many highlighs and I think we all will agree is the massive savings on items. Also the early notifications of sales, special events. Well worth it all.

Good savings on one project but needs to apply to all. Purchasas, especially the if the additional work was not diagnosed in the beginning on the same installation.

They took good care of me and I thank you. And they are awesome.

We LOVE our new refrigerator. It was delivered on time and the guys setting it up did and excellent job. I would have preferred to have our town take the old one away for free but the cost for removal was the same as to just put it outside for us!

Always love shopping at Best Buy I got the membership best thing

I was unaware that I currently have an active My Best Buy Plus membership and am unfamiliar with the benefits of enrolling.