Customer Ratings & Reviews

I felt I was forced to upgrade my membership in order to receive just a partial refund for an unopened pair of earbuds. I missed the 10 day (?) return deadline by 2 days and wasn't allowed to receive a full refund for something that someone only had to turn around and place back in the locked cabinet behind the counter. No restocking required or anything. I like purchasing in an actual store but I understand the attraction to online purchases via Amazon, etc.

We found the discounts and added coverage from our membership to be an added value to our purchases.

I bought money things from here great customer service cannot be satisfying enough thank you so much. I’ve been Best Buy customer for over 10 years. Thank you so much for being here.

Great value for money as there are exclusive discounts for members. I got more than $50 discount when I bought a vacuum cleaner last year. I got my worth for the membership cost with a single purchase.

The membership is a real value and I enjoy to use it at anytime. Is one of the reason to shop at this store

60 day return window regardless of reason is what sold me.

I love the fact that knowing I have the extra protection with the membership. I feel it’s worth it’s price.

Best Buy membership is great! We have found that all out needs have been met by purchasing the membership.

Excellent sales person very helpful and the customer service did a good job in delivering and installation.

I was happy with the phone I bought so I went back and got another one. Thanks to Angelina who was awesome both times. Made the phone transition smooth and painless.

Very valuable, especially if you are buying multiple things! Saved so much!!

BEST OFFERS, MORE DISCOUNTS, HIGHER TECHNOLOGY, GOOD VIBES

Was able to use this when the price drop on my AirPods. It was well worth the investment

love membership, save on my purchases esp LEGO! LEGO is never on sale at stores but with membership they offer 10% off all LEGO! that itself made me want to buy it bc we are a LEGO household! can't wait to see what sales they offer throughout the year!

Cool I forgot I had it… can’t wait to be rich enough to use it.

This membership is so great I’m a phD student and it helped me a lot when I first went to best buy . The representative guided me so well to get laptop as per my need . This membership is worth buying and best buy is best place to buy any gadet specially research scholars

The associate that I spoke to was extremely professional right to the point answering my questions handled what I needed and was off the phone in a matter of minutes. Thank you for such an excellent staff member keep apparently it's going to people job well done thank you

I am glad that I purchased this membership. Having Geek Squad unlimited support is important to me. I am glad that my salesperson suggested this membership.

Staff at Best Buy, primarily Landis was amazing. He offered excellent customer service during our TV purchase.

I recommend this membership, we are getting good flexibility.