Customer Ratings & Reviews

If I could give Best Buy minus stars I would. Let me say my sales associate was good but could have been more knowledgeable. My condo has time restrictions for deliveries 8:00 am to 3:00 pm, I communicated this to S.A. and he did document. The evening before my scheduled delivery I received a text with my delivery time as 3:00 pm to 6:00 pm. I called customer service and after a lengthy wait I was in contact with a person who could barely speak English, she gave me another number to call , again a lengthy wait and that person disconnected me. The third time was a charm. My new delivery date was set for 3 days later. I had asked the S.A. if Geek Squad would be delivering my tv (twice) both times was was assured they would be. I did not want a third party delivery from Best Buy. Day of delivery the delivery company was MasTec, not Geek Squad. The driver called my phone to tell me he could not find the elevator. At that point I knew I was in trouble. I went down to find him and there was a person with his boxer shorts showing. He brought the tv up, hung in on the wall but required a longer HDMI cable. Went down t his truck, brought one up, connected it and told me $60.00. I communicated to him I could purchase one for much less. He wasn’t going to program the settings until I asked him to. I wanted to enter my own password and he said no, he would do it. I was very uncomfortable from the very start. He was going to leave with the picture looking like the tv I was getting rid of until I mentioned it.My plan was to come back at a later date and purchase another tv for the guest bedroom. I will NEVER purchase ANYTHING from Best Buy again and I have also communicated my horrible experience with Best Buy to all my friends and family

This Membership is very helpful for me. I am happy to have this Possibility

We haven't had to use the membership, we look forward to great service.

Very helpful!! Smart move on my part! Will be helpful in future dealings with warrenties

Great tv for the price and great picture. Easy to set up great value

membership is good for the first buyer for specially if your not familiar about the one you buy

In the few months I’ve been a member, it has been great. The offers with this membership have made it worth it.

This was a really good membership, but I did not visit the store enough to justify buying it for another year. If you frequent Best Buy often, I would definitely recommend it.

I love my membership you get a whole bunch of great deals and amazing prices all the way around

The technicians (2) arrived on time to include being professional in appearance and the install

Worth the startup cost. Got save account i paid back in credit, so get to use for discounted price plus the store credit

Very good. Excellent be it vs the cost. Best Buy app is great

Glad I purchased asit saved me money on my refrigerator purchase and I get member pricing on all future purchases.

I have used this service on three different occasions, and felt that all my issues were resolved, and helpful suggestions and recommendations were offered. As a senior this is much appreciated, and their patience and education advice was great.

I have yet to need it but happy knowing it is there if needed

The membership is a real value. You get member prices and unlimited Greek Squad Support

This membership was the best it really helps me with everything and I get discounts and they help me a lot

I’m very satisfied with Best Buy’s membership I have seen amazing deals for having it

Its pretty good but could be better. The membership I would say is worth it to have if you are a common shopper or even an every now and then shopper. While the benefits like the support and the return windows and events are pretty good as well. But the overall deals could definitely improve, most of the deals are things not at all correlated to my purchases or interests. So the variety of deals from the membership could improve but the rest is pretty good.

Being a member is so great, you receive money sometimes for buying things you need and the discounts are really nice!