Customer Ratings & Reviews

As a Best Buy card member, I couldn’t be happier with my experience! The rewards points really add up quickly, and I love getting exclusive financing offers on bigger purchases. The checkout process is smooth, both in-store and online, and the customer service team has always been helpful and friendly. Being able to redeem points for discounts on my favorite electronics is such a win. Best Buy has truly made shopping for tech exciting, rewarding, and stress-free!

Could have explained membership benefits better when signing up.

i find a good that i signed up for the membership as it give me a back up and as a teacher which require me to use it every day thanks

The sales guy “King” was super helpful & was extremely knowledgeable in the Memberships ratings. I was thrilled to get in on the deal to help save money yearly or have easier Returns if I needed to

Excellent Value for Frequent Shoppers! I’ve had the My Best Buy Plus membership for a while now, and it’s definitely worth it. The free shipping alone saves me a ton throughout the year, and the exclusive member pricing has already paid for the membership cost. I also like the extended return window, which gives extra peace of mind on big purchases. If you shop at Best Buy often, this membership really adds convenience and savings. Highly recommend!

Having made a few big purchases this year from BestBuy, this program gives the the comfort/confidence to buy a product, use it (which is the only way to know if you'll like it) and return it, if it's not a good fit. I did this for a very big, very expensive monitor, and it helped me find one that I'll never return.

The membership is helpful especially with changes to return policy. I buy items and take some time to use it or check it out so this is helpful for me if I need to return an item after 15 days. I have not truly explored all the benefits.

I absolutely love my Best Buy Plus membership! It’s been a game-changer for me when it comes to shopping for electronics and tech gear. The exclusive perks and discounts are incredible – I’ve saved so much money on items I already planned to purchase. The free shipping has been a huge convenience, especially for larger items, and the extended return policy gives me peace of mind with every purchase. What really stands out is the dedicated customer support – they always make me feel like a valued member. Plus, the early access to deals has helped me snag some amazing products before they sell out. If you shop at Best Buy often, this membership is a no-brainer! Highly recommend it to anyone who loves tech and top-notch service.

Save money on a computer And a keyboard so I’m happy.

Product it really good, and i have no problem with it

This membership has saved me so much money effortless returns. Always get the plus

My experience with the My Best Buy Plus™ membership has been great. The fast, free shipping is extremely convenient, and the exclusive discounts have helped me save on several purchases. I also appreciate the added protection on select products. Overall, it’s a practical and valuable service that feels worth the cost.

It’s really nice to have something that you can rely on. I have used her warranties and memberships for a long time and love them.

Great benefits, I love the membership discounts and the extended return policies allow me to take my time on purchases to ensure that the item is a great fit for me.

The tablet is working great. My wife is really enjoying it. She uses it 3 to 4 hours a day. I have one just like Hers that I read every night from 9 to 11 PM.

I purchased the membership as I was getting ready to do a renovation in my home and needed new appliances. however, with the refrigerator freezer that are separate units that I purchased was a complete debacle. I waited four months for the refrigerator to come as the first one was damaged the second time of shipment came but the delivery guys from the first delivery wrote in their paperwork that I needed a freezer, that was returned then I had to wait another several months to get a refrigerator. Then the receipt got pushed back. Then pushed back one more time and then finally I received my refrigerator but now the problem was is no one at Best Buy or through geek squad or the company that Best Buy uses knew how to marry the two refrigerator and freezer together so that it did not overheat. It has now been a little over 4 month so I returned the refrigerator freezer and bought it from someone else that had a competent technician who knew how to marry the two correctly. I also purchased an oven microwave combo, a gas cooktop as well as a hood range over the cooktop and paid the extra for installation because they needed to drill into tile for the hood. Again the people that Best Buy uses came and told me that I would have to pay hundred dollars per hole that they drill into my tile and I told them no way I’m not willing to pay that, then they got on the phone with their manager. The manager said OK $50 for every hole and I said no I paid extra for the service knowing that it has to be drilled into the tile they said well then the only way that they’ll do it is if I sign a waiver that if they crack the tile that it’s on me that they’re not responsible for it and I told them no, and the technicians literally grab their stuff and walked out. I ended up paying $100 more for my contractors to put in my oven. Microwave my cooktop as well as my hood.

I’m just beginning to use the membership & I love going to Best Buy to buy office supplies

So far I’m liking the membership I was able to have the Geek Squad tuneup two of my computers and they are working great

I purchased a washer and dryer. Upon completion of the sale, Dan, the sales rep, informed that if there was a lower price within two month period that I could call the 1-800-BestBuy line. The person at that number was unable to assist me due to a gliche in the system and instructed me to return to the BestBuy store for assistance. I did visit the store, spoke with Dan and he remembered me. He immediately took care of the situation by calling a Supervisor, Michael, over to assist with the transaction. Because of the excellent customer service and high level of professionalism shown by both, I will be returning to BestBuy in July to make further purchases for my family. I, also, recommended that one of my sisters purchase a washer along with the membership. She was extremely pleased with the service she received from Dan. We are both pleased with the products we purchased as well. We checked other appliance retailers and found that BestBuy offered the better deals. Thank you, Dan, Michael, and BestBuy. See ya’ soon.Linda

I hate coming into best buy, standing in customer service line waiting for my turn when there are two people taking a break at the other register talking, laughing, eating. I don't begrudge somebody taking a break, just go in the back instead of standing there staring at me like i am a bother.