Customer Ratings & Reviews

I only purchased the membership so I could get the Jitterbug cell phone for my MIL. I couldn't get the sale without being a member. The employee was great to work with, and explained everything. I would recommend only if you are planning to make a big purchase

I recently purchased a new LG OLED TV from Best Buy. The salesman was excellent. However, I don't feel that I was given enough infomation about the warranty or how to obtain help with questions about the TV set up or adjustments.

This saved me a decent amount of money when i added it in buying my pc purchase. I got a credit about a week later that paid for a new keyboard for my new computer. The gentleman i dealt with at the store when getting this was great.

Buying this membership was one of the best things I possibly could have done. I get unlimited Geek Squad access. And when I forget to turn in my return because they only give you 15 days. I get an extra 45 days because of this membership exclamation point My best buy plus membership is great value, Great experience and great customer service! That's an even better buy from best buy plus ;)

This membership is great, my best takeaway was that if I bought something and it went on sale within 15 days I could call and get the difference paid back to me, which I did for my Omen 16” gaming laptop which I got $450 back in when it went on sale during Black Friday, it was a lifesaver.

Membership totally worth it. Because of the price match option within my membership I could buy my device as soon as I needed without loosing the upcoming promotional price. I was refunded the promotional price difference as soon as I identified that.

If you don't have a membership edit spy you losing out eight I hope with prices it helps with almost anything you need great deals we're at the membership allow you to do things others can't do get one that would be the best thing you do if you were in to electronic store just about anything

Bought a TV and was told it had a stand as well as a mounting bar...well, no stand which is what I needed. Was finally able to learn from another store that universal stands were a thing so I went to Best Buy to purchase. Got no love for the mistake but I do have the TV set up and it works great...little thanks to Best Buy.

The service I received was excellent for a change. Sale representive was knowledgeable like OLD days. Now you have people working area don't know anything about section they working. I think you put them in Geek squad to save money

First off, Julio and his partner (embarrassed I can’t remember his name) came out to my home to install my new LG 77” TV and could not get it to work. They tried everything and finally it was felt that either my 10 years old AVR was not compatible or there was a flaw in the new TV. Julio ordered a new, replacement TV and within 7 days they were back with a new unit. In the meantime, I realized that my AVR was 10 years old. My membership saved me $150 on a new Denon AVR and I saved $150 on my TV wall mounted installation. When Julio hooked my new AVR to the TV they had previously installed, everything worked perfectly. Thanks to Best Buy and their incredible team!

So back several years ago as a bestbuy credit card holder, i used to get 45 days return but that quickly change. Infact i even had the gamers club membership where bestbuy would give you 20% off on just about any game except the super popular ones but still awesome. I do wish they would bring that back. Anyways fast forward to today and now you have a meager 15 days return which makes things difficult if your product malfunctions you are pretty much stuck with it unless you buy the additional protection plan. I purchased this membership solely to have peace of mind on returning a product if it malfunctions or doesn't perform as the manufacturer states, this happened to me with a Segway Ninebot Max G2, things have been fixed on it now but it took several months of us being beta testers. So if you want to be able to have a 60 day hassle free return policy, please get this membership, its definitely worth it. There are other perks included like getting $5.00 rewards when you spend $100.00 on a product. For me its not a big deal to earn points as i spend thousands yearly here but with this new paid membership i no longer have the need to do that in order to keep a specific membership status. I will eventually upgrade to the total protection membership but need more customer experience feedback before i spend $130.00 more per year. Anyway, its worth it and i highly recommend it as a customer to you another fellow customer.

The basic membership plan is fair for the price, although some protection on certian items is more than it should be.

Love the value this brings. Gives peace of mind on the products that I bought plus receive great speedy assistance when checking out. There are lots of perks too as part of being a member.

I never thought the membership is this much valuable until I bought a laptop at BEST Buy. The plus and total membership has great benifits like 60 days return and 365 support. Additional features and benefits for the total membership. Please check the BestBuy plus and Total Membership plans before you try to make any high value product . It is great worth!

I really appreciated the advice I received from the staff re buying a 75” TV. When I was not happy with my first choice of TV Best Buy picked up the TV and replaced it with a better choice at no cost. Doing that has made me a loyal customer/member.

Wow. I went to a couple other stores nearer to my house, looking for for a new refrigerator. Nobody wanted to help! What is that anyway my brain said go to Best Buy. I did. As soon as I walked in the door, the greeter was there of course and she said do you need any help? I said yes actually I do. She promptly found a nice person to help me and he did a wonderful job. His name is Tim and I think he deserves a raise not only was he patient, thorough, with a great attitude, but he was efficient as well. This is a good mix and resulted in sale and happy customer so far. Now delivery day hopefully that goes as well. I expect it too. I love Best Buy. There should be a song.,”Ooooh Best Buy we loooove you.”

The Best Buy yearly membership is worth it if you shop electronics often. The exclusive discounts, extended return window, and tech support benefits make it feel like a solid value. It saves money over time and adds convenience for frequent buyers.

I purchased the membership and I think it’s a really good thing to have. With this membership you get more time to be able return an item which is great.

It is a very good option to add your plus membership which will help you to do the price match for upto 3 months after your purchase. I did get around 150$ back in 3 months for a laptop.

I appreciate having my Best Buy membership. And all the employees at Best Buy super friendly and super helpful. Don’t do the financing through Best Buy though because they’re not helpful and they just like to run peoples credit.