Customer Ratings & Reviews

This membership was a great purchase. It’s good to know you have it when needed.

The membership is amazing with the 120 days to get money back of the item I bought drops in price all the way to the geek squad help!!!

BB employee sold me on the idea to purchase the membership due to its major benefit of price matching and flexible return policy…the price matching is FALSE ADVERTISEMENT. I had purchased a Lenovo Yoga laptop. Within 3 days of purchase I found 4-5 company’s selling the exact same product number/hardware/software specs. I went to my local store 5 minutes drive away. Customer Service refused to honor the match citing those companies were not competitors. (Any company that could win a sale from BB is a competitor). I’m drive home , factory reset the new Yoga7 and drove back to BB and the Store Manager processed the return! Went home and purchased a better system config directly on Lenovo Site and saved $200 ! The membership - waste of $50.!

I originally called the 888 number for my price match refund. It was very hard to understand the phone rep, she also told me that I was not eligible for any refund. I disagreed and she instructed me to head to the store. I did go the store in Ashwaubenon, and was refunded the price match with no questions asked. It took all of 30 seconds. I am very disappointed in the 888 number quality of customer service. What she told me was 100% incorrect and she would not transfer me to her supervisor when I asked. So for that part of my ordeal, I would rate it a 1. For the customer service I recd directly at the store, I would give it a 5.

Saved me money on a couple of large purchases. My biggest complaint is it is difficult to cancel.

We were skeptical on this membership but to our surprise it all operates as advertised. We are extremely satisfied in using our membership for multiple purchases

Very good shop i will back next because you are number one

I benefited from discounts, specials and geek squad.

Love this membership!! I've gotten some amazing deals!!

The purchase tv is one of the best items I've acquired. The picture, sound and handling is outstanding. Will not have it any other way.

Great value , perfect for upgrading thinga around the house

Very practical. I bought the wrong one once, and only after I unboxed it did I realize it was not what I wanted. Because the appearance was the same, I only realized the difference after using it. And it was indeed not as convenient to use as the one I wanted. It is really convenient to have this membership

I love it! The membership gives me great discounts and free shipping, which makes shopping so much easier and more affordable.

Definitely worth the purchase. We had a phenomenal sales associate who helped us out plus the membership is only $50 a year and when we purchased our computer it knocked another $50 off the price so basically we got it free for a year and also if the items you purchase go on sale lower than what you paid for them within 60 days you can bring your receipt back to get the sale price. (I already did it once with our laptop. So far within 30 days I’ve already saved $150 total by bringing my receipt back to the help desk. It’s a win win with the membership and then you can cancel at any time.

Thank you best buy for meeting my expectations and needs. You have expertise in your store and your employees. Thank you.

I actually really like the membership. For all the benefits I get, it’s a great price.

This membership is really great and helps with the purchase

Tre was very helpful and knowledgeable. Very pleased with service.

I been a customer over 35 years And still have a good impression about Best Buy they have the best customer service The sales agent was very helpful knew about the product and knew ongoing offers that was great Always excellent satisfaction ✨

I like the old rewards program. You paid one fee, and that was your rewards program for the 2,3,5 years, whatever program you got,or paid for. Who would still get the lowest price? If you you would find one lower, you will still get a lower price. Now, with this program, we have to pay every month, which doesn't make sense. I think it's just so you guys can make more money. I have gotten a $10 gift card. I try to go use it once but I couldn't. And once I tried to walk in the store for some reason, it disappeared, so I never tried again. I really don't see any benefit from this program.