Customer Ratings & Reviews

I just got off the phone from geek squad. I spoke with Manual,, he figured where the problem was . He got my Microsoft office subscription up n running and my printer. I am good to go working on this problem for 3 weeks he figured it out in 5 minutes. Thank you manual!! You’re the best!! Thank you Best Buy!!

I am able to receive discounted offers on products and better discount on holiday sales. More time to return items for a cheaper price on days of a sale.

I’m very happy with my Best Buy Plus membership. The exclusive discounts and special pricing really make a difference, and I’ve already saved money on big purchases like my TV. The free shipping is a huge bonus, making shopping much more convenient. What I appreciate most is the peace of mind that comes with member benefits, plus the extra offers that pop up every now and then. Overall, it feels worth the cost and makes me enjoy shopping at Best Buy even more.

They charge me money, to save a few bucks now and then…. At least it’s not like a bank, where you put your money, and then get charged a fee to put your money in their bank

Price was good service was ok. I think they didn't have enough staff

Membership got me free delivery on a new TV and added peace of mind for any tech issues with said TV. However-- for an annual membership price I would expect a year of membership. When I called in to cancel it so it wouldn't renew 10 months from now (once I've forgotten it), I was told the membership (and related perks) would be canceled immediately. I had the membership fee waived as part of some campaign, so it's no skin off my back, but if I had paid the sticker price I would be much more annoyed. Cancellation process needs improvement. Not sure I'll purchase again. 4 stars

Primarily I renewed my membership at Best Buy because I was adding hardware to my home office in preparation for starting a new work from home contract I had coming up. So it was important that I have multiple monitors and that I have the flexibility to trade in if my original pick proved to be unsatisfactory.

This is a great value. I didn’t think I was going to like it as much as I do. I like the rewards points, ease in finding out details, longer window of return if necesssary

The membership value is worth it. At first I didn't know if I needed to purchase it but the delivery on online purchases is a lot faster and some of the items are even more affordable. It is recommended if you shop in person or online frequently at Best Buy.

When I got the new washer, I didn't know how to use it properly. I almost wanted them to take it back. I called and got Valerie on the phone. Then I went back to the store and we saw Jim, who was really great. He told us how to stop the machine, if we wanted to add another Item in, and how to start it up again. I was just concerned about how much water and If I had enough soap in the machine.

Looking into taking advantage of the offered perks which still need to discover

I went into Best Buy to purchase some rear channel speakers for my surround sound system, after getting all the information from your sales staff he helped me locate the speakers I needed but they were no longer available so he helped me with finding info on some that would work but unfortunately not from BB, so I inquired about a Apple Watch is which he was extremely helpful answering all my questions so I purchased the apple 10 series watch and couldn’t be happier! Plus my membership saved me money!

I’ve been a My Best Buy Plus member for a few year now, and honestly, it’s been a pretty solid experience. For $49.99 a year, I wasn’t sure if it’d be worth it, but the perks have added up. The free 2-day shipping is a game-changer—no minimum purchase needed, which is awesome for small stuff like cables or accessories. I’ve saved a decent chunk with the exclusive member prices too; I snagged a laptop recently and got $50 off just for being a member, so the membership basically paid for itself right there. The extended 60-day return window is another big plus. It takes the pressure off when I’m buying something I’m not 100% sure about—like a gadget I might want to test out for a while. I also like getting early access to sales and new products; it feels kinda cool to get first dibs on stuff before it’s gone. That said, it’s not perfect. If you don’t shop at Best Buy a lot, the value might not be there—I’ve had months where I didn’t use it much and wondered if it was worth renewing. And some of the ‘exclusive’ deals aren’t always mind-blowing. But overall, for someone like me who’s into tech and shops Best Buy regularly, it’s been a no-brainer. I’d give it a solid 4 out of 5—great if you use it, but maybe not for everyone.

Loving this membership! It paid itself off after just one price match on an item I purchased that was offered at a lower price. It was so easy to go online, chat with representative who initiated my refund! Love the special membership deals too.

I understand and agree to the guidelines. In my reviews, I will focus only on the product and my personal experience using it. I will provide clear and honest details about what I liked or disliked, and all reviews I submit will follow the Terms and Conditions.

I bought it was good and extended my return period and offered some deals but the customer service of Bestbuy was very incompetent and just wasted my time and efforts and lying and wasted my 2 months to even told me to buy an LG product to gain or win the rewards or to get the $400 rewards because of my loyalty but at end just wasting my time

I got discount like free shipping that covers the cost of the membership. This is on top of the added price match guarantee.

Good except delivery people hooked the water lines up incorrectly.

Best plan overall. The Best Buy Plus membership is totally worth it with exclusive deals, extended returns, and great savings on purchases. Easy to use and very helpful

Amazing camera! The image quality is sharp and clear, and the autofocus is super fast and accurate. It’s lightweight, easy to use, and perfect for everyday photos and videos. Great performance for the price — highly recommend!