Customer Ratings & Reviews

I am a big fan of the membership program. It offers such great value and benefits. I have found it to be incredibly useful for my purchases. The savings alone make it worthwhile in my opinion. I highly recommend it to anyone who shops there regularly.

Best Buy Totaltech Membership Review Overview: Best Buy's Totaltech membership, at $199.99 per year, offers a suite of benefits aimed at tech enthusiasts. It's designed to enhance your tech shopping and usage experience with several valuable perks. Key Benefits: 24/7 Geek Squad Support: Handy for anyone with a lot of tech at home, offering help no matter where you bought your gadgets. Extended Warranties: Two-year protection on most purchases covers wear and tear, which is great for peace of mind. Exclusive Discounts: Members get special prices and early access to sales, which can save a lot of money over time. Free Delivery and Installation: This includes all your purchases, big or small, which adds convenience and value. Potential Drawbacks: Cost: It’s a bit pricey unless you frequently buy tech or need constant tech support. Value Proposition: If you’re not a regular tech shopper, the cost might outweigh the benefits. Conclusion: Best Buy Totaltech is best for those who invest a lot in tech and could benefit from ongoing support and savings. For casual buyers, it might not be worth the expense.

My Best Buy Plus membership continues to impress! I recently purchased the 2024 LG G4 Series OLED evo 4K UHD Smart webOS TV, Meta smart glasses, and the Bose SoundLink Max portable Bluetooth Speaker—all in store. The in-person buying experience was smooth, and I appreciated the exclusive member pricing available right at the counter. The service was top-notch, and knowing that I can rely on protection plans and speedy support makes all the difference. I’m thrilled with the performance of each device, especially the TV’s stunning visuals, the Meta glasses’ innovative features, and the speaker’s powerful sound. This membership is truly a game-changer for tech enthusiasts like me!

It's great having easy returns and special deals. Worth the annual price.

I buy at Best Buy because it’s easy and reliable. They usually have what I need in stock, prices are good (and they’ll price-match), and same-day pickup saves me time. If something goes wrong, returns are simple and Geek Squad can help—so I don’t stress.

Honestly, the Best Buy Plus membership is worth it. Free 2-day shipping, longer returns, and those extra discounts add up quick, especially if you’re grabbing camera gear or electronics. Pairing it with the Best Buy credit card just makes it even better since you’re stacking rewards on top of the perks. For $50 a year, it pretty much pays for itself.

I am still new to the membership. I purchased aftershokz with the memberships deal of the day and I saved but, the earphones were the simple ones vs the enhanced ones. I'm hoping the deals aren't steered to sell items otherwise wouldn't as quick if they weren't part of the perks of a membership. Similar to black Friday deals including not-so-great brands.

This membership is the best thing since sliced bread. Member price, unlimited geek squad, support, extended return timelines and warranty. Gives me peace of mind for the price. You even get Microsoft 360 at a discounted price

Great value for frequent buyers. The member-only discounts and faster shipping have already paid for the membership. I love getting early access to deals and extra savings on tech. Definitely worth it.”

Great value. Would recommend to friends. Worth the price

I do not know all of the ins and outs of laptop computers or phones for that matter. When my phone refused to respond to what I don't know about phones, I was very please to stumble on to Best Buy. The sales/technician told me give him about $50 dollars for a one year repair guarantee for help I said yes. He had my phone back working in about an hour and a half. No other companies in the repair business will do that for me. They want to sell me a by the month repair, but then when I have signed up, they tell me I need this and that and if I bought all of there promises out family would be out of cash. Thank you BEST BUY.

I am currently a My Best Buy Plus member, which costs $50 per year. Best Buy has another membership called My Best Buy Total, which costs $180 per year. With the one I have; you receive several benefits, such as free 2-day shipping and a 60-day return window on most products. Best Buy also has sales that are exclusive to My Best Buy members. If you upgrade to the Total plan, you receive several additional benefits that are worth it if you buy a lot of expensive electronics from Best Buy. For example, you get 24/7 tech support, VIP member support, 20% off repairs, and protection plans are included with most products as long as you maintain your membership. That includes AppleCare+ for all Apple products where AppleCare+ is available. If you typically buy AppleCare+ for your new Apple products, the savings could be significant if you subscribe to My Best Buy Total instead of buying AppleCare+ separately for each product.

I appreciate the unlimited geek squad support and the peace of mind knowing that my purchases are covered beyond the more limited warranties

Love having the membership. Nice to have if or when needed. Also Best Buy is the store to go to buy all your appliances and electronics .

I truly enjoyed it. The experience that Best Buy has given me through their membership is unparalleled to other types of memberships offered. And there’s a reason why they are on top of the game always

Love the peace of not having to worry about getting the best deal or returning items. Great deal and peace of mind. Always a great value and love the service always there for me at Best Buy!

The Carmel/Westfield Indiana Best Buys has consistently provided great service. Whether it is providing good advice on which printer to buy, or helping me replace a cell phone, they always go beyond just being helpful. The understand that some of these tech devices are intimidating to average Joe's like me and provide extra guidance to make the process easier.

I got this membership because I was recommended it buy a store associate, who actually helped me returned an item after it’s expired return date. Did not know that the membership includes a month to return items instead of its 14day return policy. Which is great opportunity for us as customers to try something out before actually being locked in to the item we choose. In my case I got the meta quest 3 and was not satisfied with it , therefore I returned the item. This membership has other great perks as Item discounts on top of store discounted items , 2 day shipping (which is great) and upcoming sales and events. Very great perks and well worth it, I personally myself might upgrade my membership to their Best Buy total membership.

I bought a gaming laptop here and opened a credit card at the same time. I was satisfied with the service. I liked everything. The salespeople were polite, explained everything, and answered all my questions.

Having a membership saved me $325! I purchased a laptop in October 2025 and because of Black Friday Discounts the laptop was price was reduced and because I have price lock as part of my membership I was able to have $325 returned to my CC.