Customer Ratings & Reviews

Customer service still exist i enjoy spending my hard earn dollar in stores that still value there Customers. Best buy have all the top brands and a good prices. I kind of wish they sold groceries.

I hate coming into best buy, standing in customer service line waiting for my turn when there are two people taking a break at the other register talking, laughing, eating. I don't begrudge somebody taking a break, just go in the back instead of standing there staring at me like i am a bother.

I honestly don’t shop at bestbuy super often, but if I get electronics it’s usually from here, & my parents do which is why I signed up. I enjoy having the membership, it’s nice having tech support when I need it.

This subscription was great to have and went a long way with perks and gifts added to purchases. It deserves a look into when you buy from Best Buy, and I will give it a 10 out of 10 review.

The membership prices are amazing it notified me about my past purchases on how the price dropped since then, and I saved a lot of money with the price match option. Thank you Best Buy!!

The membership adds great value to your buying power. I came into Best Buy on Youree Drive in Shreveport and bought a Macbook Pro. I explained it was for my daughter who is going to Texas Tech university for Pre-Law. He offered that i buy the Best Buy Plus membership. First, it gave me a discount on the Microsoft 365 program that she actually needs for school. Texas Tech uses that program. Second, it gives me options when i make purchase like being able to return an item after 60 days. The list goes on all in all i want to thank the salesman and best buy for offering everything i needed. Thank you.

Lots of purchase during my purchase period, but found it difficult to obtain services needed afterward. I live a distance and needed some technical help and had to drive to the store and wait around until help was finally available. Normally, I purchase from Apple directly and had not experienced this challenge.

If you are a tech lover Best Buy Plus is a must! Best Buy Plus enhances your benefits by combining exclusive savings with reward points, making every purchase more rewarding. Members get early access to special sales events and exclusive promotions before being publicly available. This can be a game-changer during major shopping seasons like Black Friday and Cyber Monday. For just $49.99 per year, Best Buy Plus easily pays for itself with one or two big purchases. Whether you’re shopping for the latest gadgets, home appliances, or gaming accessories, the exclusive discounts and free shipping make it a smart choice for tech enthusiasts. If you’re someone who frequently shops at Best Buy, this membership is a no-brainer. It offers convenience, savings, and peace of mind, making every shopping experience smoother and more rewarding.

I havent had this membership very long but so far the "in store" staff has been very helpful ...but the online personnel not so much .

Giving two stars based on the terrible experience in the store and charges we weren’t informed of. We went to one location to purchase my son a computer for school or told do we want to add this or this but we’re not told the correct prices come to find out the virus protect protection we added was an extra $150 That we didn’t notice till after the fact. They were out of stock of one item so we drove 30 minutes to another location and waited an hour. When we got home, the monitor was not compatible with the computer even though they were sold as a set so we drove back to the first location to return the monitor and buy a second one. Drove back home 45 minutes And attempted to put it together again just to find out that the computer had multiple pieces that you had to put together yourself, which is very bizarre. I’ve never had this happen before. We attempted to call geek squad, and tech support several times before finally getting a hold of someone who told us to go back to the store and they would put it together for us. So we are now on our fourth trip back to the store in which they tell us the person on the phone didn’t know what they were talking about, but they will go ahead and set everything up for us so that it wasn’t a wasted trip. We get home to find out that the second monitor we have gotten is missing The cord. Five trips and several extra hundreds of dollars that we didn’t intend on getting are now wasted because multiple employees did not know what they were talking about or misinformed us. At the second location, we asked multiple questions and it was clear. The employee had no idea And just said well you can keep walking around and look and see you whenever you’re ready to check out let me know.

I didn't want the membership, but the advisor, with all the patience in the world, explained the advantages to me.

great add on to protect your purchases. I upgraded to the total plan and my price matches paid for my subscription for the year and then some!

I had been a My Best Buy member at the free level of service for years. When we bought a device, they offered us a "free" year of MBB+. I like the 60-day return window idea, though I hope not to need it.

If you’re considering a Best Buy membership, here’s a breakdown of its pros and cons based on my experience: Pros 1. Exclusive Discounts: Members often get access to exclusive deals and early sale access during events like Black Friday or holiday seasons, which can save a significant amount on big-ticket items. 2. Extended Return Policy: Memberships like TotalTech or My Best Buy Plus offer extended return and exchange windows, making it easier to return products without rushing. 3. Free Shipping: Many memberships include free standard shipping on eligible items, which adds up, especially for frequent shoppers. 4. Technical Support: TotalTech members benefit from 24/7 Geek Squad support, which is great for troubleshooting and setting up new gadgets. 5. Price Match Guarantee: Members can often take advantage of price match guarantees, ensuring they get the best price on purchases. Cons 1. High Cost for TotalTech: The TotalTech membership costs $199.99/year, which might not be worthwhile for casual shoppers who don’t need frequent tech support or services. 2. **Limited Benefits for Basic Memberships

The benefits are okay, there should be one tear for the membership $99 So all who pay have equal benefits.

Andrew from the Geek Squad did an exceptional job in custom programming my universal remote control so that it worked precisely as I was hoping it would. He is extremely knowledgeable and helpful and I strongly recommend him for future work.

I returned to the Sterling, VA location after a great experience with my first laptop purchase, and I’m happy to say my second visit was just as smooth and satisfying. The staff was knowledgeable, efficient, and made the process quick and easy once again. It’s clear they value customer service here

I recently signed up for the Best Buy Plus Membership, and I have been thoroughly impressed with the benefits and overall value it provides. As a tech enthusiast, I was particularly interested in the membership due to the exclusive discounts on a wide range of electronics and appliances. The savings truly add up, especially during big sales events. One of the standout features is the free two-day shipping on most items. This has been incredibly helpful, allowing me to receive my purchases swiftly without any additional cost. The same-day delivery options are also a fantastic convenience, especially when I need something urgently. Additionally, the member-exclusive deals are worth highlighting. These deals provide significant savings that aren't available to non-members, giving an edge to those enrolled in the program. The dedicated customer support team also deserves mention. They have been prompt and efficient in handling my inquiries and troubleshooting any issues I have encountered. Overall, the Best Buy Plus Membership is a must-have for anyone who frequently shops at Best Buy. It not only enhances the overall shopping experience but provides tangible savings and conveniences that are unparalleled. Highly recommended! Five stars!

The service at Best Buy is always fantastic! Our associate was so helpful. We bought a refrigerator and a new washer and it was so easy! He was very knowledgable.

I recently purchased the membership and I look forward to seeing how it works!