Customer Ratings & Reviews

I was excited to learn that I earned credits from the thousands of dollars spent recently at your Buford, GA, Location as a member. However, a laptop arrived that appeared to have been repaired we used those credits at the store. It seems the one being advertised was not in stock and had to be delivered. The laptop was exchanged for a new one that was suddenly in inventory the days that followed. But that took additional valuable time. It remains unclear why we weren't asked if we wanted a rebuilt laptop, and how a new one was suddenly in stock through a different store representative. Do better!

I purchased a computer, an iPad and an iPad Pen. The pen you sold me is not compatible with the iPad you sold me on the exact same day! So, now I have to search for the receipt in the bowels of my email so my daughter can borrow a friend’s car and VERY inconveniently return the pen to a store in the next town over from where she lives.

Best Buy’s membership is awesome. The deals are legit, the perks actually help, and I’ve already saved money just grabbing stuff I was gonna buy anyway. Totally worth it.

The membership has good rewards. Member only deals are the same price on Amazon so really the advertising is very misleading thinking you’re getting a great deal. If you’re planning on buying a bunch of things or are willing to use the BB credit card outside of Best Buy then the membership is worth it.

I signed up for the Best Buy Membership when I bought my MacBook Pro 16” in early April 2025 and I’m so glad I did! A few days later, I received a text from Best Buy that the same MacBook went on sale during the Easter holiday. I went back to the store and asked about the price match benefit, and they honored it right away. Within 12–16 hours, I received a $250 refund through a certificate. The process was super easy and smooth. It honestly felt like getting rewarded just for being a member! I highly recommend getting the Best Buy Membership, especially if you’re planning to make big purchases. You never know when the price might drop, and this perk alone already made the membership worth it for me.

Great program and saved me $100 purchase so I received my membership for year 1 free!! So many great perks!

Great staff. Always positive and helpful. All employees know their departments. Great selection of items.

A few months ago I purchased 2 sony tvs and due to death in my family I needed to reschedule the delivery. The manner in which customer service and the delivery team handle the matter with great compassion and empathy is to be commended.

So far so good. I do frequently got to Best Buy and if I can save more that is a real “plus” in have the membership. So far I can see why keeping it is a good thing for me! And the price is good as well.

Gave me a good discount.not sure about all the details. I need to look into it more.

The membership is a great value for me. I buy from Best Buy several times a year and it has saved me way more than it costs.

The membership is useful overall. Longer time for price match and return in case something happens. Honestly even if Total membership is expensive, pole should consider the plus membership.

Not worth the benefits unless there are significant savings on a specific item if you are a member. I originally joined just to get a better deal on a Macbook. Essentially got the membership for free.

I brought in 3 defunct televisions and they charge $30 per TV to recycle. I could have either paid $90 to recycle them or paid $50 for the membership and then have unlimited recycling for zero dollars each. I went for the membership. I'll be bringing in a bunch of old electronics I have laying around. I don't know about the other benefits.

The sales folks were very helpful and knew the products very well. Little disappointed that delivery/installation would take about 2 weeks because of inventory at Best Buy.

This Best Buy Plus membership is a great deal, I got free delivery install on my new appliance and haul away of the old. This is for other items and better offers on other items as well!!

I've enjoyed the membership and service help of the Geek Squad several times. And, glad I had the extended warranty service also. The fact that this sevice supports my multiple purchases is a great benefit. I highly recommend the Best Buy Plus Membership to all of my friends that are buying electronic items.

The membership has already paid for itself! Two items I’ve bought both went on sale within the time period and I was reimbursed not only the difference but the tax as well.

I’ve been really impressed with the Best Buy Plus membership. The free 2-day shipping and exclusive member pricing have already saved me money on a few purchases. I also like the extended return window, it gives me peace of mind when buying electronics. It’s definitely worth it if you shop at Best Buy regularly. Great value overall!

Best Buy is & always has been a pleasant experience! Your representative was knowledgeable & extremely helpful. He knew exactly what I wanted & had the item asap & explained the warranty, which I purchased. It was a quick & easy purchase! Your sales personal was the Best Buy expert! Best Buy experience ever.