Customer Ratings & Reviews

I love my membership and thankful that I’m able to return when needed

Saved a lot of money upfront, and the deals keep coming in!

the protection plans alone are worth it. love best buy

Love my new membership! It has already paid for itself in savings and reward certificates.

The service installation and merchandise for all that I could help for

I am pleased to have been advised of the advantages of purchasing Best Buy Plus

Good members that need 60 day extended returns. Good for free shipping as well.

I recently purchased the Best Buy Plus Membership, when I purchased a 77' LG OLED TV, and overall, the benefits it offers are pretty exciting. The free shipping, exclusive offers, and extended return window make it a great value for my family, as we are frequent Best Buy shoppers. However, I ran into some confusion when a purchase I made dropped in price just 24 hours after I left the store. One of the main benefits of the membership is the 60-day price guarantee. When I called Best Buy support, the representative wasn’t fully familiar with the membership details, which made the experience frustrating and time-consuming. I found myself having to explain the program to them—which really shouldn’t be the case. This experience led me to do some online research, and I ended up finding the same product at a much lower price elsewhere (Labor Day Sale)—ultimately saving over $500 from my original purchase. I tried to discuss the situation with the store manager, who was very polite but unwilling to match the price. I strongly recommend that Best Buy invest in better training for their support team so they can confidently assist members and help them take full advantage of the program’s perks. The membership itself is an excellent idea—it just needs stronger support behind it. This time, Best Buy didn’t get my purchase, but I’ll still consider them for future purchases as their in store staff is second to none.

Excellent sound with Bosch speaker like quality, you feel like you are in a theatre. Way good than generation1 with extreme noise cancellation

I live it always new deals and the 60 day return window makes things very NYC

I am so glad i signed up for this. Not only discounted prices but all kinds of perks come along with it.

I was hesitant to purchase the membership but I have received store credit for more than the price of the membership. So if you plan on buying items at Best Buy in the future, I recommend the membership.

I made a purchase and two weeks later the item went on sale. I was able to recoup $170.00.

Just bought a Ring camera. Was unable to connect myself. Due to my age. The Geek Squad came out and got it done right. Love the camera and Best Buy

Service was good, went out of his way to answer my questions. Looking forward to shop again.

Really enjoyed membership thus far. Can't wait to keep using it.

When I purchased the membership, I got a great deal on the item I was buying at the time. As I left I noticed there were several items on sale and was excited to come back and shop around. When I returned about 1 month later however, there were almost no items on sale, or perhaps I just couldn’t find them. Either way, I feel like they could be advertised better in-store to encourage buyers like me to take a closer look. The online deals were great, no notes on those.

Member pricing on excellent quality products! Easy online ordering. Fast shipping. Wonderful customer support! Great value!

We bought a 85" Samsung Frame TV and the service was outstanding. The two installers sent out with the TV were the best. They went over and above to install our TV and really knew what they were doing. They were oustanding!

Great value as a member, especially when you save on one purchase the cost of the membership.