Customer Ratings & Reviews

Our salesperson advised that we would receive a rebate with our purchase. When do we have access to that rebate? We rarely step in the store and therefore have yet to use our membership.

It really pays for itself, only if you're a regular at best buy. I took 1 star away, because it was kind of pushed on me. The sales rep wasn't really aggressive about it, but you could tell that management really push their associates to sell the program. (I did my time in customer service to know the script). Other than my previous grievances, I really recommend the program, only if you buy a lot from Best Buy. Some of the discounts are really hard to pass by. In the long run it does pay for itself.

Two day shipping works for me, mostly got the payment back as rewards

Look, I like my gadgets like I like my lawn—well taken care of. That’s why I got Best Buy Total. It covers repairs, gives me 24/7 Geek Squad help (because even I get stumped), and saves me money with discounts. Dropped the tablet? Covered. TV acting up? Handled. Need tech help at 2 a.m.? They’re there. It’s peace of mind, plain and simple. If you’ve got electronics, you need this. Trust me—Dad knows best. ⭐️⭐️⭐️⭐️⭐️ One plan to rule the remote.

I don't buy a lot of stuff but it comes in handy when I do

I recently went to your stores in Augusta, Maine and Portland , Maine in an attempt to purchase a new Subwoofer. I was initially told in Augusta that Best Buy had none fore sale. When I commented that the store website had stated that they did have units for sale the salesperson immediately Stated, after consulting her phone, that yes indeed they did have some available. I then asked her if I would be able to hear them, she said yes. When I arrived at the area in the store where they were located only two of the displays were working. Another salesperson told me that I wouldn't be able to have them demonstrated, but I could still buy one. He was corrected by another worker who said all he needed to do was to alert their IT person to come over to help. That worker came to fix the display, but I was told it would take 15 minutes to reboot. I came back and that display was now working, but I went to another one and it was not. Since I had now spent over an hour of my time, I left without purchasing anything. A few days late I went to the Portland store thinking I would be able to find working displays. They too could not demonstrate all of their models due to displays which were not working. Again I was told I could still buy one of their subwoofers. At both locations, salesmen had to search their phones for simple questions I asked regarding the equipment in the area of the store in which they worked and were supposed to have expertise. I can search the web also for information. What someone needs is the ability to converse with another person with knowledge of the equipment to render opinions and reasons why a purchase of specific units should be considered. I am astonished that in both experiences, salesmen thought that I would make a purchase of an expensive piece of audio equipment without being able to listen to them. I subsequently made my purchase at another retailer. All this being said, I wonder of the advantage of owning a membership at your chain and unfortunately, cannot clearly see one.

The membership has good rewards. Member only deals are the same price on Amazon so really the advertising is very misleading thinking you’re getting a great deal. If you’re planning on buying a bunch of things or are willing to use the BB credit card outside of Best Buy then the membership is worth it.

It's the best membership I've found on the market with a really cheap price and all the coverage it has

Needs to have more perks in order to signup. Extra points back to trade in for cash

I definitely recommend this you save money and you get discounts on things

This membership really helped me with my purchases well as looking for items In a good price. They send it through review if it’s open box and is amazing as well as the usage of it. I recommend the membership more then anything when you buy in Best Buy

Always great to have. Helps you keep track of everything you buy.

Great!¡!!!!!!!!!!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!°°°°°°°°°°°°!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!@@!!!@

Due to a return and price checks / match, it has paid for itself.

This mid tier subscription is a good buy if you buy any high value tech. I got it mainly to extend return windows beyond the typical 2 weeks. So far I haven't had to use it but the peace of mind is worth the price.

I have not used any of the benefits yet but I am sure result will work out well.

Many great perks with membership! I would definitely recommend to family members and friends!

I really appreciated the advice I received from the staff re buying a 75” TV. When I was not happy with my first choice of TV Best Buy picked up the TV and replaced it with a better choice at no cost. Doing that has made me a loyal customer/member.

The Best Buy yearly membership is worth it if you shop electronics often. The exclusive discounts, extended return window, and tech support benefits make it feel like a solid value. It saves money over time and adds convenience for frequent buyers.

This was really good. I had to cancel it because I could no longer afford it. But I do recommend