Customer Ratings & Reviews

I have been dealing with a brand new TV, which was not delivered the day it was supposed to be. I called geek squad sunday to see if I could get someone to explain some things on the TV because the installer failed to show or explain anything to me. Monday, this tv picture froze on me 5 times. The first geek squad agent asked if I had plugged the tv to get it to work again and that seemed to be the popular response by every agent. The second agent sent me to sony and I got the same response. He told me that was first so he could start a case for me. The last agent I talked to said I had a defective tv and did I want a new TV or have repair come to my home. I chose repair and I think I'm happy I did. Repair came out Thursday and it took him 30 sec to find the issue. Apparently the person Saturday who did my install was third party and did not know what he was doing. He even told me Saturday he didn't know much. Repair had everything working in just a few minutes. He told me to always insist on geek squad repair any time I needed the tv worked on as third party people here are not capable of knowing how to work on tvs. At this point the tv is working beautifully, but the picture freezing is intermittent. I have another appointment Sunday to try and learn the basics of the tv.

I bought a new laptop and the associate helping me with the purchase recommended adding the MBB+ membership. Normally I don't spend money on things like this, but the additional discount I received essentially paid for the membership, so I agreed. If you make several purchases throughout the year at BB, it's worth it because not only do you receive special member pricing and special offers on many items, but also free 2 day shipping and extended return times. I'm probably missing other perks, but you can check it out for yourself and make a decision.

This was really good. I had to cancel it because I could no longer afford it. But I do recommend

I have not yet had a problem with any items that I have brought also. I just showed up the Geek Squad. They took care of me, no problems. They did not make me make an appointment. They just took care of me right on the spot. I love it.I will do it all again john c

Who doesn't like a great protection plan, especially when it comes with support and member discounts!

I took advantage of the geek Schumer AMAZING the fact that it’s for a year great

Only used it once but I got a 15 dollar reward already. Plus longer return times

Signed up for membership plus during a door stopper event where you got rewards that made the membership free. So far, still waiting to see the rewards show up after 2 months but I have gotten free shipping that saved me $10.

Applied for a BestBuy Visa and was approved in minutes. Bought an Hp Omen Laptop and got zero percent interest for 24 months and purchased the membership . Everything you need in one app to save on purchases and gain points toward future purchases. Also the ease of managing your payment and bill.

I love my membership as I move back and fourth to California and Texas and sometimes need to make returns this gives me a long enough period where I can return stuff and even find good deals so far this year I have saved about 200 dollars just having this membership

65 inch tv and apple iphone.the iPhone was great but the tv has some problems with pixels

I haven't really used the benefits yet, but it helped me get a better price on a new microwave!

At first I doubted whether the membership was really worth it, but after using it for a year I realize that it is worth acquiring it since you get multiple benefits that translate into savings and in the end the membership pays for itself.

The Carmel/Westfield Indiana Best Buys has consistently provided great service. Whether it is providing good advice on which printer to buy, or helping me replace a cell phone, they always go beyond just being helpful. The understand that some of these tech devices are intimidating to average Joe's like me and provide extra guidance to make the process easier.

Perfect.... like it......,..........................

I've been using the My Best Buy Plus™ membership for a while now, and overall, it's been a good value depending on your shopping habits. The main perks like free 2-day shipping, exclusive member pricing, and extended return windows make a noticeable difference, especially if you shop at Best Buy regularly. One of the most useful benefits for me has been the exclusive access to member-only deals. I've already saved a decent amount on some larger purchases I was planning anyway, which helped justify the annual cost. The extended return window also takes some pressure off when making higher-ticket purchases.

I absolutely love my Best Buy Total membership! The 24/7 tech support and extended protection on my devices give me peace of mind. Fast shipping and priority service make shopping here so much better. Highly recommend!

The basic membership plan is fair for the price, although some protection on certian items is more than it should be.

They are customer service care are very important to them

Great to get the extra benefits from the membership card.