Customer Ratings & Reviews

Long story short, Customer Service is Untrustworthy. An online Best Buy agent helped me through the process of purchasing a BestBuy Membership and a product I was looking to purchase. The online agent told me if I purchased the membership the benefits would apply to the product I wanted to purchase. The online agent was also able to offer a sale price on the product! I would just have to purchase the product at full price online, then go to a physical store to receive a refund for the sale cost difference. I repeated the promises made by the agent to make sure we had a full understanding of the sales promise/deal. I completed the online order details with the agent for purchase and shipping details. Awesome experience so far! It was all a lie, the BestBuy agent tricked me into a deal. I go to the physical store, presented my case id #, and they informed me they would not refund me the difference. I was informed that any promises or sales made online are at the discretion of the store to uphold. Physical stores do not have to uphold promises from the online store. I call back to Best Buy online support, presented my case id #. I was informed that of course Best Buy will keeps its promise and I should go back to the physical store to prove the refund offer. Again, the physical store does not have to keep the promise even if I had evidence sent to me from an online agent. I called back to Best Buy for assistance, gave my case id # and after bouncing between agents for an hour, I was eventually “escalated”. I was informed BestBuy will of course keeps its promise and refund the difference. Please allow 3 days and BestBuy will follow up, if I don’t hear from anyone I should call back. Also if I purchase a membership, I was told the benefits don’t apply until the next day… No one reached out so I called back again, presented my case id #, bounced around agents for 45mins and was again “escalated”. I was informed again the refund promise would be upheld, please wait 3 days for someone to follow up but callback if I don’t hear from anyone. I asked if the membership benefits could be applied to the product, the agent said yes of course the benefits should apply immediately as there is no wait period; the agent was working on correcting that then the call disconnected… A week passes, no one reached out again. I call back, present my case id # and get bounced around agents for 45min. Then I get to the first agent to make an offer… they would offer half of the original refund promise but as a gift card. I declined this offer but stated I could accept the full amount as a gift card. The agent stated this would not be possible and disconnected the call. I called back again. Presented my case id # to eventually be informed that nothing could be done… although an online agent made a sales promise, BestBuy could not fulfill the promises. I would not receive the refund for the sales price that was promised. Any offer for a gift card option was no longer possible. And the product would not qualify under BestBuy membership benefits. I was sent back to the store and made hours of phone call with agents trying to get BestBuy to be consistent and truthful with its promises to its customers; why is it so hard to fulfill a promise and why make the customer go through hoops and be led off just to be told nothing could be done. Not a single offer for my dissatisfaction or inconvenience. Only that the agent could assist me with returning the product. Although the BestBuy agents are seemingly helpful, it seems nothing they say is a true promise and should not be trusted. Not to mention, the product was shipped to the wrong location!!! A different location than the email I received from an BestBuy agent confirming my requested shipping address. I’d save the money on purchasing this membership. You can find most, if not similar products, cheaper elsewhere. I only shopped with BestBuy for its customer service, I find this is not a reason to shop with BestBuy anymore.

As someone who regularly shops for the latest tech and trending products, I found the Best Buy Plus Membership to be underwhelming. Most of the items I was interested in weren’t included in the discounts—especially newer releases. If you’re someone who shops for older models or products that aren’t currently trending, you might find some value here. But if you’re expecting major savings on the newest gadgets, this probably isn’t the membership for you. Also, don’t get this solely for warranty coverage—there are better third-party options out there that provide protection or insurance for expensive electronics, often at a more reasonable cost. In short, it’s a pass for me unless you’re shopping for older tech or hoping for minor perks.

I’ve been a Best Buy Plus member for a while now, and I can confidently say it’s well worth the investment. The perks and benefits that come with the membership have saved me both time and money. One of the best features is the free shipping on almost all items, which makes shopping for tech gadgets, appliances, or accessories even more convenient. Plus, having access to exclusive deals and early sales events is a game changer, especially during peak shopping seasons like Black Friday! The customer support has been excellent, and as a Plus member, I feel like I’m getting VIP treatment with faster assistance and better service options. I also appreciate the extended return period, which gives me peace of mind when making larger purchases. Overall, the Best Buy Plus membership provides incredible value, and I highly recommend it to anyone who shops regularly at Best Buy. It truly enhances the whole shopping experience!

Was not going to join initially, but this membership allowed for a longer return period as well as a longer price match guarantee in case the computer went on sale in the future. Basically saved the cost of the membership.

The mebership is great for the value and perks you get. I am a busy person with work, due to my membership inwas able to return an item after 30 days due to it not working with no problems. Would recommended for people who are alitle busy and cant always do eveything soon after buying a product.

If you have nothing expensive to buy, don't get it. Otherwise the membership pretty much pays for itself. I bought a computer and got $$ back to use on another product. I don't need anything else in this store unless my phone takes a dump. So, I really don't have a use for this plan. Will be ending it when the plan is up. You have to do that, otherwise it will automatically bill you again for the next year.

Membership value is good considering BB will price match any lower price within 60 days. With Black Friday coming around there is a pretty good chance I will find it cheaper and they will honor that price.

I absolutely love my Best Buy Plus membership! It’s been a game-changer for me when it comes to shopping for electronics and tech gear. The exclusive perks and discounts are incredible – I’ve saved so much money on items I already planned to purchase. The free shipping has been a huge convenience, especially for larger items, and the extended return policy gives me peace of mind with every purchase. What really stands out is the dedicated customer support – they always make me feel like a valued member. Plus, the early access to deals has helped me snag some amazing products before they sell out. If you shop at Best Buy often, this membership is a no-brainer! Highly recommend it to anyone who loves tech and top-notch service.

Best Buy is the best Store in the US with the best prices and quality items. They got so much inventory and so much deals with a lot of percent off

This membership is a great value! Plus i love getting unlimited geek squad pricing, membership pricing, and more! Will buy again!

Best buy membership has made purchases, and just every thing a much easyer, buying, returning,and warrentying, very helpful.

Excellent product! It works perfectly. Highly recommended for the price.

I purchased Best Buy + with a new computer on the chance it might provide some money off with the extended price match. Sure enough it did and I am one happy camper for it! I am considering 2 new TV's and am waiting for a special offer notification now. I am glad I took the plunge with Best Buy + it was totally worth it.

The membership perks you receive pays for itself. Product support, access to new products, and longer warranty then just the manufacture are the key elements. We have ALL experienced a situation that the manufacture warrenty limited a return/ replace. Bestbuy recognized this issue and created the membership option to protect its customers and the products they sell. Thank You Bestbuy for this option!

Useful for good deals. I like the free geek squad benefit

I love my yearly membership. I keep track of my products and ithelps me whenn problems arise.

Love the piece of mind for returns or exchanges even after 30+ days though I will say the actual benefits page for the membership is hidden which they need to change. Took me a while before I could even locate it but overall I’d recommend it just for how easily you can price match and such with it.

The membership is a great value and helps with returns .

Best Buy Membership offers great value with exclusive deals, faster service, and up to 60 days of reliable price matching for added peace of mind.

Membership affiliation is worth the investment, especially for large appliance or audio-visual support. Knowing access to the Geek Squad is readily available when needed brings great comfort.