Customer Ratings & Reviews

The membership is where the real value is at also the peace of mind that my items are protected

The membership value is worth it. At first I didn't know if I needed to purchase it but the delivery on online purchases is a lot faster and some of the items are even more affordable. It is recommended if you shop in person or online frequently at Best Buy.

Best buy membership is good and has a lot of benefits.

For me, the entire point of signing up for Plus was the promise of priority and improved odds on high demand releases. Best Buy customer service repeatedly told me that being a paid member would grant me priority in these virtual “lines”. The reality is, it doesn’t do anything. Your odds under a paid membership are no better than free members. It also does not give you improved odds for their “invite only” purchasing windows, either. I’ve entered their virtual queues several hundred times over the last 12 months and have only been successful less than 10 times. On top of that, in the year since I signed up for Plus, Best Buy has made absolutely ZERO improvements to back-end infrastructure that would help to mitigate bots from buying out all the high demand product. While you sit in a fake line, bots just breeze right past it and buy swaths of product. In a time where all of their competitors have at least attempted to make strides to help their human customers secure product, Best Buy has chosen to do nothing. Every single high demand release or drop is botted to high heaven. It’s a joke. Any time I called Customer Service and complained about my experience, they just say they’re sorry and say they will note my issue and pass it along. Then there’s the exclusive offers for Plus members. They’re comically bad. They’re usually ~5-10% off products no one wants in the first place. Or on the rare occasion it is a desirable product, you can find a better price from one of their competitors without the need for a yearly membership. Listen, I know my issue probably seems stupid to some people reading this, but this is the main reason I signed up and paid for this membership and it doesn’t function anything like they promised. Anyone else considering this program for the same reason should know ahead of time. To other people considering Plus: if you just want a longer return window, then sure, sign up for Plus. That’s about all it’s good for. Otherwise, don’t bother.

Haven’t been a member long,I bought a refrigerator from Best Buy outlet,Bowie,Maryland.I must say everyone was very helpful and accommodating.The manager Adam,I think his name was,very knowledgeable and personable.I thank the employee,had to bring frig. Back,too large,Adam was very helpful in the process.

Great deals for members and extended returns on buys

I just started my membership recently, but, I am looking forward to using my membership perks. It will definitely come in handy for people like me that do not have computer knowledge.

I have only been a Plus member for a few months but everything about the Best Buy Plus membership so far has been great!

As one of the last remaining electronics and entertainment retailers that provide quality service and a wide range of products both in store and online, I found my best buy Plus membership invaluable this past year. With the growing concern of online retail snuffing out physical stores, I feel it is more important now more than ever to shop at retailers like Best Buy but more specifically this store as best buy offers unparalleled sevice along with almost anything you may need in their wide network of stores across the nation. The plus membership allows for extended returns and free shipping which has been an invaluable resource considering the modern online shopping trend and for the price, it is something I would consider a necessity for all those holding on to the traditional shopping experience where customer service meets tech knowledge. Do yourself a favor and subscribe so you too can reap the benefits of the best of Best Buy!

This membership gives me peace of mind, knowing that Geek services are needed, etc.

This membership is well worth it you can really get some great deals with it . And if prices drops you can get it back . Plus you can get the geek squad if you need help with anything.

For a long time I did not buy anything from Best Buy. We had a bad experience with a store in California. Until we met one of your staff members in your Medford store. His name is Jordon he explained a lot of things to my wife and I. Because of him we have purchased several TV’s for ourselves and as gifts. And because of him and the staff you have at your Medford store we do not go anywhere else to buy our electronics items we need. Plus we refer everyone to your store. This man is a truly an asset to your store and your corporation.

I understand and agree to the guidelines. In my reviews, I will focus only on the product and my personal experience using it. I will provide clear and honest details about what I liked or disliked, and all reviews I submit will follow the Terms and Conditions.

I am happy with my new stove. Also a few months back I bought a fridge and also like that. I was able to use some gift cards and cash back and the sale was going on. Thankfully. What a blessing and a sweet man named Michael helped us with both our pitches. He was so sweet.

I suppose the membership is good for some people. I certainly will not use it at the Glendale,CA store. I needed help with my new Jitterbug phone I just bought that day. I was directed to the customer service geek who pretty much just dismissed this older woman and would not help. I will try another Best Buy if I ever buy from them in the future.

The perks on this membership are awesome! and I can't wait to utilize them!

Gives product discounts and sales provided daily for better efficiency

I love my membership is easy and affordable and everyone in the store are very friendly helpful and knowledgeable it’s always a great experience which keeps me coming back and recommending it to family and friends I’ve also had people come and join asap after telling them about my amazing experience

We used it for the nintendo switch. Great service. We would highly recommend.

The delivery was smooth and on schedule. The 75" Hisense TV was setup quickly and easily with a little help from family members. This purchase was made after signing up for My Best Buy Plus membership. I have been very satisfied with whole process.