Customer Ratings & Reviews

Best Buy was very helpful w/my issue, they fixed my phone issue w/o any questions, prior verizon location sold me a phone told me they would download all my prior info loaded on my phone n they lied.. 90% of Icons were not there anymore! Couldn't even use my phone, I'm serious! Sales tech apparently was LAZY! Bott6om line.. Thanks Best Buy once again..Rob

I’m actually pretty impressed with the member prices. And exclusives on Pokémon cards! Makes the membership actually feel valuable seeing the discounts alongside the MSRP.

Excellent benefits, just the price match being extended makes it exceptional.

I think we initially bought the membership because there was a benefit when I bought a new fridge. Since then, I’ve been waiting to cancel but always forget

it allows extra time to make returns! that does help out a lot. it practically pays for itself!

The membership is easy and convenient to have. Instead of 30 day you get 60 for returns. If you see an item you purchased within your time frame on sale you can call to get the sale price without having to go to the store. Your items are also insured.

This membership is a great value. I love having the member only pricing as well as the extended return and price guarantee. The membership was on sale when I got it so even better value.

This membership is a great way to make sure you and your purchases are taken care of and gives you a peace of mind.

Customer service/sales team was super helpful and informative. Highly recommend Best Buy card and membership.

I'm an au pair, and this subscription is worth it for me since I get discounts on certain items—so, in a way, I've already recouped the money I spent on the subscription

We love it, price was comparable, great brand and quality. Very easy to use.

I’ve been a Best Buy Plus member for a while now, and I can confidently say it’s well worth the investment. The perks and benefits that come with the membership have saved me both time and money. One of the best features is the free shipping on almost all items, which makes shopping for tech gadgets, appliances, or accessories even more convenient. Plus, having access to exclusive deals and early sales events is a game changer, especially during peak shopping seasons like Black Friday! The customer support has been excellent, and as a Plus member, I feel like I’m getting VIP treatment with faster assistance and better service options. I also appreciate the extended return period, which gives me peace of mind when making larger purchases. Overall, the Best Buy Plus membership provides incredible value, and I highly recommend it to anyone who shops regularly at Best Buy. It truly enhances the whole shopping experience!

The Best Buy membership is a great way to save money while getting access to exclusive deals and benefits. It offers perks like faster customer support, extended return periods, and special discounts that make shopping easier and more affordable. Overall, the membership is a smart choice for anyone who buys electronics often and wants the best value.

The membership is pretty nice if you buy alot from bestbuy. The 2 day shipping is consistent and you can get decent deals/offers from the membership. Now the best thing for me is the 60 day return policy that you recieve from having the membership. That allows you test out the product with more time and thus allows you to truly test it out and see if you like the product.

I signed up for the My Best Buy Plus yearly membership, and it has easily paid for itself. The standout feature for me is the post-purchase price match. Knowing that Best Buy will honor a lower price even after I’ve bought an item gives me total peace of mind. I’ve already saved money this way, and the process was quick and effortless, no hassle at all.

This membership was a complete waste of my hard earned money. I bought a used controller from the best buy in Hillsboro, OR a few months ago and was absolutely shocked at the quality of the item(s). I know that buying Open Box items comes with significant risks but I did NOT know that among them were risks to my health. To begin with, I would like to reiterate my awareness of the possibility that Open Box As-Is items may be missing some things. But the absence of the vast majority of the parts that come with this item was a real surprise and letdown. The item was an Xbox Elite Series 2 controller, which comes with 2 sets of (2) paddle-style attachments for use on the rear of the controller. The unit i recieved had none whatsoever. This was disheartening to say the least but I honestly don't know if I could bring myself to pick this unit up with my bare hands. Why? Because this was the single dirtiest piece of video gaming equipment I have seen in my 35 years on earth. There was a layer ... of what I can only hope is food grease.... on every surface of the unit. Smears, smudges, and flakes of an unknown white substance covered the whole surface, having become stuck in the grease that covered it. But then i put on my glasses. and upon closer inspection because even more disgusted with my Best Buy purchase. When I looked at the grooves in the face of the controller, i saw that they were caked with an unknown, whitish/yellowish residue (which i can only assume is skin. truly revolting) It was absolutely obvious to me that this unit had not been cleaned, restored, or even looked at by anyone whatsoever. It seems to me that anyone with reasonable judgement would never accept a return of this quality (I paid around $100 for the unit by the way, of my hard-earned cash which I have precious little of, being a 35-year-old laborer with no higher education) and dare charge the price I paid for it - it would be cruel and predatory. I was so disgusted with this thing that it has been in my closet since. I no longer trust Best Buy. I had bought a membership to My Best Buy Plus the very day all of this happened. But I feel that I was swindled that day - at the very least. The unit I was given was among the most disappointing purchases I have made in my life. I felt misled, cheated, and lied to. So, unfortunately, I have not returned to Best Buy since. I would have liked to make good use of the My Best Buy Plus membership I purchased that day and was excited to enroll and make frequent use of it. But again, since that day I have not returned. Video games are an escape from the injustices of life in this day and age for me usually, but buying this unsanitary and feature-bare unit brought distrust and stress into the equation for something that I usually love. To go on, I like to avoid confrontation, if possible. I learn my lessons when necessary and am not as articulate as I am in this medium when expressing frustrating problems face to face. And, on top of this, I was a bit dejected about the whole subject - it was a personal embarrassment to have been "screwed" so to speak. And I assumed that the person who had approved the sale of the bad unit worked there and might not be much help... (My wife stated about the controller: "I'm not touching that." when I showered it to her, wondering if I was overreacting. The Xbox is hers anyway and this would have been her controller.) So as far as I am concerned at this time, I was reminded of one of life's hard lessons that day - that the things (in this case Best Buy) we trust and love the most can turn their backs on you in an instant. I cannot express how disappointed I was with the item I received. Best Buy was on a short list of stores that I trusted - I was always happy to go there because I knew I would receive top quality merchandise (I've bought open-box on other occasions as well). But my experience that day voided the good regard I had for Best Buy stores. It's really unfortunate and a bit disheartening. I pray that no one else has gotten a unit like I received. It appeared to be a health hazard. Sincerely, Preston S. Disappointed customer and member of My Best Buy Plus since 2024

Lots of benefits and discounts. Worth it. Highly recommend

i been using this for a month no problem i can return my stuff within 30 days thats dope

i got my membership on sale for half price. I love the fact I have 60 days to return and I have the ability to get the difference if the item goes on sale within 60 days.

I purchased a Sony television 62 days ago and today was denied the Black Friday sale price ($198.01 reduction) because I was 2 days late. Has anyone received any allowance on the 60 day rule?