Customer Ratings & Reviews

Excellent. I don't really like to return things but the extended 60 day return window is reassuring. It came in handy when i bought a laptop that worked well but didn't fit what i was going to use it for. When I buy my next laptop i am going to upgrade the membership aince it extends the warranty.

This membership is a great value, and the benefits are fantastic. Javier Ramos did an excellent job of explaining to us all the advantages of having the plan. He went above and beyond to answer all our questions even after we were gone from the store. He followed up with us and replied to every one of our phone calls and text messages. If I had five employees like him, I could run a company.

This membership is a real value member prices plus geek squad. Great discounts for anybody who shops here a lot.

I find that my HP 67 ink is cheaper than at Staples. Asking for simple help or guidance requires an appointment. Staples helps me right away. I still shop in both shops Bought printer at Staples and ink at BB

For me, the entire point of signing up for Plus was the promise of priority and improved odds on high demand releases. Best Buy customer service repeatedly told me that being a paid member would grant me priority in these virtual “lines”. The reality is, it doesn’t do anything. Your odds under a paid membership are no better than free members. It also does not give you improved odds for their “invite only” purchasing windows, either. I’ve entered their virtual queues several hundred times over the last 12 months and have only been successful less than 10 times. On top of that, in the year since I signed up for Plus, Best Buy has made absolutely ZERO improvements to back-end infrastructure that would help to mitigate bots from buying out all the high demand product. While you sit in a fake line, bots just breeze right past it and buy swaths of product. In a time where all of their competitors have at least attempted to make strides to help their human customers secure product, Best Buy has chosen to do nothing. Every single high demand release or drop is botted to high heaven. It’s a joke. Any time I called Customer Service and complained about my experience, they just say they’re sorry and say they will note my issue and pass it along. Then there’s the exclusive offers for Plus members. They’re comically bad. They’re usually ~5-10% off products no one wants in the first place. Or on the rare occasion it is a desirable product, you can find a better price from one of their competitors without the need for a yearly membership. Listen, I know my issue probably seems stupid to some people reading this, but this is the main reason I signed up and paid for this membership and it doesn’t function anything like they promised. Anyone else considering this program for the same reason should know ahead of time. To other people considering Plus: if you just want a longer return window, then sure, sign up for Plus. That’s about all it’s good for. Otherwise, don’t bother.

overall value is great; which i had waited to buy tv though...

Is it actually worth it remains to be seen. Hopefully the stuff I buy lasts

I wish this covered more things. Like free geek squad services .

This is a membership i will be using my whole lifetime. I purchase products frequently from best buy.

I recently signed up for the Best Buy membership, and it has proven to be an exceptional decision. The benefits provided are extensive and valuable, ranging from exclusive discounts and early access to sales and events, to free shipping on all orders. These perks not only enhance the shopping experience but also offer significant savings. Furthermore, the dedicated customer support for members ensures that any inquiries or issues are resolved promptly and efficiently. For anyone who frequently shops at Best Buy, the membership offers substantial advantages and is highly recommended.

Great value for me to have as a perk for other Best Buy purchases.

Purchased a Mirosoft Surface Tablet 2 in 1, Normally, I do not believe in purchasing memberships; however, Staff's explanation of members pricing and services offered was appealing since I wasn't purchasing a keyboard immediately. Returned and purchased keyboard...happy I was able to get it at members price.

Best investment I have made, I have received so much money back and the service and returns have been a breeze as well as refunds for price reductions.

Was forced to buy a membership or receive store credit, because I was 3 day behind the return date from the purchase of a Starlink system. To come to find out out the cancellations was a snap. And then 2 days later, an alert pops up Starlink half price. Luck or Lucky smh I love you Best Buy but sheesh.

This membership saves me so much money on buying extended warranties. I am already covered by Best Buy Plus. There are extensive benefits to this membership that allows me to feel secure in my purchase.

GREAT PRODUCT GREAT PRICE, LOVE PLUS MEMBERSHIP USE FREQUENTLY

This TV is incredible. We love it. I would highly recommend it! The only thing that I didn't like was the continual rescheduling of my delivery, which finally came only after I had to change the specific TV I was getting. This one is actually the next step up from my original ordered TV.

I appreciate the value received from my membership. I think it will be helpful to know all the perks in an easy format so that it can easily be utilized

Its good for emergency when you did not plan an immediate $200 membership or you are thinking of upgrading at one point. An interim phase.

Outstanding customer service. Highly recommended for anyone who values their time and needs a solution that actually fits.