Customer Ratings & Reviews

The whole experience with the purchase of my new TV was great. I came to Best Buy a few times to shop and each time the sales person was knowledgeable, helpful and considerate. After the purchase I had Geek Squad deliver and install the TV and sound bar. These two guys were very pleasant and helpful. They were neat, fast and certainly knew what they were doing. Everyone I dealt with made the whole experience very pleasant and easy!

I bought this for the 60 day return policy to test an iPad and ended up loving it but on top of that Best Buy also offers member rewards, which got me a $100 just for buying an iPad that I already wanted. I used that $100 to discount some airpods maxs which also gave me another $50 and so it’s worth it but only if your playing on buying a few things.

I am not fully sure of all of the benefits of this program. It sounded good at the time but I didn’t get much information.

This membership is definitely worth it. The exclusive member pricing and unlimited Geek Squad help make a huge difference. Plus, it’s great knowing our purchases are covered with reliable protection plans.”

You have to be a regular BB shoper to get any value. If you are, it's well worth it! No shipping cost and 3x extended return dates. Well worth it to me.

I recently purchased the Best Buy Plus membership from BestBuy.com. The driving decision for me was a promotion they had this summer which included a "buy 2, get 1 free" deal on Nintendo Switch games. Including games that were not yet released that would be pre-ordered. Excited about the offer, I carefully selected three games, ensuring that the promotion would apply correctly at checkout. Received a confirmation email with the correct billing breakdown. Unfortunately, what followed was a frustrating experience that left me deeply dissatisfied and upset. When the games were released & shipped, I was charged for all three games instead of receiving the promised deduction for the free item. This glaring discrepancy between the advertised promotion and the actual billing process was incredibly disappointing & unacceptable. It not only wasted my time but also misled me into believing I would benefit from a deal that was not honored. I did not authorize my card to be charged for 3 games. Attempting to rectify the situation, I contacted Best Buy's customer service. The resolution process was drawn-out and inefficient. I found myself waiting on hold for extended periods, only to be met with unhelpful responses and an overall lack of accountability for the error. The failure to honor the promotion as advertised, coupled with the subsequent inconvenience of resolving the issue through customer service, reflects poorly on Best Buy's commitment to customer satisfaction. Such misleading marketing tactics and inadequate customer support are unacceptable for a company of Best Buy's stature. As a consumer, I expected having this membership would be beneficial and provide perks, however that wasn't the case. This experience has significantly diminished my confidence in Best Buy's promotions and their ability to provide reliable customer service. I sincerely hope that Best Buy addresses these issues promptly, ensuring that future promotions are accurately represented and that customers are not misled or inconvenienced as I was. Do not be persuaded by the "exclusive deals." They are not honored and there's no real benefit to gain by purchasing this membership. I now spent $49.99 on an annual membership that offered a buy 2 get 1 game free promotion, thinking that the membership essentially pays for itself with the game being free only to be charged a membership and 3 switch games at $59.99 each.

Totally worth it if you use price match efficiently. This pays for itself a lot of the times

if you shop at bestbuy this is probably worth every dollar it cost, so much opportunity for saving money, longer return times compared to the 14 day period so if an item goes on sale in a 60 day period you can go back and price match your item which i’ve gotten extreme use out of i’ve saved around 900+ usd

is worth it because the offers helps a lot when u need save some money

This membership has good benefits, I just don't use it enough but there are some solid deals and savings

Great value. Really great opportunity for rewards.

I upgraded from my OS-10 iMac to this current OS-15 IMac; what an improvement !! Best Buy had the best price and the customer helper was excellent in helping me with his tech expertise for this purchase !! Very please in all aspects with my Best Buy purchase .......

The membership is definitely worth it! It extends your time to return items and it’s been helpful.

Great purchase and having the peace of mind that purchases are protected. A must have investment

member prices, protection plans, service area, it’s all worth it!

This was the best of all of the deals that i got that day with my entie purchase

I can't say enough good things about Best Buy's membership program! The exclusive perks, such as early access to sales, extended return windows, and free shipping, make it well worth the investment. I recently saved a significant amount on electronics, and the customer service for members has always been top-notch. The ability to get expert support whenever I need it gives me peace of mind with my purchases. If you're a frequent shopper or tech enthusiast, this membership is a game-changer!

This membership is a real value! Clearwater best buy is the best they have it all and always help!

I have been a Best Buy Customer for many years, and I can tell that this is the best investment I have made at Best Buy so far! the ability to test products for 2 straight months and be able to return them at no cost is a game changer, that's more than enough time to really test a product and see if it's the right fit for your needs. Good job Best Buy!

Glad i joined this membership. I had to return tv we bought. Only because the componets in tv wasn't good for hooking up to antenna . Listening to geek squad buying different antenna. And tv stll didn't work. Being a member of best buy i was able to return tv with no hassle. Thanks geek squad for telling me about this membership . I'll be back to get another tv from best buy always.