Customer Ratings & Reviews

Who doesn't like a great protection plan, especially when it comes with support and member discounts!

By all our appliances from Best Buy the appliances that we buy a Samsung or TVs washer dryer all kitchen appliances. Best Buy is great. They offer the best prices. Love Best Buy.

Glad I purchased this membership! Greek squad is wonderful. I would especially like to recognize Sadia and Kenny at the Long Island City location! They were extremely knowledgeable, professional and courteous! Would love to work with them again.

Well, the sales associate convince me to purchase this membership. I hope I do not regret it. Yet to be determined if it was worth the purchase. Hoping I can take advantage of the price adjustments this holiday season.

Got it included as part of my deal. 60 day return and price match is nice touch.

It’s been a while since my last visit at Best Buy and when spoke to an associate I found out that my account has been closed. She was able to re activated it quick and the reason I was there is I’m going to buy an 83’ TV and asked her if it’s possible to deliver it in Austin, Tx area and I was surprised with her big “YES” response. And to make it short, they deliver the TV in good condition.

worth the price of admission worth the price of admission

I’ve been really impressed with the My Best Buy Plus membership. The member pricing is a fantastic perk, and the added peace of mind with Geek Squad support makes it worth every penny. I also appreciate the protection plans available for our purchases — it’s reassuring to know our tech investments are covered. Highly recommend this membership for anyone who shops at Best Buy regularly!

My BestBuy Plus membership is well worth the cost. The TV that I purchased went on sale within the timeframe provided by My BestBuy coverage. The price adjustment process was fast and easy. It saved $200.

Mediocre overall. Online scheduling of appointments with a store that is 2 1/2 hrs away or talking to someone in customer service on the phone that English isn’t theirs first language is taxing. Although eventually the phone representative did get me an appointment that hadn’t been accepted online. Nothing indicated I was to get a confirmation that my appointment was scheduled and I would receive written confirmation. Not being able to contact the store directly is not reassuring when needing information germane to the location. The in-store representative, though by himself, did go out of his way to get me in and out as quickly as possible(he was already involved with another customer and my appointment was 10 min past being waited on)as I only needed to drop something off for a known repair reason, not some technical issue. Having what appears to be apparent offshore customer service base is really frustrating especially with communication. Not even sure my membership will be able to be used in this case.

The adapter worked flawlessly for my new hd.Five sixty s headphones to connect to my s twenty three ultra cell phone

Best buy is great we are so thankful for them to sell pokemon at msrp my kid love it

Purchased this membership because we were told that it would provide extra savings beyond those provided by non member sales. In addition, we were told that we could flag items and be notified when they were on a members only sale. So I have flagged the TV that I was interested in and I am now being inundated by so many notifications for unrelated stuff that I have pretty much stopped looking at them. Add to that, all the quirks of the Best Buy web site and app that make it difficult to manage my preferences and I feel like I pretty much wasted my money on this membership. The only reason that I didn't go with one star is because the membership does extend the return policy and the price match term for purchased items.

The Best Buy Plus membership is totally worth it. I’ve saved money with the member-only prices, and the free shipping makes shopping much easier. I also like the peace of mind of having protection plans and the extra support from Geek Squad. It’s a great value and I use it all the time.

I was a previous member of the much pricier tier during the pandemic but it just wasn't worth it for my use case so I cancelled. When Best Buy established tiers based on need/use, the lower tier made sense as you received an extended return window (60 days vs 15) and access to the Plus deals that do pop up so I would say this tier is definitely worth it and I will most likely renew.

So far so good! After I purchased a TV and Sound Bar, I watched the deals of the day. Then, about 5 weeks later I noticed that both of these had had price reductions and were on sale. I went in to BB to inquire. I was credited the difference from my purchase so that I was given the sale price retroactively. It was easy and well worth the price of the membership!

Had to replace my phone and this saved me money immediately for installing screen protector.

Every time I go to the Bestbuy store I’m greeted by a employee which ultimately makes me feel good. Although the store is usually busy, someone always comes to me and asks if I need some assistance or advice. Most of the time I know what I’m looking for and I’m able to advise them. I’m always satisfied after I select my items of interest. The help I received at my last purchase was amazing several employees were available to help me load my 65’ tv in my truck while it was raining outside and I didn’t have to wait or help. This also made me happy. The instructions were very simple to follow when I installed the tv and I was very impressed with the quality of the tv and how easy it was to get the tv working in my favor. I do appreciate the service and customer service and support from all of the employees. Thank you!

Since Best Buy has been my GoTo store for computers / software, tv's, appliances, music and many other items, I feel pretty confident (and have benefitted already) that this will be a wise investment long term.

I joined last fall and have saved several hundred dollars on only a couple of purchases. I am well pleased with this membership and will continue it into the future.