Customer Ratings & Reviews

Best Buy is the most convenient place you can get stuff for cheaper prices than any other store.

My Best Buy Plus membership has been a great experience. The exclusive member pricing saved me a lot on big purchases, and the included support options like Geek Squad are super convenient. I especially love the fast shipping and extra protection offers. It’s definitely worth it if you shop at Best Buy regularly.

Great savings on purchasing my camera and lenses. The employees were so helpful and informative and took the time to explain the details of the camera amd lenses and the financing and details.

I've had my best buy membership for over fifteen years.And would recommend them to anyone who loves electronics

Needed a replacement 2cuft microwave oven with quality name. Price was lower than others and even lower when entered membership. New oven is perfect --- fits perfectly, had better safety and controls than prior oven.

I got it with the promise I’d get priority buying power over non member buyer. I was not able to purchase what I wanted

Awesome deals and delivery options I love it and I would recommend everyone to buy it good savings

I purchased a laptop and an individual MicrosSoft office subscription for my wife in October. In December I needed to get a laptop for myself so I purchased one online and the agent I talked to told me that I could purchase the Microsoft family subscription and cancel the individual one and get a refund for the remainder of the year. I chatted with an agent this week who told me the same thing but that I needed to call to do it. That agent also told me I would receive a transcript of our chat via email, which never happened. When I called the agent told me that they could not refund the individual subscription. He did tell me to cancel my family and when I said that would mean I won’t have office on my computer he said yes. I asked to speak with a supervisor and when that person told me no I asked to be escalated again and he said no. I asked again and he said the answer won’t be different and I still said I wanted to speak with a superior. He said no and I asked again and he hung up on me. At no point did I raise my voice or use bad language. I have worked retail so I understand the agents side of things, but this has been the worst experience I have ever had.

I didn’t get to use the membership as much as I liked, so I don’t think I really was able to get the full value out of it

Not gonna lie it's a good deal i would recommend mainly for bundle deals crazy work

Excellent purchase. Very convenient and best for deals and returns later on

Having the ability to take in my new laptop for any issues or even have it replaced gives me peace of mind! Would only have gotten it if you made a purchase for a big item like a computer or appliance.

I take advantage of the Geek Squad support whenever I am stuck on a computer problem. I am thankful that they are available at my leisure. Thank you.

I purchased the 0ne year membership. Needed help settings up my new phone. Went two times for help. Could not be more pleased with the quick help and friendly customer service!

Get the protection and forget about it. I have had the opportunity to use it several times, and been very happy.

This was in hindsight a great deal as it helped me save on a purchase when there was a future discount lower than the price I paid!

Worth it customer service was great. Glad i had it. Got it on promotion and came in handy.

Awesome membership and really does not cost a lot. I actually quite enjoy getting all updates and reminders of upcoming sales. Found super discounts thanks to my membership. Love it!!

This membership helps me a lot I highly recommend it

Well I love all the people working and they can help me and pain and everything for what I looking for the personal is really attending and presenting