Customer Ratings & Reviews

I recently had the pleasure of experiencing Best Buy’s customer service, and I can confidently say it deserves a full 5 stars! From the moment I walked into the store, I was greeted with genuine warmth and enthusiasm by a team member who clearly cared about helping me find exactly what I needed. I had a tricky issue with a laptop purchase—something about software compatibility—and the staff went above and beyond to assist me. The associate, let’s call them Alex (I wish I’d caught their real name!), listened patiently as I explained my situation, asked smart questions to clarify my needs, and then walked me through several options with impressive knowledge and zero pressure. When we hit a snag with an out-of-stock item, Alex didn’t hesitate to check their system, call another location, and arrange a seamless transfer—all while keeping me updated with a smile. It felt like they were as invested in solving my problem as I was! What really stood out was the follow-up. After I got home with my shiny new laptop, I received a courtesy call to ensure everything was working perfectly and to see if I had any more questions. That personal touch turned a great experience into an exceptional one. Best Buy’s team made me feel valued, not just as a customer, but as a person. If this is the standard they set, I’ll be a loyal shopper for life. Five stars, hands down

Geek Squad was very informative regarding my computer issues. Based on their findings I decided to purchase a new computer that meets all my expectations and then some. I will also have Geek Squad replace the hard drive in my old computer to have on hand as a backup and at a fair price with my membership.

Extended return and more offers for certificates. And it is now a lower price from last time

I like the hidden deals that are listed on the price sticker for certain items in the store whenever I’m shopping for electronics. I don’t have any aspect of the plus yearly membership that I dislike.

I love the idea of paying $50 a year for potentially $50 or more in savings in items. I’m already buying I purchased a TV and if it goes on sale then I can recoup that savings at any time. Excellent idea love it highly recommend.

Best Buy Plus membership is a solid one for frequent shoppers. Totally worth it - free 2 day shipping, extended 60 day return window and exclusive member deals in my first few purchases! I'm a tech enthusiast but generally for anyone this is a good option between no membership and the more expensive Total plan. I scored great discounts and benefits signing up, thinking I should have signed up years back to get rewards on all my tech purchase.

I’ve been using the Best Buy Plus Membership for a few months now, and overall, it’s been a pretty solid upgrade for regular shoppers like me. For around $49.99/year, you get several perks that can easily pay for themselves if you shop even a few times a year. One of the biggest advantages is free 2-day shipping on most items with no minimum purchase — super handy when you need electronics or accessories quickly. You also get exclusive discounts on a rotating list of products, which often covers popular tech like laptops, TVs, and headphones. I noticed the deals sometimes match or even beat what you’d find during major sales events. Another underrated perk is the extended return window. Instead of the standard 15 days, Plus members get 60 days for most purchases, which takes a lot of the pressure off when making bigger decisions like a new laptop or appliance. That said, there are a few things to keep in mind. Some of the “exclusive offers” can be hit-or-miss depending on what you’re shopping for, and it doesn’t include full protection plans or total tech support — that’s part of the more expensive Best Buy Total membership. So if you’re expecting 24/7 tech help or free installation services, Plus won’t cover that.

My Best Buy Plus membership has been very useful and helps me save money on purchases. I like the member-only prices, special offers, and extra support. It is easy to use and definitely worth it if you shop at Best Buy regularly.

Best Buy plus membership is totally worth it. I shop at Best Buy about once a month and I’ve made some major purchases this past year and appreciated having some extra perks, including a much longer window for returns. I haven’t needed it often, but it was nice to have when I did.

As a faithful My Best Buy member for years, I’ve turned to Best Buy for everything from TVs and laptops to appliances and gadgets—and they’ve never let me down! The exclusive member prices, free 2-day shipping, and top-notch Geek Squad support make every purchase feel like a win. The staff is always knowledgeable, friendly, and genuinely helpful, turning shopping into a breeze. Best Buy isn’t just a store; it’s my go-to for all things tech. Highly recommend joining the membership—it’s paid for itself tenfold! ⭐⭐⭐⭐⭐

THIS PRODUCT IS A GOOD IDEA. GETS YOU MORE TIME TO VERIFY LAPTOPS AND BETTER SERVICE IF YOU HAVE ISSUES. FOR $29.99 THAT IS GOOD SUPPORT.

I was told what I needed to get by Geek Squad. Instead of confirming they do didn't have that part in any of their stores he handled me a powered serial port that he said should take care of my needs. It did not. He said I could return the part if it didn't work, and when I did see him to let him know, he got very indifferent and stuffy about the whole issue. Thanks for nothing and two wasted trips from Guthrie to that store location (Quail Springs).

i like the price number 1..the refrigerator was the style i wanted..rite size and available

Easy to install, easy to setup through the app, works great! We have the battery powered version. Very pleased with this product!

My Best Buy plus is such a helpful tool. You get access to early sales and events. It’s totally worth plus you get discounts.

I’ve only had Best Buy Plus for a month and honestly, I’m loving it. I've Saved over $150 right away on a new monitor, which already paid for the membership. Even smaller stuff like headphones and smart home gear had surprise discounts and the free 2-day shipping with no minimum has been super convenient. The 60-day return window makes me feel way more relaxed when buying tech. If this is what one month looks like, I’m excited to see how much I save this year

I bought one of those lively devices for a person to help them be safe at home and then I got them a year membership Best buy and I'm happy with my purchase

This is really great to have just in case something goes wrong with the television and I really like the 60 price guarantee.

I see you get a lot of benefits, this is my first year let's see how it goes. I am excited for all the deals.

HP Omnipoint desktop computer with copilot is a great computer. No problem to setup. The computer helps you along the process. I recommend this computer to anyone needing a new computer with Windows 11. Awesome creativity.