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Customer reviews

Rating 4.2 out of 5 stars with 38834 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

79%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 400 Showing 7,981-8,000 of 38,834 reviews
  • Rated 5 out of 5 stars

    The saving is incredible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gift card are great. The saving is incredible. I recommend My Best Buy Plus" to friends before they purchase anything in Best Buy. Especially Apple products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy membership easily pays for itself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the suggestion of the salesman, we purchased our membership when we bought our Samsung Smart TV. He explained how the membership worked, how we could cancel anytime. A few weeks later when the TV went on sale, I returned with the receipt and was credited over $300. No questions asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Rewards For A Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent perks and value for a membership. Exclusive member deals always make it worth it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was forces into getting into membership as one of the sales associate told me that we will get a $100 rebate with the membership as the price of the laptop we bought will ho down in two weeks and will get a $100 credit on my best buy card. After a month of waiting we still did not get any credit and dont have the need of the membership

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi, Magiting! We appreciate you sharing your experience with your My Best Buy Plus™ membership. In addition to getting an extended 60-day return/exchange window on most products, as a My Best Buy Plus™ member you also receive Free 2-day shipping, and exclusive member pricing!

      What you've mentioned is quite concerning and we'd like to review this for you. Please reach out to us via Facebook (facebook.com/BestBuy), X (X.com/BestBuySupport), or Instagram (instagram.com/BestBuy) with the full details of what took place. When reaching out via social media, be sure to mention that it's in response to a "My Best Buy Review". BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Very unhappy with service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I was buying a dryer last year the sales rep convinced to sign up for this membership which I didn't want to do in the first place, I was told my card would not be automatically charged for renewal. In fact the sales rep guaranteed me that woudnt happen & told me that he "put it in the system, not to renew membership". Fast forward to this year MY CARD WAS CHARGED FOR RENEWAL WITHOUT MY CONSENT OR MY KNOWLEDGE!!! SO NOT ONLY DID THE SALES REP LIE BUT BEST BUYS SALES TACTICS MAKE ME FEEL LIKE IVE BEEN SCAMMED. To make things worse, THIS ISNT THE FIRST TIME THIS HAS HAPPENED TO ME SHOPPING AT BEST BUY. Few years ago Geek Squad did this EXACT SAME THING & CHARGED HUNDREDS OF DOLLARS!!! I actually used to like going & shopping at Best Buy, but now I have completely lost all trust in Best Buy. I am very disappointed how Best Buy treats customers by essentially lying & manipulating its customers.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi, Rachel! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. Either way, I know it can be concerning to see an additional charge for something you didn't expect. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 to discuss this and manage your membership. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist! BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome deals that you get with the membership for the year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No it all's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very awesome place but could be a little more knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good benefits!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership has multiple benefits. Some benefits include membership pricing, and extended return policies and are very useful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this when I purchased my new MacBook and received good points per cash spent rewards

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    we love our membership and use it when needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a real value. we have used this membership on other members of our family and had no problem when we have had to use it Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good discounts and price matching guarantees. Definitely worth the purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not taken advantage of any services at this point.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Member

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is excellent, absolutely love my membership!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I recommend this store to all my friends and famil

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this store, it is always convenient for me to buy what I want, you can always get favorable conditions, I buy everything I want only in this store!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great thing to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love being able to get rewards and the help when needed, going to be definitely recommending family and friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift card

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to know that there is a gift card out there. Can use it for movies and electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We came into the Janesville location to look at Black Friday tv deals. We found a great open box deal and looked for a team member for help. Joey came over to help us plug the tv in. He stayed with us and gave great advice on brands and the different quality and types of tvs. He was super helpful. And gave us his undivided attention for over 45 minutes! Helped us pick out 2 very nice new Samsung tvs for our home. He helped make us feel confident in a quality product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value. Saved money on delivery and old appliance pick up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The membership is definitely worth the money. You get good deals.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Laptop for professional and students

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased it for my son who is doing graduation and installed various softwares to complete his project work. So far I don’t see any issues in terms of heat, lag or performance. Everything is good so far. Thanks best buy for offering great deal for us.

    I would recommend this to a friend