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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 40404 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

79%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 667 Showing 13,321-13,340 of 40,404 reviews
  • Rated 5 out of 5 stars

    My Best Year in Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love to Buy in Best Buy they have good appliances and products, they give me a good way to pay. Thank you very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beneficial Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Plus membership can save you a fair amount of money if you're a frequent Best Buy customer. Theres member exclusive deals, and some items can actually save you more money than the membership costs. The extended return window is also something that I find very helpful.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Customer Relations suck !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s sucks and it’s useful to be a member . I bought some stuff then Best Buy sent me a reward certificate and I used it to buy more items . But I had to return it cos I bought the wrong item . And my reward certificate is gone for long ! They told me it’s promotional and can’t be used again . Well they never sent me a warning with the certificate and even worse I returned this product to the Best Buy store and the manager lady confirmed that my reward certificate would be retuned to my Best Buy account . A few days later when I called the customer service then they told me it’s not returnable ! What kind of customer support is that ! Either it should have warned me with the certificate or the manager shouldn’t have guarented that I would get my reward back ! I will cancel my membership just because of this poor management .

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi there! Thank you for taking the time to reach out regarding your certificate. We can see how not being told this information up from could be frustrating and would be happy to look into this and see what options may be available. You can connect with us via Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out via social media, be sure to mention that it's in response to a "My Best Buy Review". BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    We love our membership and use it all the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a real value,Also love the peace of mind of getting protection plan in our purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grateful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought this membership to get additional discount on a curved monitor and I have used it for so many additional things. I am very grateful that I bought this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The benefits are worth the money. The membership gets you price match if the item you buy goes on sale. Already received money back for items purchased before they went on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way bestbuy covers my purchases! I have had a really good experience with Best Buy every time I go there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haven’t, but plan to take advantage of membership.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representative Keith did an outstanding job helping identify best solution for me.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed with no show for TV delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The membership is a good value. However, one of the perks was free delivery and setup of my OLED TV. The delivery was not carried out on the day promised, and I spend the day waiting. No contact to let me know that they were not coming.

    I would recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi, David! We appreciate you sharing your experience. We understand how challenging service delays can be, and we'd love to help in any way we can. Please send us a private message or DM on Facebook (https://facebook.com/BestBuy), Instagram (https://instagram.com/BestBuy), or Twitter/X (https://twitter.com/BestBuySupport), and mention "This is regarding my My Best Buy Plus™ review" for further assistance. Thank you! BBY-ExBrand_Totaltech

  • Rated 4 out of 5 stars

    A real plus.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a real benefit. It offers great purchase protection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good speed and battery performance. I would definitely recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeps me aware of all specials and discounts.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m looking forward to the special Best Buy deals for members.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I ever made came with a lot of perks and items we can use. And also came with warranty. It’s the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Member rewards rule

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great place to do some business the regional manager at this location is the best employee I have had the pleasure meeting in my whole 30 years of business with Best Buy! Gregg

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Membership Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great membership plan for all my purchases at Best Buy. Has great rewards and gives me peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the perks although we have only used a couple of them the day we purchased our phones. Good so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is worth it. You would save more money in the long run when purchasing products fro. Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appreciate the added protection with membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The membership is great! We have made numerous appliance purchases at Best Buy and have had minimal problems but always nice to know that we have added protection through our membership!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value for money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It provides real value when it comes to deals and shipment.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Saved A Lot Of $$$

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Membership pays for itself. Protection plans and Apple Care+ for all the products I love on top of the savings and 60- Day price match. Definitely renewing next year. Recommending 100%

    I would recommend this to a friend