Customer Ratings & Reviews

Was deciding between either membership and employees explained main differences and plus was best for what I needed it for

I havent had any issues, but i received a lot of help from staff and gave me the break domw of what it is.

Just Luvin' my new Samsung OLED S90D TV. Other than having to do 2 factory resets (which restored performance perfectly) this is by far the best I've ever had. The color, contrast and resolution are everything the other reviewers (and manufacturer) reported. I can't speak to the sound quality as I purchased a lower level Samsung sound bar to go with it. I did have an auxiliary amp setup with my previous TV but this is the first I've had the benefit of a subwoofer which provides a theater-like experience. So glad I got this package!

Excellent Experience at Best Buy! I had an amazing experience shopping at Best Buy! The staff was super helpful and knowledgeable — they answered all my questions and helped me choose the perfect product. The checkout process was smooth, and the item was well-packaged and ready on time. I really appreciate the quick delivery and great customer service. Everything worked perfectly right out of the box! Definitely a 5-star experience — I’ll be shopping here again soon!

So far I have only been able to set up an appointment to correct a TV installation. Used the chat line (prefer phone) to get a date for service. I can't really determine satisfaction with the "membership" until I see if the problem gets fixed. The individual on the chat line was helpful in setting up the appointment. I don't know if I recommend service yet, but have to answer Y/N to this survey.

It is worth the money, money savings and hassle free of returning and deals. I believe I’ve received great value. Just a good protection and I got wayy faster shipping on an item I needed quickly. They go above and beyond for membership holders.

Best Buy’s Totaltech program is a game-changer for tech enthusiasts and everyday users alike. For just $199.99 a year, members gain access to an impressive array of benefits, including 24/7 Geek Squad support, free delivery and standard installation, and exclusive member pricing on select items. The program also includes up to two years of product protection with Best Buy Protection or AppleCare+ on eligible purchases, offering unparalleled peace of mind. What sets Totaltech apart is its focus on convenience and value. Members enjoy extended return windows and personalized tech support for devices purchased anywhere, making it a one-stop solution for all their technology needs. Whether you’re setting up a smart home, troubleshooting a laptop, or simply seeking expert advice, Totaltech delivers. The program shines for anyone who frequently purchases electronics or requires ongoing tech support, transforming potential headaches into seamless experiences. Totaltech isn’t just a membership—it’s a smarter way to manage your tech life.

Love the new cheaper tiered pricing, extended returns, and now 1% back in rewards

I think I've had this membership for about two years now. The best thing about it is getting access to really good deals. Like, we needed a new fridge, and I was able to find a really good deal on a samsung fridge. I am a frequent buyer at best buy, so if you are one too, this might be worth it. I think that the price fo the membership makes up for itself with the savings on items you purchase. If you are not a frequent buyer, this may not be for you.

Even if you don't shop at Best Buy often, it is worth it. I only shop 1-3 times a year and between the discounts on the items I need in store and the vastness of the items I purchase online, it's worth it. Upgraded my router. Without the membership it was $50 more. Even at full price the router was cheaper than purchasing online. Since that purchase, I have used to purchase online items with their great coupons and reduced prices for Best Buy Days! FREE SHIPPING! You will be surprised at the items you can purchase online at Best Buy, just got 4 foldable outdoor chairs ?!? Never would have thought. They were $25 cheaper than the cheapest place online and paid no shipping.

I haven’t used it for anything so far other than the initial purchase. I didn’t need to return the items I bought so have not needed to use the extended return window. I did like the peace of mind knowing I had more time if I needed to return the items.

signed up for My Best Buy Plus a few months ago and it’s been worth it for me. The free shipping is quick, the member pricing actually saves me money, and the protection perks give some peace of mind when I buy electronics. I shop here often enough that the membership pays for itself. No issues so far and the benefits stay consistent

Save me a lot of my New Washington dryer.You get a lot of discounts for this

The yearly membership provides a lot of benefits to users

This membership is a good value. My only negative is that it came with a $50 promotion certificate that was emailed to me. Unfortunately, it went into my junk email box and I didn't see it until after it expired. I stopped into the store and was told to call customer service and they would reissue the certificate. When I called the phone number they gave me, I was told they wouldn't reissue it so now I'm out the $50. I wish they would have just given a gift card at the time of purchase instead of emailing it a week later.

The ability to have items sent directly to you works so well for me

My Best Buy Plus membership adds value to your standard membership. More time to decide if you made the right decision on your purchase and more technical support.

I’ve absolutely loved the My Best Buy Plus membership. I’ve been able to find so many good deals, plus protection, that end up making the membership pay for itself!

The membership affords me more coverage for the washer and dryer we recently purchased.

NA Still not sure how that membership works. Employees there tooo busy talking with each other n No Help. Management needs to see how many people are in a group just talking!!!!!!