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Customer reviews

Rating 4.2 out of 5 stars with 40731 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

79%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 882 Showing 17,621-17,640 of 40,731 reviews
  • Rated 5 out of 5 stars

    Pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent store buy my PC and it is excellent good price good attention.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership pays for itself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value. Extended return policy, and extra perks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Membership has great perks. Monthly discounted items to cigar from.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Member Move

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product with some very surprising exclusives! I was reluctant to join but glad I’m an insider now! Glad I made the move to become a member

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I arrived to pick up my order, no customers were waiting to be served. I was in and out the store in about 1 minute. Even with verifying that I was who I said I was, the process was quick!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unique experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Numerous advantages of being a member. But the best of them are the discounts on the items. Without a doubt a unique experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer Service Sold Me!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The associate Jacque that I dealt with was SUPER helpful as well as knowledgeable on products and services. She made my shopping experience great and I was very pleased with my purchases. I would work with her again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased New Washer & Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Logged on to pay my bill. Purchased a New washer and dryer and the service and installation went off without a hitch. Thank you

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this when we bought our new vacuum. First of all, it renews automatically every year unless you cancel. Also by purchasing this supposedly if it goes on sale through Best buy then you get the difference back. However, when it's on their website cheaper it's through a third party and they don't honor that as being on Best buy's website. So I would definitely not recommend it to anyone. It's just a waste of money.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Thank you for sharing your feedback as a My Best Buy Plus™ member, MichealA! Our Price Match Guarantee (https://www.bestbuy.com/site/help-topics/best-buy-price-match-guarantee/pcmcat297300050000.c?id=pcmcat297300050000) is a great way to make sure you aren’t missing out on any deals on your recent purchases. With the membership, it does not guarantee that you will be able to price match, but it does provide you with an extended 60-day return/exchange window on most products, which can help.

      If you need help reviewing your specific membership or understanding how to make the most of it, our social support team is always here to help. Please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (BestBuy) and mention that you're contacting us in response to your My Best Buy review. BBY-ExBrand_Totaltech

  • Rated 4 out of 5 stars

    Give me more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues regarding supplies purchased in store and online

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Best Buy is horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sucks as a whole I received a preorder steel case ps5 game and it showed up in the mail damaged smashed case . Not only did it show up smashed customer service was terrible!!!!!!! Couldn’t even get them to refund or replace the game , i spent over 2 hours on the phone and was promised the world. Needless to say as a whole bestbuy really needs to be reconstructed from the ground up!!!!!!!!! Soooo disappointed

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello, Rhett! We're sad to hear about your experience as a My Best Buy Plus™ member. I know it's important to get the most out of your membership. We encourage you to call (888) BEST-BUY or (888) 237-8289 to discuss your experience, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and
      mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist! BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Bestbuy family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey guys, I’ve been a member for some years now and I can honestly say bestbuy has great customer service & always help me with all that I need. I have no complaints join our family and experience it you will love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    O

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you denied me from getting a card when i still paid it off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is the best store around nj.they have everything we need and the people are always willing to help us and they have good prices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good way to save money glad i purchased it buy all my electronics from bestbuy never had any issues with service luv geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most of what I like in any store is the customer services and Best Buy has a great one, besides the items are qualities items'

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Impressed with the service they provide

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech did everything he said he was going to do very quickly , found problem and resolved it , less than 2 hours had my pc back

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its decent...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its definitely nothing compared to their former Gamers Club but its a start to getting discounts going again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. I am very happy with th service. Only thing was I wanted not to renew it and it cancelled the service early

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    dont

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    neveer used it and the charge is every year, not worth the cost.

    No, I would not recommend this to a friend