Customer Ratings & Reviews

Glad i joined this membership. I had to return tv we bought. Only because the componets in tv wasn't good for hooking up to antenna . Listening to geek squad buying different antenna. And tv stll didn't work. Being a member of best buy i was able to return tv with no hassle. Thanks geek squad for telling me about this membership . I'll be back to get another tv from best buy always.

If you buy more than a thousand dollars or products a year, the membership is EASILY a great value. The drops are sometimes insane steals! There are plenty of options for rewards as well. I’ve personally gotten the money back just in certificates, while saving hundreds of dollars.

I am always hesitant buying memberships but I did buy this one when we bought our new LG 65” model G TV. It was the middle of January and it was already on sale for $200 off. The following week they of course had the big sale prior to the Super Bowl and I used one of the benefits of the membership and got a $300 credit which was credited to our credit card. It was very simple and easy

It's great and useful but i have only used it once so far. If you're buying a big item or several things it's going to come in handy but I'd you only shop for electronics occasionally consider your needs.

It s very good working more than i expect. Now i can recomend this product

Best Buy replaced a large screen TV that developed a screen problem. No hassle, just prompt, courteous replacement. New TV was delivered and installed by courteous Geek Squad. We are very pleased.

Good we’re happy with the services we got good cummications if you have questions they willing to help especially with Tom we have a lot of helps and opinion from him

I usually don't buy into "extra" cost plans, but this is a great "Best Buy"! Having flexibility to return items past the standard 14 day period is great. I often buy products and do not have time to test them so I end up with something sitting in the house for 2 weeks and by the time I start using it another week or two can go buy. I really like being able to make a purchase and have an extended period to try it without rushing. I also like the great deals Best Buy offers to members of this plan. For 49.99 if planning to make a few purchases I will easily save the 49.99 when buying items. I really like the offers I receive at great prices for members of the plan. You cannot go wrong with this investment.

I enjoy the Free 2-day shipping and the discounts. Since it was less expensive to buy the item we were getting, even with adding on the Best Buy Plus yearly price, it was worth getting at that time. I'm not sure if I would do the annual membership if the discount wasn't substantial enough to cover the costs. Access to sales, events and products and the extended return window are both nice features too.

My "Best Buy Plus" membership is one of the best decisions I have made! I love the service I get with it! I love the perks I get with it, also. Such as, the access to sales, events and products , as well as, the special member pricing! Since, I live a super busy lifestyle the free 2-day shipping is time saving & helpful! Because I live a super busy lifestyle the 60 day return window is super helpful, also! My Best Plus membership is one of the best decisions I have made! Even though, "good customer service" isn't mentioned as part of the membership, I love that Best Buy employees don't mind explaining in detail what I need to get the best value out of items that I am considering. Especially, when it comes to electronics and appliances.

The whole experience with the purchase of my new TV was great. I came to Best Buy a few times to shop and each time the sales person was knowledgeable, helpful and considerate. After the purchase I had Geek Squad deliver and install the TV and sound bar. These two guys were very pleasant and helpful. They were neat, fast and certainly knew what they were doing. Everyone I dealt with made the whole experience very pleasant and easy!

We purchased the membership along with a new refrigerator. Turns out the membership paid for itself and paid for the haul away of the old refrigerator. My son's computer screen needed replacing and because we have the membership, the new screen has a warranty. That was a nice surprise!

I like it.It's benefiting us I recommend you never know when you're gonna need this

Happy to have the perks of being a member. Very useful!

Purchased this membership because we were told that it would provide extra savings beyond those provided by non member sales. In addition, we were told that we could flag items and be notified when they were on a members only sale. So I have flagged the TV that I was interested in and I am now being inundated by so many notifications for unrelated stuff that I have pretty much stopped looking at them. Add to that, all the quirks of the Best Buy web site and app that make it difficult to manage my preferences and I feel like I pretty much wasted my money on this membership. The only reason that I didn't go with one star is because the membership does extend the return policy and the price match term for purchased items.

I Love that Oaying one time a year gives me access to savings and price matching year round. I also Love that because I do Byu different pieces of technology often that I am able to have an extended return period that gives me more time to try out the devices and make informed decisions

I am still in the process of installing/using my new products and services, as I had a stroke. This visit to Best Buy for an IPAD and ALEXA was the smartest thing I have done for myself in years. I will avail myself of the Best Buy services to get me going, and already Know that my life will be so much simpler once I am able to enjoy it every day. Nothing better than finding the BEST products and letting the out of date junk just go away. My time is so much better used. Thpatiently ank you, Daniel, at Best Buy, who helped me with my purchases! I will soon return for two more necessary items! This young man is not only very knowledgable, but knows how to explain things very very well. He truly understands Customer Service. After a Light Stroke, I was a bit slow in understanding how things work together. This man is my Hero.

This membership is a real deal im really a satisfied customer

[Employee of bestbuy] The membership is really worth it for only $50 a year you can get 60 price protection so it’s amazing for when a holiday is right around the corner. The exclusive deals and day 1 release picks. Overall really worth the price

The membership gives you more protection than if you don’t have it. The protection extends to 60 days of price match guarantee if the item is reduced. That in itself is pretty good. Also, the ease of returns/replacement is worth it. As long at the notifications do overwhelm.