Customer Ratings & Reviews

Was able to get my TV installed and hung on the wall for $250 because I became a my Best Buy plus member. Have not used any of the other benefits yet.

Part of the reason I signed up for the plus membership was for the 60 day price match benefit where after you purchase an item, if the price drops any time in the 60 days after purchase you can get a refund/credit for the amount. I purchased a Sonos Beam recently and a few weeks after it was purchased the price dropped from $499.00 to $399.99. I went in to get a price match and they went ahead with it and ended up having to process the price match as a return since the system wasn't working for them and didn't want to issue a refund. I originally used a $165.00 rewards certificate on the purchase and was never told this was an issue with the price match. They ended up processing a return on the original purchase and then "charging" me for the new sale price. I owed $71.14 since the original purchase price minus the $165 certificate was less than the price match amount, and the in store manager told me the $165.00 rewards certificate amount would be reissued to me to account for the price match and that I should receive an email with the new rewards certificate to activate. I waited days, about a week, and then messaged a live chat agent who checked my account and assured me that the rewards certificate would be reissued within 15 days of the price match date. Past 15 days and I still had no notification or sign that the rewards certificate was reissued. I spoke to a live agent online again and they told me to go back to the store for assistance. I returned to the store and spoke to the same manager. He seemed confused and didn't seem to remember the original transaction for the price match, didn't seem sure of what to do, went away to talk to discuss with someone and came back after about 5 minutes and told me pretty much the opposite of what I was told originally. He said that they would need to refund the $71.14 to me somehow and that I wouldn't receive the rewards certificate and didn't really explain why. I was confused so I asked why I was being told this when it's the opposite of what I was originally told when I priced matched the item. He pretty much said that they shouldn't have done what they did originally, and that it was a mistake, even though he was the person that originally helped me and processed the price match, did and that the $71.14 should be refunded/credited so I would essentially be back where I started. So in the end, no price match, no benefit at all to having the plus membership 60 day price match feature. I can understand having a specific policy that says they can't do a price match if you got a certain amount of of the original purchase by using a discount or rewards certificate, but that was never originally stated. They just reversed the price match and said "oopsie". It was Best Buy's mistake and I was almost treated like I was in the wrong somehow. If you made a mistake don't make the customer pay for it when you originally told them it was going to be price matched.

We’re so glad we signed up for a Best Buy membership — it saved us money on our dishwasher, and when the price of our fridge dropped, they quickly issued a credit to our account with no hassle. We’ve already been recommending it to our friends — it’s definitely been worth it!

The staff went above and beyond to assist me with my needs.

well worth the money for peace of mind already saw benefits from it

We purchase 14 appliances from Best Buy in one day, they are all now covered under the Best Buy Plus Membership program. With the membership and the rewards program Best Buy was the clear choice for us.

Great prize for warranty. My last TV did not last too long.

The Best Buy Plus membership has been a fantastic value. It’s one of those subscriptions that truly pays off when you need it most. The benefits—like exclusive deals, free shipping, and extended return windows—are incredibly convenient and always seem worth it to maintain. The exclusive member deals often cover the cost of the membership itself, especially if you shop electronics regularly. Overall, it’s a great investment for anyone who values convenience and savings. Highly recommended!

Best buy membership help me a lot for purchasing my product it really worth it having a Best Buy membership card

We have already reieved more than our costs to join on the first purchase. And the benefits when purchasing are still nice.

Getting the exclusive discounts has me shopping only at best buy. Ease of access, quality product and great customer service.

If you shop a lot at Best Buy I think this membership is a great value. The 60 day return policy along with longer time to price match itself is enough to make up for the cost. Then you have exclusive offers that sometimes are pretty good. Overall for $50 I can’t complain the membership saved me quite a bit of money.

Love best buy. Great customer service. Love the selection.

We got a great deal by including the sound sound system. The sales person recommended getting the $46 return option, BB-Plus, which allowed us to get an additional $500 when the TV had an additional short term special. We didn't intend on buying the best Samsung TV and sound system but are very glad we did.

Always a blessing to shop at your El Cajon Ca location. Fast & dependable service.

It is worth the price for 2 month price protection.

I recently signed up for the My Best Buy Plus™ membership, and so far, it has been a valuable addition to my shopping experience at Best Buy. The combination of free shipping, exclusive discounts, extended return periods, and the rewards points system makes it a worthwhile investment. While there is a yearly fee, the savings and benefits more than justify the cost. The membership is particularly beneficial for frequent Best Buy shoppers who can take full advantage of the exclusive deals and member-only perks. I highly recommend the My Best Buy Plus™ membership to anyone looking to maximize their savings and enjoy a more rewarding shopping experience at Best Buy.

The membership is a real value. Geek Squad is great. The discounts are a good plus. Recommend.

I needed a replacement tv for my living room and have not purchased one by myself in the past. The salesman was courteous, knowledgeable and listened to me. I came home with a great flatscreen, and a friend mounted it above the fireplace!

One membership that I cannot let go. It has been very useful for me and my family.