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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 34683 reviews

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  • Value

    Rating 4.5 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

78%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 34,683 reviews
  • Rated 5 out of 5 stars

    Definitely worth it!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is definitely worth it because you get the extra 60 days and you get the member pricing so you get it lower and then also if you find out within 60 days that it is prices gone down and you can come in and get a price adjustment! Yeah, definitely 100% worth it if you want to save money and you wanna make sure that you’re getting the best thing for your buck!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deals and great service. Highly recommend becoming a Best Buy member

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy membership

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People should obtain membership, it's worth it . To buy lots of goods and products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to turn on and very good product looks good it matches

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    workers should know ALL the details to avoid lying

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sold on this as a non-renewable item not a subscription. The gentleman told me it will not renew by itself as it was not a subscription. I was also told if my item i purchased was cheaper i will get the difference for 60 days. All of these are not true this is a renewable subscription and you need to cancel if not you will be charged beware!! Also this subscription is supposed to give you price difference for 60 days after purchase, what they dont tell you is that you will get special subscriber prices on the same item and that price doesnt count toward the difference. This subscription is a total scam and a waste of money. Workers want the bonus and best buy wants the money those are the only people who benefit from this. Stay away!!

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi there! Thank you for leaving a review for us regarding your My Best Buy Plus™ membership. This is far from the feedback that we strive to hear. I can understand expecting clarity when signing up for our membership. We want you to be confident in your purchase, and to be aware of the benefits of your membership. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. If you need support with returning the membership, or if we can assist with further explaining the perks, please reach out to us via social media. Our team would love the opportunity to work with you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Please be sure to mention that this is in response to your My Best Buy review. Thanks! BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Best thing i ever did

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets me insides on what i jeed for my home and upgrades

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the rewards have been worth it, especially in regards to gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It served its purpose

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good service and discounts purchased Asus Q540V on sale.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Washer/Dryer Nightmare, Courtesy of Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A month later, and I still don’t have a working washer and dryer. This was for a rental 3,000 miles away—now sitting empty—thanks to Best Buy’s chaos. First delivery? No stacking kit. The rude, impatient crew bolted before I could even get customer service on the phone. Multiple canceled deliveries later, I learn Best Buy doesn’t even sell the kit—I had to get it from Amazon. When they finally showed up, they dropped the old unit, wrecked my stairs, molding, and wall. Then they shoved the new set in, crushed the vent hose, and left a fire hazard behind. Property damaged. Rent lost. Patience gone. Never again, Best Buy.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Having issues with a delivery can be difficult. Please reach out to us on any of our Social Media Profiles for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy) BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    The delivery of my refrigerator.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were careful and worked very quickly. Although there was issues because I didn't receive my oven range, customer service helped resolve the issue and I will be getting my stove before Christmas. I love my new refrigerator and I can't wait to see my stove.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great place to shop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love walking aroind for ideas. I am a member and that allows me to get an amazing discount as well as a better warranty. A must place to shop for all elextronics as well as appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung crystal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remodeling and building an entertainment center around the TV. TV is great has all the features and more than i need. I have a sound system that I'm waiting on more equipment from best buy to further enhance my audio sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just cant say enough about best buys customer service. When i purchase at Best Buy im confident that i will get the quality help i need if i have any questions or further needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect size

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set was just right for our small place. The washer and dryer both are easy to use and holds small to large loads. We are pleased with the quality and the price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Scam menbership

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I warned everyone not to buy this menbership, because it's a best buy scam, you pay $49.99 to get some benefits, but when you go to use it they don't allow you to make exchanges or returns without charging more for the service you already paid for, soo don't buy it. You’ll regret.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi, Leonardo! In addition to free 2-day shipping, as a My Best Buy Plus™ member you also receive exclusive member prices on thousands of items as well as access to sales, events and products, and an extended 60-day return window on most products. For more information and support with your recent experience, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Good deals

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best buy membership is a realiy great deal and we will be getting the nice offers compare to others

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Devialet Phantom I

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best speakers in the market. It was a hassle free pickup at best buy

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Best buy membership

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    50$ for the extended 60 day return/pm policy is great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth it but ask more questions...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This program nearly paid for itself on its purchase day alone however make sure you ask more questions when joining from a skilled employee. The employee I worked with made a point to bring up Black Friday price matching when I had to shop before the holidays. Knowing this was coming is why I signed up. Instead they ONLY price match Best Buy prices during that window. I got lucky today and two of my items finally dropped on their site likely due to manufacturer choices, however to begin with the prices weren't competitive and the fact that Black Friday Specials wouldn't be valid from other retailers was a shock vs how they solid it. Also there was no price match button on my recent purchases so I had to take the extra step of calling to get the money back. The in store sales rep also said it happens automatically when Best Buy discounts. From the chat I had today with the phone support. It does not. You have to be far more diligent to check on pricing during the match window. I am that kind of shopper but I could see some folks not being that in sync with checking back. All and all, with the recent price match money back, it was worth the membership this year. It will depend on how much Best Buy shopping I plan on next year if I decide to renew.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My Best Buy Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall not a bad plan, if you purchase a lot of tech through Best Buy. Personally Best buy is where I always look and check 1st, the fact I have close by helps too, but honestly the exclusive deals and savings that go with membership make it well worth the $50, imho. Only thing, My membership got tacked onto a purchase I had made by a floor Rep, then forgotten all about (or overlooked or unaware during purchase tbh, still not sure which, probably both) and when it auto renewed a year later at exactly 12a 0 dark 0 from Denver Colorado, my bank immediately flagged it as unauthorized, all while I slept. Not recognizing it before coffee I confirmed the rejection, and the transaction became completely mucked up..So, I let it rest for awhile, b and never renewed even after finally realizing what it was, dug through my history and confirmed that I guess I did pay for it last year . Again, The plan itself is probably worth it you shop here a lot, but they should really send out reminders, bells and whistles, etc well in advance and change the auto-renew from 1 sec past midnight, as it comes off as trying to "slip one by" both the customer and obv the bank, too. I think in the end I didn't like the way it went down, the lack of transparency, and the fact it was apparently a sales comiss "tag-on" tb with. If they changed these practices, I'd probably sign back up and recommend more, but tbh, it left w a weird a taste, so just haven't.. I may reconsider if they offered again and posted frequent transparent reminders and alerts to our account and esp emails that I still get flooded with.. Subscriptions these days seem to count on ppl not exactly knowing they have subscriptions. Can you imagine making money creating simple apps off the fact ppl can't even keep track of their own subs and memberships bc we're so inundated?! The transparent Co's get my cont'd business. The "slip one by" Co's do not. Imo, a personal rule that wld serve others well too, and remind Co's integrity still matters if you want our business.. Again, I'd still "highly recommend" the My Best Buy Membership to techy friends & fam, especially protections that come with it..but then immediately warn them about the auto-renew process.

    I would recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello! Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one. We appreciate your feedback. If you require additional support, please reach out to us via social media. Our team will be happy to assist you on the following platforms:

      Facebook: @BestBuy
      Instagram: @BestBuy
      Twitter/X: @BestBuySupport BBY-ExBrand_Totaltech

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