Customer Ratings & Reviews

Unfortunately for me, a poorly trained BestBuy store sales representative convinced me to upgrade my standard membership to a plus membership. The experience could not have been more painful, frustrating and untimely a poor use of time and effort to try to resolve as the in store sales representative not only incorrectly duplicated my account but also loaded secondary incorrect contact data into the secondary duplicate account... which has led to a loss of access to my account, 3 failed mergers of my accounts, and 6-7 personal hours on hold with BB corporate and 11 separate online sessions with bots and staff to mostly NOT fix my account. Progress has been made but only due to be being proactive and persistent to fill the Best Buy generated errors and duplicates. There is also horrible coordination with Best Buy Credit with CitiBank.. with Best Buy telling me to fix their issues... as all of link connections, contact info, rewards points and rewards history all were wiped and needed to be recreated.. inclusive of BB needed to manually re-generate all my Rewards points and resolve my rewards BANKed points issues..... which was still OPEN. This should be a case study on what NOT to do when upgrading a 15+ BestBuy client to Plus..... and doing 100% wrong and then not only knowing how to fix it.. but, walking away from the responsibility of the errors and telling the customer to call corporate to figure it our myself. Truly disappointing. This is s true story... and I have not exaggerated any of the facts. This is an on-going mess. Upgrade at your own risk./

The My Best Buy Plus membership is a great value for frequent Best Buy shoppers. The exclusive discounts, free shipping, and extended return windows make it well worth the price. I especially love the member-only deals on electronics and the added convenience of faster service. If you shop at Best Buy regularly, this membership easily pays for itself!

Great value, access to exclusive pricing. Value for the price of membership is great.

Its ok.... better safe to have and not need than need but not have

This membership gave me the timing and flexibility to get our entire sound system just right. I was able to really test the products and move them around while feeling like I had an abundance of time and space to make the best decision for our family. It was worth every penny.

It pays for itself within the first month! So many deals and offers! I highly recommend for electronics, apple products, tvs, appliances and gaming accessories

The membership has helped me with testing a product I needed to use and to stay with a laptop that complemented another laptop I had. It also made my purchases and refunds more transparent.

I love this membership because can save a lot money

The extended return window policy is the best one. The occasional sales prices are ok The reward certificate bonuses are nice when available on something you plan to buy regardless. (This is not an incentive to buy something you wont use just because of the bonus. I would not do that).

Most of times buying something in Best Buy transform the experience in something special. The level of attention from their associates is amazing. Great support clearing doubts, answering questions, I mean they are there for you.

This membership is more than a good value. Is less worries about deliveries and much more things, so you can spend your time in things that really matters . A peace of your mind!

WE ARE LOOKING FORWARD TO USING OUR MEMBERSHIP TO GET THE BLACKFRIDAY SPECIALS EARLY. LOOKING TO GET A NEW IPAD. LOOKING FORWARD TO USING THE OTHER SERVICES WE GET.

Good thing with the membership as I'm entitled to excellent bargains. Thenk you for the opportunity.!

I bought an appliance for my daughter in law and it needed service. She checked with the manufacturer and had to show proof of purchase. I went in my Best Buy app and it took me less than a minute to find the needed information. I loveBest Buy

The membership proved to be a real value. Easily reducing my overall purchase price, as well as the additional benefits of free delivery, price, matching, etc..

Quick and efficient and professional service !! It is greatly appreciated!!

This membership provides real value for the cost and length of time. Begin instantly to reap savings with discounts and extra services.

Membership has worked for me, the cost of membership was offenses by the discount on my purchase, I will probably subscribe again to keep the benefits. The installation of our new kitchen aid dishwasher was very efficient and professional, I am used to doing my own installs, but never again.

Saved my money on my purchase. Very thankful that the salesman recommended the memebership.

this membership is tremendous when you wanna get this council literally everything you buy. It pays for itself.