Customer Ratings & Reviews

Very good tv first time having a smart tv delivery was very quick nice price

This membership is true to its word andhas saved me hungreds of dollars

I'm happy to buy this membership! I received $50 Discount on PS5 Pro, whereas discount was not available that time for customers who don't have membership! In addition, I also received $85 in Rewards on my Total purchase. Love It! :)

So far impressed with membership. I like the fact that if a sale price comes up within 60 days the sale price will be honored with a refund

Good win $$ for spend $$.why not great saving and cash back

I was offered an upgrade to Best Buy Plus when I needed help from the Geek Squad. I was advised that by upgrading to Plus I would be saving money because it would include a discount on the Geek Squad cost.

I purchased a laptop and an individual MicrosSoft office subscription for my wife in October. In December I needed to get a laptop for myself so I purchased one online and the agent I talked to told me that I could purchase the Microsoft family subscription and cancel the individual one and get a refund for the remainder of the year. I chatted with an agent this week who told me the same thing but that I needed to call to do it. That agent also told me I would receive a transcript of our chat via email, which never happened. When I called the agent told me that they could not refund the individual subscription. He did tell me to cancel my family and when I said that would mean I won’t have office on my computer he said yes. I asked to speak with a supervisor and when that person told me no I asked to be escalated again and he said no. I asked again and he said the answer won’t be different and I still said I wanted to speak with a superior. He said no and I asked again and he hung up on me. At no point did I raise my voice or use bad language. I have worked retail so I understand the agents side of things, but this has been the worst experience I have ever had.

Great value and great benefit all years! I love it

I thought this was one more of the typical memberships, however the value was provided immediately. Great customer support, plus an incredible discount. I’m recommending this to my friends and family.

I went to the Aventura Best Buy to purchase a USB sleeve to go over an older flash drive to fit the iMac that we purchased at Best Buy. The customer service assistant was great, looked for the product and then walked to where it was located and then took me back to the customer service register where I pad for the product. The Service tech was extremely gracious, and made the experience a pleasure. Thankyou!

I was hesitant to buy this membership, but it has really paid off, Best Buy price matched the computer I had just bought. Gave me cash $378.88!!

So far I am happy with the overall experience. I've ordered a couple items including a TV and everything has been delivered fast and customer service was top notch. This membership has definitely been worth it so far

I’m happy I got a good deal. I did need to buy two in order to support all the items that needed to be plugged in.

Excelente servicio recomendado trato al cliente excelente

It was totally worth it. My laptop ended up going on sale outside of the basic policy, but within the terms of the membership, so I was able to enjoy the benefit of the refunded price difference. This allowed me to purchase an external monitor and have money left over!

If I need help I can make a phone call or go there in person, which is convenient.

It’s nice to have this membership in your back pocket to pull out when you want to get something else knowing you are going to get it at a better price.

Tony gave us excellent service. He is very personable. He answered all our questions and helped us make the right decisions for the items we were interested in acquiring.

Needed a new tablet. Sale price was excellent and the store employees were so helpful. Membership comes in handy because all my devices were purchased at Best Buy. I've also used Best Buy for my refrigerator, washer and dryer.

I enjoy the perks of this membership! Worth the upgrade.