Customer Ratings & Reviews

Needed a new tablet. Sale price was excellent and the store employees were so helpful. Membership comes in handy because all my devices were purchased at Best Buy. I've also used Best Buy for my refrigerator, washer and dryer.

This membership has little value unless you do a lot of shopping at Best Buy. Even then, the value is marginal at best for above-average technology persons e.g. IT People. For the average retail buyer of technology that regularly purchases from BestBuy it's better than not having the membership.

Geek Squad was able to see me on a walk-in basis and resolve my issue. I was so impressed with their knowledge and ability to take care of the issue. I will continue to maintain my Best Buy Plus Membership! Thank you Best Buy!

Good win $$ for spend $$.why not great saving and cash back

I found the professional character of Richard, our sales tech, to be of great value in responding to my questions.

Tony gave us excellent service. He is very personable. He answered all our questions and helped us make the right decisions for the items we were interested in acquiring.

It’s nice to have this membership in your back pocket to pull out when you want to get something else knowing you are going to get it at a better price.

I purchased a laptop and an individual MicrosSoft office subscription for my wife in October. In December I needed to get a laptop for myself so I purchased one online and the agent I talked to told me that I could purchase the Microsoft family subscription and cancel the individual one and get a refund for the remainder of the year. I chatted with an agent this week who told me the same thing but that I needed to call to do it. That agent also told me I would receive a transcript of our chat via email, which never happened. When I called the agent told me that they could not refund the individual subscription. He did tell me to cancel my family and when I said that would mean I won’t have office on my computer he said yes. I asked to speak with a supervisor and when that person told me no I asked to be escalated again and he said no. I asked again and he said the answer won’t be different and I still said I wanted to speak with a superior. He said no and I asked again and he hung up on me. At no point did I raise my voice or use bad language. I have worked retail so I understand the agents side of things, but this has been the worst experience I have ever had.

It was a great deal when I first bought it. It paid for itself when I bought me MacBook because it gave me $50 off. Since then (2023) I don't think I've received any other discounts. The other "perks" aren't really all that special. I've never found anything that was very far off the price of nonmemember's. I probably won't renew it unless I'm buying another MacBook.

Great value and great benefit all years! I love it

If I need help I can make a phone call or go there in person, which is convenient.

Excelente servicio recomendado trato al cliente excelente

What a value! I'm looking forward to how this membership will benefit us in the very near future!!

My Best Buy Plus Membership is an EXCELLENT value! Most of all, this Best Buy Plus Membership, provides me a worry-free peace of mind, by providing a GREAT protection plans that mostly covers on all my Best Buy Buy purchases!

Love the protection plans! Customer service is excellent and they will request upper management involvement if necessary.

I have owned this Samsung monitor for just over a week to use with my Mac Mini. Thw picture quality is great and perfect for vedio and photo editing. I would 100% recommend.

My Best Buy Plus™ offers several premium benefits designed to make your shopping experience smoother and more rewarding. Members enjoy free 2-day shipping on most orders, which is perfect for tech enthusiasts who need their gadgets quickly. Additionally, you'll receive extended returns (60 days instead of the standard 15), giving you more time to decide if you truly love a product.

Great purchase! They did a price match on a tv and sound bar I purchased and I got close to $500 back!

I enjoy the perks of this membership! Worth the upgrade.

The membership alone has done wonders. It has helped me price match and receive services I wouldn’t have imagined. The geek squad is also helpful in assisting with repairs and the customer service line is incredible.