Customer Ratings & Reviews

The membership is an absolute must buy. During the blck Friday sale, my laptop price went down by 200 and since I had the membership I could trade it in and get the price back. Its an absolute beast.

This membership was a complete waste of my hard earned money. I bought a used controller from the best buy in Hillsboro, OR a few months ago and was absolutely shocked at the quality of the item(s). I know that buying Open Box items comes with significant risks but I did NOT know that among them were risks to my health. To begin with, I would like to reiterate my awareness of the possibility that Open Box As-Is items may be missing some things. But the absence of the vast majority of the parts that come with this item was a real surprise and letdown. The item was an Xbox Elite Series 2 controller, which comes with 2 sets of (2) paddle-style attachments for use on the rear of the controller. The unit i recieved had none whatsoever. This was disheartening to say the least but I honestly don't know if I could bring myself to pick this unit up with my bare hands. Why? Because this was the single dirtiest piece of video gaming equipment I have seen in my 35 years on earth. There was a layer ... of what I can only hope is food grease.... on every surface of the unit. Smears, smudges, and flakes of an unknown white substance covered the whole surface, having become stuck in the grease that covered it. But then i put on my glasses. and upon closer inspection because even more disgusted with my Best Buy purchase. When I looked at the grooves in the face of the controller, i saw that they were caked with an unknown, whitish/yellowish residue (which i can only assume is skin. truly revolting) It was absolutely obvious to me that this unit had not been cleaned, restored, or even looked at by anyone whatsoever. It seems to me that anyone with reasonable judgement would never accept a return of this quality (I paid around $100 for the unit by the way, of my hard-earned cash which I have precious little of, being a 35-year-old laborer with no higher education) and dare charge the price I paid for it - it would be cruel and predatory. I was so disgusted with this thing that it has been in my closet since. I no longer trust Best Buy. I had bought a membership to My Best Buy Plus the very day all of this happened. But I feel that I was swindled that day - at the very least. The unit I was given was among the most disappointing purchases I have made in my life. I felt misled, cheated, and lied to. So, unfortunately, I have not returned to Best Buy since. I would have liked to make good use of the My Best Buy Plus membership I purchased that day and was excited to enroll and make frequent use of it. But again, since that day I have not returned. Video games are an escape from the injustices of life in this day and age for me usually, but buying this unsanitary and feature-bare unit brought distrust and stress into the equation for something that I usually love. To go on, I like to avoid confrontation, if possible. I learn my lessons when necessary and am not as articulate as I am in this medium when expressing frustrating problems face to face. And, on top of this, I was a bit dejected about the whole subject - it was a personal embarrassment to have been "screwed" so to speak. And I assumed that the person who had approved the sale of the bad unit worked there and might not be much help... (My wife stated about the controller: "I'm not touching that." when I showered it to her, wondering if I was overreacting. The Xbox is hers anyway and this would have been her controller.) So as far as I am concerned at this time, I was reminded of one of life's hard lessons that day - that the things (in this case Best Buy) we trust and love the most can turn their backs on you in an instant. I cannot express how disappointed I was with the item I received. Best Buy was on a short list of stores that I trusted - I was always happy to go there because I knew I would receive top quality merchandise (I've bought open-box on other occasions as well). But my experience that day voided the good regard I had for Best Buy stores. It's really unfortunate and a bit disheartening. I pray that no one else has gotten a unit like I received. It appeared to be a health hazard. Sincerely, Preston S. Disappointed customer and member of My Best Buy Plus since 2024

I had an incredible experience at Best Buy while shopping for iPads for my kids! The representative listened carefully to my needs and asked about their ages to recommend the perfect models. They found exactly what I was looking for—at a fantastic price—and even ensured fast delivery so my kids could start using them right away. The service was friendly, knowledgeable, and hassle-free. I couldn’t be happier with the purchase and highly recommend Best Buy for anyone looking for tech help. Five stars all the way! ⭐⭐⭐⭐⭐

Buying a warranty for a period of time usually means anything is covered for that time.

This is my 3rd time having this membership. My company spends quite a bit and I get discounts and rewards all year

I have been dealing with a brand new TV, which was not delivered the day it was supposed to be. I called geek squad sunday to see if I could get someone to explain some things on the TV because the installer failed to show or explain anything to me. Monday, this tv picture froze on me 5 times. The first geek squad agent asked if I had plugged the tv to get it to work again and that seemed to be the popular response by every agent. The second agent sent me to sony and I got the same response. He told me that was first so he could start a case for me. The last agent I talked to said I had a defective tv and did I want a new TV or have repair come to my home. I chose repair and I think I'm happy I did. Repair came out Thursday and it took him 30 sec to find the issue. Apparently the person Saturday who did my install was third party and did not know what he was doing. He even told me Saturday he didn't know much. Repair had everything working in just a few minutes. He told me to always insist on geek squad repair any time I needed the tv worked on as third party people here are not capable of knowing how to work on tvs. At this point the tv is working beautifully, but the picture freezing is intermittent. I have another appointment Sunday to try and learn the basics of the tv.

After three cancelations by company finally had installed. Was very close to go to returning and going elsewhere

Bought a PC before black Friday ( before it was on sale ) then was able to get a refund for the different once it went on sale

I've been using the BestBuy Plus Membership for a while now, and I can confidently say it's one of the best investments I've made. The free and fast shipping alone makes it worth every penny—it's incredibly convenient for someone like me who often shops for electronics and tech accessories. The exclusive member discounts and early access to deals are fantastic perks. I’ve saved so much on big-ticket items, and during sales like Black Friday, getting early access has helped me snag items that usually sell out quickly. The extended return window is another great feature, especially during the holidays or when I’m unsure about a product. It gives me the flexibility and peace of mind to shop confidently. Overall, the membership has enhanced my shopping experience at BestBuy in so many ways. If you shop here even semi-regularly, it’s a no-brainer. Highly recommend!

The associate explained the benefits well and I have found good use of the membership this far. My only criticism is that i earned $100 in reward after making a qualifying purchase and it took way too long for those to be ready.

Very excited that I purchased the Plus Membership when I purchased my new Macbook computer....being a member has allowed me to utilize the benefit on several occasions. Appreciate the fact that the salesperson let me know about the savings.

I purchased this at the time when I received my laptop. I was able to save a lot money

Buying this membership was one of the best things I possibly could have done. I get unlimited Geek Squad access. And when I forget to turn in my return because they only give you 15 days. I get an extra 45 days because of this membership exclamation point My best buy plus membership is great value, Great experience and great customer service! That's an even better buy from best buy plus ;)

This membership is great for tech geeks like myself. If youre a person who likes to keep up with with all the newest gadets and tech, I reccomend getting this membership for all the deals and discounts

Best Buy is my favorite place for appliances. They're friendly and trustworthy, their prices are fair, and when you ask questions about a product, if it no longer works, they either replace it or give you your money back.

The sales rep was extremely nice, helpful and knowledgeable on the laptop that I was looking for. I always come to best buy when it comes to my electronics that I purchase. Best Buy honors their warranties and also helps when the warranty expires. I trust Best Buy and will always come back.

The young lady that help us out was wonderful and helpful. She explained our options so we could make a better informed decision.

I bought this manly because they offered to include it in my purchase while also matching the total amount I was gonna pay anyways. Gives me peace of mind for extended return time incase the item I bought was faulty. Yearly payment is also pretty reasonable whether you shop often or spend a lot during the holidays.

I really like that I can can better deals with the Best Buy membership.

I wish i can afford the Top Tier, but My Best Buy a Plus delivers in most of those Benefits with the exception of just a few.