Customer Ratings & Reviews

The Best Buy Total membership is a great value! The discounts are great, and the free protection plans are an incredible perk! I bought several Apple products as Christmas presents and the free Apple Care paid for the Best Buy Total membership!

As a parent with kids and all the Tech (tablets, tvs, games) and our kitchen appliances, things break. The price for a year covers everything in our house and replacing said item is simple and hassle free. A nice perk is the offers for free best buy credits. Definitely worth it!

We have been a Best Buy Total Member for many years. With the membership I have the tech support needed when our computer(s) needed more than I was able to do on my own. The Geek Squad is knowledgeable and can help you whether you are a novice or fairly skilled in your computer abilities.

I typically don’t purchase memberships at businesses but My Best Buy Total Membership is such a great value. I love that it protects my purchases and there are so many other deals it unlocks for lower prices. The app makes it easy to maximize my membership’s value.

I buy a lot of devices and appliances from Best Buy and the subscription fee is more than offset by the extended warranty/service contract benefits. Add the occasional members only sales and early access to weekend sales events and it save even more than it costs.

I am really loving the membership program. I don't have to worry about my insurance running out on certain products. The deals I get with the program is definitely a game changer. My family and I have always shopped bestbuy and continue to for a very long time.

It has been a great thing for me. It helps me get things fast when need if i have problem with one of my electronics or brake a screen protect and with kids I've had to replace several screen protectors for free so its sved me money.

If you’re someone who buys multiple devices or electronics/appliances in a year, or you own expensive tech items that you want protected — My Best Buy Total is definitely worth it. It gives a nice balance of convenience (shipping, deals), protection (warranty & repair discounts), and support (tech help) that offers real value over time. If, on the other hand, you’re a casual shopper (buying once in a blue moon), then the membership might feel like overkill — in that case, consider buying protection on a per-item basis instead. Overall: 9 / 10 — high cost but high value for the right kind of shopper.

Glad i got this total tech. You get 60 days on returns if you dont like something and its not working out for you. You aslo have 2 years protection on all dvices you buy so if something breaks you can bring it in. Might have to pay $50 after 60 days but its better than spending $100’s again on a mew product.

Had appointment on 2/6/26 at 2 PM (first time with Geek Squad). Waited about 15 extra minutes. The reason for the appointment was concerning issues related to the purchase of new cell phones and service by a new provider (all through Best Buy). The problems went unresolved; in fact, I later corrected the issue on my phone outside of Geek Squad's assistance (or lack thereof). The tech seemed more concerned about going over the allotted 20 minutes (we were unaware of any time limitation), than resolving the concerns. We received some helpful information related to one of the two phones; however, the process is tedious. By the way, the only reason for the Geek Squad purchase was that Best Buy would have charged $80.00 each for setting up two new phones; (outrageous, in the first place). For just a few more dollars, we could purchase Geek Squad services for one year; which we did.

Great membership value for those that aren't overly technical and have several Phones, Laptops, Computers, and IPads in the home. Had my laptop factory reset with no loss of files and added Webroot to six devices with no service fees at all. Quick turn around and now a month later, everything is running fine and well protected

Having the membership saves me a lot of aggravation when the internet has problems and my provider says no, it's on your end and my friendly Geek Squad says it's them and you're great. Also, if Norton keeps telling me I nee to buy software for outdated drivers, I can ignore them!

Pros: Earn Bonus Points on purchases Free standard shipping on most orders Exclusive member deals and early access Extended return window on many items Cons: Annual fee Some benefits vary by product/category Bottom line: Worth it if you shop at Best Buy often and want extra savings, perks, and faster shipping.

The price was amazing! The total membership saved me over 70 dollars, which I thought was fantastic! Also, the service was outstanding, bar none. Thank you to the Geek Squad for helping tune my gaming PC , it runs like a champ!

This membership subscription carries a great deal of trust and peace of mind behind it. I trust the knowledge and professionalism of the Geek Squad (based on years of personal experience). I have peace of mind because I know that no matter what the problem is I am covered. The staff at the Best Buy in Brentwood never fail me. You get your laptop fixed, you learn new skills yourself and you have positive interactions with staff…just for the price if membership!

this membership is really valuable and a great thing to have. It’s helped me so much with my computers and my son computer. He always has to get it checked on because it won’t turn on sometimes and sometimes we get hit by cyber attacks and the computer gets corrupt and they’re there to fix it every time. They’re really nice also and they can let you know what’s going on with the computer and why it did what it did and you can bring it same day most times.

This Membership has been a really good investment. I bought a Computer and Monitor that worked very well, but he liked his old computer better. A Tech Expert got his old computer to work with Windows 11 so I needed to return the computer and monitor. Thanks to the Membership allowing 60 days for returns, I was able to get me money back. I am hoping to start working on getting a new computer for my Mom who has a very old Compaq Laptop. Thank you for saving me and my Family money this year, E.D. Flood

This is the best value for the money. This membership has saved my family a lot of money. From cleaning and upgrading memory in a computer not purchased at Best Buy to replacing a defective phone at no cost. I highly recommend My Best Buy Total membership.

I think if you shop here a lot you could get a lot of use out of this membership. The 60 day return is a lot more useful than you think. Especially if you’re buying something expensive it really is worth it to have a backup plan. The hassle isn’t worth what you have to deal with if you’re outside the return period.

We needed to have our home desktop computer scanned for viruses. The associate told us about the membership. We were very happy with our service on our computer. The associates that we worked with were very pleasant and helpful for us old folks.