Customer Ratings & Reviews

It is great to bring in your devices and get them fixed without worrying about the cost. I will say I did not like how you have to set an appointment for geek squad to drop off and pick up your device. I had no idea I couldn't simply pick up my device when it was ready.

The team member on Geek Squad was easy to talk do, ans all my questions with dialog that could be understood and let me practice the operation explained. Don't bug friends and family to help, Geek Squad much better.

I love it when I purchase something that presents itself as money-saving and convenient, and turns out to be exactly as presented. This membership saves me from sitting in front of family members' computers, over my head in software, and picking at random things hoping they will turn out to fix the problem at hand. I just take the item I'm struggling with to the Geek Squad, and they fix it. My only complaint is they are so pressured for time because this service is so popular, that they don't get to thoroughly explain what they've done.

If you buy multiple electronics a year, this is the best service imaginable. The price of mind is top tier. If your product malfunctions or stops functioning (as long as you don’t fully destroy it yourself) and If you pass the return policy, you can bring your product in for an exchange or store credit. It is so nice to know you are covered and don’t just have a useless broken product. Best Buy has you covered!

I don’t usually write reviews however the membership is a very important to have especially if you have products that sometimes have problems especially the customer service has been the best always with the best attitude from all employees I have encountered

Having Best Buy Total Membership pays off. It may seem to cost a lot up front, but if you use th service even once in your year, you have already paid your entire membership price. Totally recommend using total service.

The Geek tech was very informative about getting the plan for my laptop. I'm sorry I forgot her name. For what it would cost me to just fix it vs the membership was a much better deal. Very pleasant and efficient.

Signed up for the Geek Squad based on a recommendation from my cousin, and she was 100% correct despite being on the other side of the country. It's a bargain and service was fast to do a data transfer to my new desktop and do some work on an older laptop. Love being able to call with questions anytime on the 888#, and calls are answered right away. The ESL speakers need to be reminded to speak slowly, though.

After we got hacked, we took our CPU to the Geek Squad for a clean up. Reeve was fantastic and recommended the membership. After that, a series of new equipment and software additions were required. That membership covered all the labor and we are very thankful!

Love it, was not a fan of the price at first but i have more than gotten my value out if this, Im going ti be renewing each year. Everything Ive bought comes with 2 year protection, devices can be taken in and worked on wheather i biught from best buy or not PCs can be upgraded/built with parts i bought elsewhere or if i get from there its much quicker and decent deals.

The representatives were very polite and friendly. They made sure I understood what was going to happen, and how long would take. They kept me abreast of all that was happening rite up to pick up. Great store.

The membership was great for a new laptop I bought and switching the info on my old laptop to the new one. It did not help when I bought a Bushnell View on line and used a rewards certificate. I returned it because Bushnell came out with a new model for the same price. Best Buy refunded my money but not the rewards certificate. I was told when I returned it the reward would be added back to my account, but after a week and I called it was not. I was then told rewards are not reusable. I thought I the membership should have helped me with customer service.

I can confidently say that getting the Best Buy Total Membership has been one of the smartest decisions I’ve made as a customer. The value you get is incredible—it’s not just about discounts, but the peace of mind, convenience, and VIP-level service that comes with it. One of the biggest benefits for me is the unlimited Geek Squad tech support. Anytime I have a question or issue—whether it’s with a computer, phone, TV, or even a smart home device—I can get help immediately, in-store or online. That alone makes the membership worth it. The exclusive discounts and savings are also a major plus. I’ve already saved money on a few purchases that more than covered the membership cost. Plus, the extended return window gives me more flexibility when buying new tech—no more feeling rushed or stuck. Another thing I love is the free 2-day shipping and delivery perks, especially when shopping online. It makes the whole Best Buy experience feel seamless and premium. If you shop at Best Buy even a few times a year—or if you rely on tech in your daily life like I do—this membership pays for itself fast. I highly recommend it to anyone who wants priority service, tech support, and year-round savings.

I enjoy this service by Best Buy it has its benefits. For example if a purchased item has an issue total tech is there for you. The added insurance options are negated for most items. I have been a member for several years and found total tech a great security blanket. Lol

I was hesitant to join at first, but having used the Geek Squad a few times, I find it to be extremely needed and valuable. Today’s evolving technology is a challenge for me, so I'll rely on the team's support.

My Best Buy Total membership is the best money I have ever spent. I am going through identity theft and the guys at the Southpark Meadows store in Austin; especially Sam and Angel know their stuff and are so kind and patient! I recommend buying all of your electronics at Best Buy and don't forget to sign up for My Best Buy Total membership!

Purchased membership to provide me a peace of mind with my new laptop purchase. Geek Squad also transferred all my old laptop data over as part of the membership (value $100) so I'm already using the benefits!

I've had this membership for a long time and I really do value the way that I can go to the Geek Squad with any problem I may have and it's resolved. The service I receive is outstanding and there've been time when I'd have been left in a situation wher I'd have spent a long long time without my computer if it had not been for the Geek Squad. In fact, there's been times when I'd have resorted to purchasing a new laptop because the problem was so far out of my ability to handle. Thanks Geek Squad!!

I have been been a Nedt Buy Total Member for over 4 years now. Smartest choice Ve made in regards to technology. The offers , the support all add up to value, opportunities and peace of mind you can’t replace

I highly recommend buying this service. To know I can get help at any time from the Geek Squad is well worth it. They have been able to solve all my needs. At the age of 83 and not knowing a lot about computers, the Geek Squad has been a life saver.