Customer Ratings & Reviews

I highly recommend buying this service. To know I can get help at any time from the Geek Squad is well worth it. They have been able to solve all my needs. At the age of 83 and not knowing a lot about computers, the Geek Squad has been a life saver.

If you are in your 70's like me, and don't have the slightest on what to do on your computer, I highly recommend buying the Geek Squad warranty. Why? because you don't have to go to the Best Buy with issues or questions. Just dial the Geek Squad and ask for Remote Help. They will take over your computer and take care of whatever issues or questions you might have. And you can call then 24/7 as many times as you need. without leaving your home. Also get the Web Root virus protection. The Geeks will help downloaded for you and you will have a peace of mind that your computer will be virus free

The membership has been so good for me. Every time I have needed support the Geek Squad was there. Recently I purchased a gift for my sister in Arkansas and to my surprise they mailed it for free! I highly recommend this membership.

Best Buy Total is really useful if you buy tech often. The free protection, tech support, and included installation services make it feel worth the price. As a college student, it’s convenient knowing I can get help with setups, repairs, or issues without extra fees. It saves time and money in the long run, especially if you rely on your devices for school and everyday use.

I have had my Total Tech Membership for years. It has often gotten me out of a jam. When I was told by four "computer experts" that my hard drive was fried and I would not be able to get any of my data off of it, Geek squad not only recovered my data. They also restored my computer to proper operation.

Best Buy is a reliable and well-organized retailer offering a wide selection of the latest electronics, appliances, and accessories. staff are good , competitive prices, and convenient shopping options—both in-store and online—it’s my preferred store for tech needs.

This membership is absolutely worth it. The member pricing alone already saves me money, and the added benefits make the experience even better. Customer support is reliable, and I really appreciate the peace of mind knowing my purchases are protected. Overall, it makes shopping at Best Buy easier, smarter, and stress-free.

I love Best Buy! They have an awesome Geek Squad that cleaned out and protects my rather old computer. The store itself is upbeat and always has a great deal! I am a senior who is fairly well educated in modern equipment however there is always something new to learn. I like that although I have relocated to another state Best Buy is still the same. I have been a Best Buy fan for quite awhile!

I’ve been using Best Buy Total Membership, and I can confidently say it’s one of the best decisions I’ve made for my tech purchases. The benefits are genuinely worth it. I love the 24/7 tech support, which has saved me multiple times with quick and professional help. The extended warranty and accidental damage protection give me peace of mind, especially when buying expensive devices like laptops and phones. Highly recommend the Total Membership if you want better protection, convenience, and great value for your tech purchases!

My review is based on my interaction with Peter at the Geek Squad desk. He did a great job explaining/diagnosing the possible issues with my laptop, as well as providing guidance on two other issues. His level of service justifies the annual contract fee.

I can’t recommend the Total Tech Membership enough! It’s easily one of the best investments I’ve made. The peace of mind alone is worth every penny, knowing I can call or schedule help whenever I need it for any tech issue big or small. The service is fast, friendly, and professional every single time. Whether it’s setting up a new TV, troubleshooting Wi-Fi, or getting expert advice before buying new tech, they handle it all. Plus, the discounts on repairs and exclusive member perks more than pay for the membership cost. If you use technology at home even a little bit, this is absolutely worth it. Total Tech makes life so much easier!

Membership provides a level of assurance that if/when something goes wrong, you have someplace to turn. The Geek Squad has many talented techs who will problem solve with you to resolve the issue. Purchasing Total Membership will give you Peace of Mind.

Signed up for the My Best Buy Total membership thinking I’d maybe use it once or twice, turns out, I use it constantly. The free shipping, extended warranties, and tech support alone make it worth it. I’ve already saved more than the membership cost just on repairs and discounts. The protection plan coverage is great peace of mind for big purchases like TVs, laptops, and controllers (especially in a gaming house like mine). Plus, being able to get priority service and same-day delivery on some items is a huge bonus. If you shop at Best Buy even a few times a year, this membership basically pays for itself. Zero regrets.

This membership has proven to be quite valuable. I have utilized the benefits through a needed replacement of an item, for technical questions to the Geek Squad and face to face technical assistance in the store. If you buy items from Best Buy it would be to your advantage to become a total member.

I got this membership mainly for the Geek Squad Support as we have several computers that always seem to need help. However, I was surprised and pleased with all the other benefits that come with the membership. The techs are pleasant to work with, very knowledgeable and efficient. I am very pleased with it all!

I think that it is valuable to have the expertise of the Geek squad and protection on all my purchases. I am pleased with the service, even though I do not use it often. It’s good having a backup plan.

I absolutely love the My Best Buy Total membership and have been a loyal customer for over five years! This membership is the single best investment for a household full of technology. From the moment you purchase a new device, you get automatic protection (including AppleCare+) and 24/7 tech support. The exclusive member-only prices and extended 60-day return window are just the icing on the cake. If you buy more than one or two expensive items a year, this membership pays for itself quickly. Highly recommend!

After a few years of using the Insignia Fire TV, I feel like this is a nice upgrade. I don't really like the platform that was built with the Fire TV. This Roku TV is easier to use and the sound quality is way better than the Fire TV. Another thing I don't like about Fire TV is the limited storage that Amazon have on the TV. They only include 4GB and if you used up the available space then you will have to use an external storage device or delete some apps to make room for new apps.

It is worth taking this membership as I can not bring any device to the shop and get free assessment and to some extant they fix it for free. You only need to pay for parts which are not covered.

Done right and on time. My son needed to upgrade his computer and operating system for his school work and needed to make sure that everything on his Windows 10 computer was correctly moved over to Windows 11. You can try and do it yourself, but if you want to make sure it is done right, this is the way to go.