Customer Ratings & Reviews

I am very happy with My Best Buy Total membership so far. The team was extremely helpful with diagnosing my laptop and getting it back into great shape and I feel confident that I have any issues with any of my devices in the future that they could help me resolve it.

Based on what it would have cost to clean out my husband's laptop after my email had been hacked, the membership fee was reasonable. What made it a bargain, was since it covered any and all household computers, I also had them completely clear everything out of my laptop which had been languishing unused for months because it had been locked down by Bitlocker, and I was still looking for the recovery key. Now I have the use of my computer again.

Best thing ive ever purchased from BestBuy. No worries, no hassles, free replacement of defective items for two years on EVERYTHING I buy. Who does that? That peace of mind is worth the price of the membership alone.

Yes, I would highly recommend membership. I have used it several times already. Plus you have extended time to return products. This was an unexpected surprise. The associates that waited on me were very knowledgeable and professional and resolved all my concerns. I was very pleased their service.

If you have multiple big ticket items such as TVs, iPhones, refrigerators, etc. this warranty is good. I like the peace of mind that I have that anything I purchase is covered without the need to worry about the warranty question. Taking away 1 star because it used to be excellent when TV mounting was covered. Still a good value.

It is expensive and it renews yearly. If you cancel it, you also cancel ANY protections that you got while you were a member. Even if it was a 2-year protection, since it was paid for via the membership (for "Free") cancelling the membership cancels these protections as well. If you shop at Best Buy frequently enough and take advantage of the protections, then I'd say it's worth it. Otherwise, I would pass on it.

Never having to pay extra for a GSP warranty and having a longer return window is worth it alone I do with they would bring back some of the other benefits like in home install and haul away.

I love my Best Buy Total Membership. The reason is I saved a lot everytime I go to fix my laptop. Plus I can bring any laptop or electronic unlimited without worrying to pay upfront. Plus Geek Squad is very friendly and help you in any issue or concerns. Plus recommends which better products what you looking for. For your needs. I recommend 100%.

We believe this membership it worth the money, over the 3 years we have had it we usually save enough to make up for the membership price. I usually dont buy warranties for tvs or appliances but i do for ear buds or headphones and woth 4 of us in the house we typically use the replacement plan once a year if not 2 or 3 times.

The total membership has been great I would recommend everyone to get it especially if you buy a lot of electronics from Best Buy. It’s great for the warranties on your product and also a great feature for your home!!!

Totally worth getting the geek squad. I had two appointments on Jan. 6, 2006 (10:40 and 11:20). I cannot remember where I wrote the kids name down that helped me, I wanted to give him a good review. He was so patient and taught me more than I have learned in 20 years. He spent the time to figure out what was going on with my computer.

The geek squad membership has been such a blessing to myself and my whole family. I wouldn’t have known what to do when my daughter’s laptop and her hard drive crashed and it was all replaced because of this membership.

Best Buy Total Membership gives you peace of mind for all your purchases, particularly for my top end HP laptop that I need dependable. The technological support by the Geek Squad is incredible and very friendly. They never give up. I had an IPad that started acting up, I tried to fix it from information on the web, then took it to the Best Buy Geek Squad who tried different things. Then I know for certain it was time to buy a new one for a competitive price. I hate to spend money unnecessarily. Best Buy gave me the confidence to get new one.

I don't like that. They charge much on the extended warranty prices and don't offer you extended Geek Squad much anymore. I also had to wait so long for Geek Squad appointments. They are so far backlogged and don't have enough help. I think online consumers and shoppers are killing their store. Business online is still cool, but a lot of the stores and departments are shutting down. Hopefully, they're not on their way out

I would say that the membership is definitely worth it if you are a student or on a budget with regard to your technology. My laptop has extreme sentimental value and it got water spilled on it at work, the folks at GeekSquad were able to save it and get it sent off for repairs. The membership was cheaper than my computer repairs would have been outright, so I went ahead and signed up, and I’ve been able to make great use of the benefits of having it ever since! My new headphones are now protected as well!

I bought my membership because it was the cheaper option compared to the cost of a non-covered Geek Squad trip. However, since having it, I feel like every purchase I make with my Best Buy Total membership is a deal. I’m always surprised with random discounts and I’m happy for it. While I’m generally a self-sufficient consumer and I am careful with my tech, it’s nice knowing that for the next year that I own this membership, I can count on Best Buy Geek Squad to work on something if I’m in a pinch for time with my own projects and work. The membership is a little bit pricy, but if you shop here plenty, you will get back what you paid in discounts.

I like my new KitchenAid Dishwasher & Stove. Excellent installation service & service call. Installation crew came on time & left very clean. Products were cheaper than any competitors. I bought tv for my father also which is delivering on Tuesday February 17th. 2026.

“I’ve been really impressed with this membership and think it’s a great value for the price. The member discounts alone have already saved me money on everyday purchases, and having unlimited Geek Squad support is a huge benefit. Anytime I’ve had an issue—whether it’s setting up new devices, troubleshooting problems, or just getting quick tech advice—the Geek Squad team has been reliable and easy to reach. On top of that, the protection plans give me real peace of mind because I know my purchases are covered. It feels good to shop without worrying about what happens if something breaks down. Overall, the membership has made my shopping experience easier, less stressful, and definitely more cost-effective.”

OK, why do we need this? You do! I need this membership 1x, 2x, 3x a year - when I least expect to need it for my iPhone, or my Mac(s) or the Lenovo Yoga I bought for fun. I seem to always need help on something, especially when I am recycling stuff, or want to give my old PC to my nephew and want to make sure it is Clean. Just remember to make an appointment ahead of time on the BestBuy app.

I love the bestbuy membership. It's peace of mind that they stand behind every tech item or appliance that i buy for 2 years. I've bought smart devices like TVs, samsung Dishwashers, samsung smart fridge, damsung cooktop, ipad, laptops, etc You can't beat it!