Customer Ratings & Reviews

I was lied to by a sales associate in the Green Bay store when I purchased an open box LG OLED TV. He stated that it was fully covered under my Total Membership. This is false. The TV had burn in when I got it home. They refused to honor the warranty, stating that LG had to fix it within the first year. LG stated they do not honor the warranty for open box items and that Best Buy is aware of this. The manager refused to speak to me when I went back to the store (I live 4 hours away). They even removed the TV from my purchase history in order to claim I had no TV. In my opinion, this is criminal behavior and Best Buy should be shut down. DO NOT BUY FROM THIS COMPANY! I am canceling my membership and boycotting Best Buy, as well as all my family and friends.

This Best Buy store in Canton, Georgia is the worst customer service I have every experienced in my life. I have been shopping a this store for 20 years. I purchased an Apple Mac book and I wanted the apple care. But instead I was forced to purchase the Geek Squad membership for $179 on 9/5/23. By 1/9/24, I went into the store and cancelled my geek squad and they offered me a $50 gift card... Then I was told that I had my apple care and I could go to the Apple store. I did and I had my apple care. By 10/14/ 24 I started receiving collection calls from Citi bank Best buy credit card asking for my geek squad new renewal which I had cancelled. After several months of Best Buy Geek squad leading me to believe I was going to get my Apple care membership, they lied to me! I cancelled today and I was promised a full refund. But it has been pro-rated and I'm not paying it! I need my full refund. The worst membership geek squad ever!! Oh and everyone was fired and the store has all new employees and managers, and they know nothing and refused to help me! They promised me I would get my Apple care separated and then never even had the decency to call me back, even after I had a confirmation number to get a full refund minus my apple care. I spoke to a geek squad manager named David,on December 13. He told me he was going to separate my Apple Care and give it to me and gave me a confirmation number of 348526680. No on even got back with me ever! Don't buy from Best Buy in Canton Georgia, in the Canton marketplace. They are lazy liars! They just want to collect of the geek squad membership fee and deliver no customer service. So awful!! KTH.

Which i wasn't be charged so much for memership and if i could be contacted before. Charging my card

Plan is great but automatic renewal must be on. Whenever you would like to switch credit card, and if you overlook the reminder, you can’t do it once the transactions completed. I wish they allow me to reverse the credit card process and allow me to switch to a different credit card.

Have has the membership for a little over a year. Some discounts are ok. While the peace of mind for the warranties is good, the first time I had to take an item in for service it was a HUGE hassle. Geek Squad is not helpful at all, therefore I don't think it makes this membership worth it.

this really use4d to be a great option, but now the price has gone up and then you have the different tier plans more money. but the sad fact, the customer service is discouraging because ? why ? not enough tech or not enough appointment available

Overall The total membership is definitely great but the price tag is definitely not great it’s very unaffordable especially when people are disability. It’s really a shame that they don’t make it more Affordable for people. They should make an option to warranty produce for a lower price tag $194 a year is not worth it for two PlayStation Controllers and a Headset. They should go back to the geek squad protection plans they are well worth it and affordable

Is not fair protection because you have a problem with my washer profile and they said is not cover

Had a defective TV still under warranty and it took best buy over 2 months to replace. They required a technician try 3 times to repair. Each visit was scheduled 2 to 3 weeks apart. In the end, i did get my refund, but it took hours of waiting around for techs and had to email bestbuy Corporate back and forth to even get a tech scheduled to come out. Once the refund was approved I then had to call the bestbuy GSP, geek squad protection team, for my refund. Took over a week for them to process the refund and multiple phone calls. Keep this in mind, if you have a major appliance fail you will be waiting months for a replacement.

I don't come to best buy much, but when I did, this plan was perfect m member discounts and great recommended items

“Service fees” abound for even the most minimal replacement of defective parts that require no service.

I claimed one warranty replacement. Didn’t know this was a reoccurring charge

BUYER BEWARE! this plan auto renews without notice. It doesn't even show up on the account - just on your credit card. I had originally purchased this on my Citibank Credit card from Best Buy and did not realized it would auto renew without any form of notice. I am highly displeased with the service of both companies. I did not discover the charge until Citibank sent out a late fee statement. FRAUD! They pro-rated the amount and still left me for a balance of $39.06. Best Buy and Citibank have now alienated a loyal customer for less than $40. I will not be purchasing from this store again nor will any of my friends and co workers.

very expressive and i was have it and i did spilled coffee on my computer and i took it to to just clean my keyboard and they said we don't do cleaning i said okay how about you guys changing my keyboard they geek squad said you have to pay for a new one so that tells me all scammed a not worth it to have it on any devise.

This membership used to be great but has significantly degraded in coverage in utility and in increased premiums for covered devices. My last year of using this since pre Covid.

I just wanted to say thanks for your help and patience

I don’t like it because it renews on its own and it doesn’t covers items that were bought more than two years ago

Don't really save much. I can usually find an equal or better deal on Amazon so why pay for the membership?

Ridiculously expensive and not worth it. Best Buy has changed so much since its inception now any customer service issues they have you call a foreign country to get a call center that will deal with product issues.

I often forget about this membership but other than that it is great