Customer Ratings & Reviews

Excellent Value and Peace of Mind! I’ve been really happy with my My Best Buy Total™ membership. The tech support team is always available and super helpful whenever I have questions or need setup assistance. The extended protection coverage has already saved me money on repairs, and I love getting free 2-day shipping and exclusive member discounts on major purchases. It’s great knowing all my Best Buy purchases are protected and that I can get help anytime I need it. Definitely worth it for anyone who buys electronics regularly or wants extra support and peace of mind. Highly recommend!

Best Buy have great customer service/support. I recently purchased a laptop with the help of a knowledgeable sales person. A staff from different departments searched for a computer mouse and was successful finding it. Best Buy went above and beyond. I want to say Thank you to the staff that participated. And thank you Best Buy for making my recent visit successful and enjoyable.

I purchased the membership to use at the Geek Squad. I needed my current laptop looked at and I intend to purchase a newer laptop and will need to have everything transferred from my current one to my new one. All of this is covered under the membership so for me, it is well worth it.

The Geek Squad was extremely helpful and patient while helping me troubleshoot an issue with my laptop. They explained everything clearly and made the process stress-free. I also decided to purchase the yearly membership, and it already feels worth it for the peace of mind and ongoing support.

The Total Tech membership is a great value for price and comes in handy during general life events. I have been a member for several years. The service reps are very knowledgeable and eager to help with queries and concerns.

This Best Buy / Geek Squad Membership was valuable in helping me to work through my computer issues. The tech representatives were knowledgeable and informed me of all the benefits of this membership.

Best Buy is always my go-to store for electronics. The staff is knowledgeable, helpful, and patient when answering questions. The store is well organized, and it’s easy to find what you need. Checkout was smooth, and I’m very satisfied with the quality of the product I purchased. I would definitely recommend Best Buy to anyone looking for reliable electronics and good customer service.

I’m really not talking about my membership, but about Best Buy’s customer service. I walked into my house to find my husband on the phone with hackers taking over my computer. I had him end the session (!), and immediately contacted my banks, and headed to Best Buy. I was near tears, and emotional. The young lady that created me at the door was wonderful. She took care of helping me to secure my pc that I had brought, scrubbed my iPads, and helped me to purchase a new All-in-one to replace my old outdated pc. Her care and concern was so terrific!!! So thankful to her (Julea), and Best Buy!

I like that you have to make an appointment for in store help. This helps with the lines. And I found the techs to be extremely helpful and knowledgeable. The cost of this service is well worth it!

Geek Squad assisted me when I called the wrong telephone# for Geek Squad after an internet search. The people I called inpersonated Geek Squad. I reached out to rhe real Geek Squad and they searched my devices and uploaded software to help any future breeches. As an elderly person I know we are targeted by scammers. I feel safe due to what Geek Squad implemented on my devices.

This membership was one of the best decisions I have made. Any device I have issues with I just take it in and they explain what is wrong, fix it and if anything needs replaced they call and tell me and I say yeah or nay. I love it. The staff is always so nice, they never make me feel like I am clueless which I am when it comes to all the new technology!

I was a bit hesitant about buying i to this program, as most of these programs are junk. Best Buy total is not junk. I have definitely got my money's worth every year. Love the stellar protection it offers and the extra goodies and sales that go with it.

I use the website a lot to make my payment and every time I go into the store if I do 40 in the Oklahoma City area, everyone is always nice and helpful, which makes my experience very comfortable and happy

I was very impressed by the skill shown by the representatives of the Geek Squad, their ability to think outside the box and resolve a problem I was having with my computer. I highly recommend them.

Being a Best Buy member adds real value by offering exclusive savings, extended protection, and convenient support that simplify technology purchases. The combination of member-only pricing, warranty benefits, and flexible return options provides peace of mind and long-term savings, making the membership a smart and practical investment.

Truly a great service and savings! Perks are amazing like extra coverage for on purchases. Also bring my laptop to geek squad anytime. Extended warranties etc. special deals and pricing. So worth it.

I was on the fence about the $179.99 annual fee, but after just a few months, this membership has already paid for itself twice over. If you buy more than one or two "big-ticket" items a year, it’s a total no-brainer.

I love the service and offered package by Geek Squad! They handle the transfer of information of my HP to new Lenovo laptop. They assisted me in questions I had very well and gave me piece of mind!

I appreciate the ability to contact Geek Squad and they are able to remotely clean my laptop. They remove any unnecessary junk. As a disabled person, this service is very beneficial to me. Thank you!

I’ve been a member for a number of years now and cannot overstate how great of a value the membership is. If you are a frequent shopper of Best Buy it is a must-have!!